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Wrongful Account Setup

I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off. I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been payi

Questions

59

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Unable to connect to my PS5

Hello, I recently got ATT internet Air, and I was able to connect to my phone, TV and everything else. No problems with anything. however when I try to connect to my PS5, it says the following : ”Can't connect to the internet. Your internet service provider or your router might be preventing your

Questions

924

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Outgoing calls rerouted to customer service

Whenever I try to make an outgoing call, it reroutes me to AT&T customer, only it's not customer service. I hear a recorded message saying "Thank you for calling AT&T about your wireless service. You have reached the customer service line that is no longer in use," and tells me to call their

Questions

283

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Unlocking the phone (sold by the main owner (bought by at least 3 people (I am the last owner))

I want to know about unlocking. I bought a used phone, and it turned out to be blocked by this operator for other mobile operators. Once I managed to start applying for unlocking, but then it said that something was unpaid or something from the list of required things was not fulfilled. I live in a

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114

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DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

Questions

1.7K

5

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Prepaid Jail calls

I'm very upset that I've spent money for a new phone and paid for new service to join AT&t only to find out that my brother is no longer able to call my phone. I called customer service and they told me that because it is ASSOCIATED with an a collect call that I'm not able to receive these calls. I

Questions

674

10

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Prepaid activation error SSACT-558

Hi I'm getting the error "ERROR CODE: SSACT-558" when activating my e-sim for my new Samsung Galaxy S22. This is a new unlocked phone that I bought directly from Samsung. I'm porting my number from Visible. I bought the prepaid e-sim on att.com, provided my credit card number, the e-sim arrived,

Questions

412

8

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Salesperson at AT&T lied about my switching process

I recently switched from AT&T prepaid to a monthly plan. I asked what needed to be done on my part and he said once he finished, everything would be set. This morning i just got a notification from my bank saying the AutoPay for my prepaid account was just charged. I specifically asked about bil

Questions

76

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No service

AT&T service made a mistake and disconnected my 90 yr old uncles phone service . He was paying for two lines and I called AT&T to discontinue the unused line , they shut off his home phone that he has been using for 24 years . He is a Korean war veteran on 100 % disability with Home Nursing

Questions

89

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Plan renewal

I have the funds in my account but my plan is not renewing. It did this last month and all I did was turn off auto pay and turn it back on to fix it, but this time it's not working.

Questions

40

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Inappropriate billing practices

I canceled my AT&T accounts a year ago and transferred all of my family’s devices to another carrier. However, AT&T continued to charge me monthly with respect one device ($112/mo). I never used this device with AT&T over that period and I never received any bill. I eventually saw the recurring char

Questions

158

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AT&T paygonline account locked..

I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and

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65

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AutoPay & Paperless Billing Discount - Only Applied to One Line

Hi, we have two AT&T Unlimited Elite lines and have enrolled in AutoPay & Paperless Billing. Since our switch to Unlimited Elite six months ago, only one of our lines has been receiving the $10/mo discount. However, we should be receiving 2 separate $10 discounts (one discount per line).

Questions

330

4

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AT&T skipped ID verification safety protocol

I was recently interested in trading my current device in for an iPhone 13. I filled out the required trade in information and submitted it. After doing that I got an email saying "It looks like we couldn't complete your order To get things back on track, let's confirm that this order came from y

Questions

1.5K

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Signing In to Email

When I try to sign in to my att Currently account, I get a message telling me to enter my cell phone number as another source to contact me. I don't have a cell phone and the blank will not accept 'No cell phone' or anything like that.  What can I do to get around this road block. IvaProblem

Questions

340

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"Successful" Software Update Loop

Android 10 on AT&T Locked LG V60 5G ThinQ loop "A new software update is available" Download. Verify. Reboot. Multiple AT&T Logo flashes (I lose count) and  Phone boots. "Software Updated" Check version: still 10 "A new software update is available" loop Can anyone recommend anything

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132

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UNKNOWN LINES ON MY ACCOUNT

There are three lines being charged on my account that I do not recognize. I need help ASAP getting these charges credited back to me.

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20

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Mom's landline can't call my cell

My mom moved into a senior community. Her new landline seems to work fine except she can't reach me on my cell phone.  She gets an error message that says try again later.  I can call her landline without any problems and my cell receives and makes calls to many numbers without any proble

Questions

102

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What is does compensation for your time mean to you???

I have spent over 16 hours trying to sign up to ATT and then get the billing and promotions corrected. I initially called Dec 31, 2023 and was told today that I would actually be given the promotions that I was told I would get when I signed up.  I was told that I would be compensated for my t

Questions

83

35

Accepted Solution

Skip pinhole rule

None of my home network services, which I've been running for many years, are now receiving outside connections via my router.  I have a static IP assigned to the router, a 5268AC FXN The router system log is full of :   daemon: rulemgrd[1951]: Skip pinhole rule, nodeid: -1, appid: 180

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