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U-verse iPad App keeps crashing
When I open the U-verse App, it randomly crashes. Then, after re-opening several times, I get the error: "You've exceeded the number of simultaneous streams allowed." Please note:I am tech savvy.I have the current iOS installed.I have uninstalled and reinstalled the App.I have rebooted my device.No
Questions
• Watching U-verse TV
What does the following diagnostic error message mean?
What does the following diagnostic error message mean? Diagnostic Error: "WAN DHCP timeout 2 /var/log/net.log 2021-09-21T14:47:08 1 day, 8:08:19." AT&T Gateway Model BGW320-505 The above error was generated by Google Nest Wifi Support. I am getting extremely slow speeds from the
Questions
• AT&T Fiber Equipment
Received a bill today due in 3 days when I paid it 2 weeks ago
New to Fixed-Wireless and nothing but a hassle trying to get customer support for it - no direct number to dial and once I stated "fixed-wireless" the support individual seems clueless as to what that is and where to transfer my call. So far it takes three transfers. Curious what AT&T is doing about
Questions
• AT&T Internet Account
Terrible customer service!!!
I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ
Questions
• Wireless Account
Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data
I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in t
Questions
• Data & Messaging Features, Internet Tethering
Where do I send the "equipment" back?
AT&T via brand new laptop less than a foot from modem, 1 tech visit and a whole day (OFF) wasted yesterday: "Connected"Verizon via my busted up iPhone 5s as a wireless Hot Spot: "Connected" (translation: Why you're seeing this right now.) * I only have two choices for internet at home because
Questions
• AT&T Internet Account
PACE 4111N modem Red Service light
My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst
Questions
• AT&T Internet Equipment
iOS macOS DirecTV app ONGOING playback issues Live and DVR
Since the start of my account I have been having issues with live and DVR playback on both iOS and macOS (Using 4 browsers).. I have contacted Technical support numerous times, was lied to numerous times that I was going to receive a call from a supervisor with information gathering and resolution o
Questions
• 2017
SMS/Texts from non-ATT carriers are not working
Hello, I ported a number 4 days ago. Calls work fine from any carrier. Text messages work from ATT customers. Any texts from other carriers (Verizon, Tmobile, Sprint, Google Voice) do not work and never come through. I have worked through ATT technical support multiple times and it never help
Questions
• More AT&T PREPAID Discussions
Looks like we're already processing a request for this IMEI
I have a problem unlocking my device. When tying to submit a request, I receive this message:Looks like we're already processing a request for this IMEII've bought it second hand on Ebay. It's in my possesion for 3 weeks and still the same result for unlocking request.
Questions
• More AT&T PREPAID Discussions
Regular Service Disconnection
My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou
Questions
• AT&T Internet Equipment
Constant Authentication Error on AT&T Thanks/myAT&T App
Every time I try to take advantage of AT&T's current benefits and contests, I get the authentication error, "Uh oh. An error has occurred. Please check back later. Authentication error. CustomerProfile-1000 - No accounts found." I have current services, my login information is correct, I have tr
Questions
• Account Features
Check any phone service: AT&T, Sprint Verizon and you get ?
Getting 1.5 stars out of 5 However US Cellular is getting 2 out of 5 Someone must be doing something right therefore something to please someone and regardless of how many stars perhaps US Cellular is the most expensive. However something must be wrong to ever think AT&T is the best place after
Questions
• Tones, Games, Videos, More...
AT&T Charging me for a returned iPhone XS MAX
In August I purchased an iPhoneXSMAX and then returned it in exchange for an iPhoneXS. I shipped it with the AT&T return label from the USPS in manhattan and have been continuing to be charged for the device ever since. - The USPS confirmed from the tracking number that a AT&T hired pick up receiv
Questions
• Wireless Billing
Upgraded Wifi = Worse Experience
Somehow I seem to have gotten the short end of the stick on this one. I used to have 6mbps of internet and for the most part it at least worked. I have upgraded to 75mbps, and the internet seems significantly worse. How does it go from 6-75 and become a worse overall experience. You can stream and i
Questions
• AT&T Internet Features
Periodic WiFi Internet Dropout
My wife and I both work at home and use Webex/Teams/Zoom throughout the day. In addition we use a Streaming TV service (YouTube TV) typically in the evenings. I also have wifi calling turned on my cell phone. What I've noticed over the last month is that we get call drop outs. We'll
Questions
• AT&T Internet Equipment
sbcglobal.net address - Missing past received emails
I signed into my sbcglobal.net email address, and I am missing emails that were received before March 19. All emails received between March 19 and Oct 9, 2014 are missing from my inbox, as well as emails received between 2014 and 2011
Questions
• AT&T Internet Security
Erroneous Charges on Wireless Bill
I've been a loyal customer for somewhere in the neighborhood of 20 years. (AT&T labeled me a "gold" member...whatever that means) Today I discovered that the iWatch I ordered in April of 2019 somehow has two lines associated with it on my account. AT&T acknowledged the issue, agreed that the addi
Questions
• Wireless Billing
Charged $500+ for an unintended international call
Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened: I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the
Questions
• Wireless Billing
My order on a new line has been canceled TWICE!
I'm a new customer to the AT&T company and I'm already disappointed in the service being provided. I live on an island in Alaska and the nearest AT&T store is a 20min flight away; I have no way to make it in person to the store and sort this out. I've had my first order canceled without expl
Questions
• Wireless Account