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Wrongful Account Setup

I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off. I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been payi

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48

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Prepaid Jail calls

I'm very upset that I've spent money for a new phone and paid for new service to join AT&t only to find out that my brother is no longer able to call my phone. I called customer service and they told me that because it is ASSOCIATED with an a collect call that I'm not able to receive these calls. I

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126

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Loaner phone

Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I

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Is it possible to host personal cloud storage on ATT fiber service with ARRIS GBW210-700 router?

I like to know if it is possible to host my own cloud storage on my ATT fiber service. My ATT fiber service setup includes the ATT provided ARRIS GBW210-700 router and to LAN 1 my personal Asus AX3000 is connected and is on private IP space private IP192.168.1.x.  My ATT GBW210-700 is in IP

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60

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Skip pinhole rule

None of my home network services, which I've been running for many years, are now receiving outside connections via my router.  I have a static IP assigned to the router, a 5268AC FXN The router system log is full of :   daemon: rulemgrd[1951]: Skip pinhole rule, nodeid: -1, appid: 180

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167

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Signing In to Email

When I try to sign in to my att Currently account, I get a message telling me to enter my cell phone number as another source to contact me. I don't have a cell phone and the blank will not accept 'No cell phone' or anything like that.  What can I do to get around this road block. IvaProblem

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328

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AT&T paygonline account locked..

I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and

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40

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Salesperson at AT&T lied about my switching process

I recently switched from AT&T prepaid to a monthly plan. I asked what needed to be done on my part and he said once he finished, everything would be set. This morning i just got a notification from my bank saying the AutoPay for my prepaid account was just charged. I specifically asked about bil

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69

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AutoPay & Paperless Billing Discount - Only Applied to One Line

Hi, we have two AT&T Unlimited Elite lines and have enrolled in AutoPay & Paperless Billing. Since our switch to Unlimited Elite six months ago, only one of our lines has been receiving the $10/mo discount. However, we should be receiving 2 separate $10 discounts (one discount per line).

Questions

318

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"Successful" Software Update Loop

Android 10 on AT&T Locked LG V60 5G ThinQ loop "A new software update is available" Download. Verify. Reboot. Multiple AT&T Logo flashes (I lose count) and  Phone boots. "Software Updated" Check version: still 10 "A new software update is available" loop Can anyone recommend anything

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42

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UNKNOWN LINES ON MY ACCOUNT

There are three lines being charged on my account that I do not recognize. I need help ASAP getting these charges credited back to me.

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12

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Inappropriate billing practices

I canceled my AT&T accounts a year ago and transferred all of my family’s devices to another carrier. However, AT&T continued to charge me monthly with respect one device ($112/mo). I never used this device with AT&T over that period and I never received any bill. I eventually saw the recurring char

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153

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No service

AT&T service made a mistake and disconnected my 90 yr old uncles phone service . He was paying for two lines and I called AT&T to discontinue the unused line , they shut off his home phone that he has been using for 24 years . He is a Korean war veteran on 100 % disability with Home Nursing

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69

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AT&T skipped ID verification safety protocol

I was recently interested in trading my current device in for an iPhone 13. I filled out the required trade in information and submitted it. After doing that I got an email saying "It looks like we couldn't complete your order To get things back on track, let's confirm that this order came from y

Questions

1.4K

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PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

Questions

272

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internet stops working, but signal is good.

I have a strong signal (-93 Dbm) but no or very intermittent internet connection. This is across all devices in the house. 3-4 bars but constant dropped internet. This has been going on for about a month now. Will work great for 5-10 minutes, then even simple pages wont load for 5-10 minutes. What i

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56

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Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

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44

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Periodic WiFi Internet Dropout

My wife and I both work at home and use Webex/Teams/Zoom throughout the day. In addition we use a Streaming TV service (YouTube TV) typically in the evenings.  I also have wifi calling turned on my cell phone. What I've noticed over the last month is that we get call drop outs.  We'll

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174

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Return equipment packaging information

I have spent hours on the phone being transferred everywhere and getting bits and pieces of information from ppl. I am a single mom and finally cleaned up my credit and turned my application in to buy a home friday. I noticed today that my credit report shows a new collection from ATT that I didnt t

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681

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Want to inform ATT about issues with FF14 data servers and ISP providers, copied from FF14 Lodestone.

05/25/2023 11:55 PM Connection Quality to North American Data Center Degrading for Customers Using Certain ISPs (May 26) We are currently receiving a large number of inquiries from customers using certain ISPs about degraded connection quality when connecting to the North American data cente

Questions

152

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