On August 2017 I paid my bill in full and requested to terminate my service due to the fact that AT&T did not have an affordable unlimited data plan at the time. I was recently considering switching back until I received a notice that an outstanding balance was sent to collections. I was confused be

Hi All! Is anyone else having issues editing  Digital Life program times? I've been looking forward to the summer and the longer daylight times. I have the energy and door package with DL and as the sun is setting later and later I have been wanting to change my programs to later on times for the li

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollars for the phones that are supposed to be "free". I saw that it may take up to two billing cycles for the credits to be applied, which I have no proble

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

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I am trying to place order online on AT&T site for BYOD option to get SIM card for porting from another carrier. When placing order the verification code got on a active phone with ATT is not accepted and the transaction errors as shown below  

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

I recently purchased a Galaxy S7 off Ebay that is locked to ATT. The phone looks brand new, and I doubt it was ever used because it is in the original plastic film still. I am not currently an ATT customer, so I tried to unlock on the portal by entering my IMEI code and selecting that I am not a cus

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

So I decided to change phone companies due to finacial reasons and tried to send in a unlock device rquest. However, I was responded with "Your device is currently active on another AT&T customer’s account." I tried using all four emails I had to see if any one of them would be correct, even using t

I just received a replacement for the iPhone 7 Plus that got lost/stolen. I reactivated my service from when I had locked it and have been trying to get my new device activated with a cell signal. I followed all of the steps on the AT&T website, including entering the IMEI and ICCID numbers for the

Hello - We have a brand new IP for our dedicated server. ATT has blocked it. No spam has been sent from this new IP and clearly it's on no black lists. Several security measures are in place, and all sofware updates automatically. This dedicated server does not provide mail services to the masses

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

My contract just ended and I want my phone unlocked.  I went to the unlock page and entered IMEI #, but don't know what "Request Number" is.  Plaese advise.

I'm getting the "Jump" alert messages when viewing content at an earlier point in the program which is still being recorded. Pressing pause, then resuming any viewed program can result in the error message. This has been a frequent, intermittent occurrence, and has continued for weeks, possibly mont

We have a device that won't connect to our homebase.  Someone suggested checking the firmware on the router to see if it's up to date.  The instructions on the bottom say to go to  http://att.homebase but that site is no longer valid.  Any ideas where to go for updates?

Hello AT&T,   I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers.  Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

I am unable to access my voicemail, my entire list of saved voicemails have disappeared. I have went through and done airplane mode and switched back on, didn't work, I have reset my network settings multiple times, still gone. I can't even call when dialing 1 on my phone, I have absolutely no acces