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Being billed for equipment lost during Harvey

I’m not sure what to do.  After losing everything during Hurricane Harvey I called AT&T to cancel my Uverse service.  The representative was very kind.  Since that time I’ve had multiple requests from AT&T for the return of the equipment.  Each time I’ve called, explained again what happened and hav

Questions

 • U-verse TV Equipment

162

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Equipment return email after move

I recently moved. I transferred my service to my new address. I was told to take my equipment from my old location to my new home. The tech hooked up my new service with the same equipment. I have received an email requesting that I return my equipment. It also says that in order to avoid unnecessar

Questions

 • AT&T Internet Equipment

260

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Free Upgrade?

If I have an Arris NVG589, one of the more outated modems/routers, am I eligible for a free new replacement? If so, how can I take advantage?

Questions

 • AT&T Internet Equipment

1.3K

3

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Pace 5862ac and time machine setup

Im trying to run my internet through Apple Time Machine (for backups) and Apple Airport Estreme base station to extend my wireless range. Happy to keep tv going though the ATT modem. No home phone going through the gateway. How can I configure this setup? I need step by step instructions pls. Every

Questions

 • AT&T Internet Features

587

1

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Unable To Connect Equipment That Was Given To Me

Hello All, My friend is moving and said I could have his equipment.  Well apparently since I did not purchase from Digital Life I can't use my friends equipment.  Is there a way around this? I find this extremely petty for equipment that we pay for (we own), and the fact that Digital Life told my fr

Questions

 • Device Troubleshooting

149

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Gigapower Modem making high pitch noise

Hi,  I just installed gigapower into my home.  The modem is emitting a high pitched consistant noise.  I asked the installiation guy about it, and he said it was in all gigapower modems.  I find this very surprising.  Anyone else having this issue or does anyone have tips on how to minimize the nois

Questions

 • AT&T Fiber Equipment

3.8K

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