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Service still slow after tech installed new router/modem, Legacy ?

Dec. 15 our DSL Broadband Service became very slow and kept disconnecting. Resetting provided only temporary improvement. Contacting Customer Service has been time consuming and fruitless effort. At this time I have invested at least 10 hours in just talking to your Customer Service Phone and Chat R

Questions

 • AT&T Internet Equipment

1.8K

21

0

AT&T Withholding My Refund

Brace yourselves. This is a long one. I moved out of an apartment in mid-May, and cancelled my AT&T account, but in the move I misplaced my receiver and equipment then (of course) forgot about them. I was annoyed when I was billed $341.68 for the equipment in August, but knew it was my own fault. I

Questions

 • U-verse TV Account

668

1

0

0

$730 Equipment Charges for Sub-Par Service

I was in an AT&T store the other day to add a child to my existing service.  However, the process was stopped after seeing a $730 open balance stemming from a previous U-verse account. Now, I was aware of this debt previously, however, didn’t know this would harm by wireless service options.   I was

Questions

 • U-verse TV Account

140

2

0

0

Returning New Internet Modem

I recently received a new internet modem because I was unable to connect to the internet. It turned out the modem was not the problem. The real problem was fixed, and I am able to get on the internet using my old modem. I would like to keep using my old modem as all my devices are already connected

Questions

 • AT&T Internet Equipment

174

1

0

0

Install and Equipment questions

First time AT&T customer here. This Saturday, Sep 21 I had ATT fiber Internet (300) and TV (U300) installed. I have some questions about the installation, and also the DVR equipment I was given. First, for the installation. The technician just drilled a hole through the side of my house and sh

Questions

 • AT&T Fiber Installation

182

1

0

0

Removing Equipment Fee on Purchased 3600HGV

Hi all, I'm having trouble getting AT&T to remove the $7/month high speed equipment fee on the router that I own. I originally signed up for U-Verse in 2011, back when they required customers to purchase their gateways.  I purchased a 3600HGV and everything was fine for about 4 years (no $7 per mont

Questions

 • U-verse TV Account

826

3

0

0

moved service to a new Apt, ATT mailed powercord and asked me to send back my old wifi/modem

So like the title says, I moved my service to a new Apt. and ATT mailed me some equipment. I got the package and it was:Power cordYellow Ethernet cableInstructions Then I got an email saying they were sorry to see me go and I have to return the Equipment. I'm a little confused, If I return my modem

Questions

 • AT&T Internet Equipment

126

1

0

Charged for Returned Equipment

Hello,  I have been very frustrated.  I cancelled services in December and turned in equipment through UPS the day before my services were canceled. UPS gave me a receipt and I held on to it for quite some time. In May, I discarded that receipt. Now, I have received a call from a debt collector stat

Questions

 • AT&T Internet Equipment

191

1

0

0

Why does At&t still have crap routers/outdated equipment compared to all other ISP's?????

This past year bought a new house in a new construction area of FL and At&t was the only one to pre-install fiber internet services in the neighborhood so was forced to use them until another provider does an install. Running 1gb fiber unlimited data with arris BGW210-700, had the U-verse model prio

Questions

 • AT&T Fiber Equipment

844

1

0

0

UPS lost router, ATT doesnt care

I saw that I was charged $170 on my account for the rented router/wifi equipment, after it was closed, because we moved. It was after 30 days, so I called to make sure I would get a refund even if I sent the rented router back. If I couldn't, I planned on keeping it. I was told, "of course! just tak

Questions

 • AT&T Internet Equipment

293

2

0

0

a returned equipment (modem) charge?

I returned a modem back in July 2017 in the box it came. One was taken by the service technician who came to our house. I had only had the modem I returned about 3 weeks if that. The previous one had issues and this one wasn't any better. So I cancelled and returned it. So after a while I checked th

Questions

 • AT&T Internet Equipment

203

2

0

0

Physical Requirements for Faster U-Verse Speeds?

Hello. I was excited when I learned faster U-Verse speeds were coming to subscribers.  45Mbps, then eventually 75Mbps, and possibly 100Mbps after that.  I did my research to find out what makes this possible, and it boils down to a couple of things.  One is "vectoring," whi

Questions

 • AT&T Internet Features

2K

8

0

0

Equipment deposit refund

I paid $275 to AT&T upon installation of internet and home phone services, the additional $150 was for our equipment rental and I was ensured that we would be given this deposit back at the end of our service if we did not damage any of the equipment.After moving, we could no longer could use AT&T.

Questions

 • AT&T Internet Equipment

193

0

0

0

Who can confirm they received my gateway?

I ended my AT&T internet service and returned my gateway in 2016 because I moved out of country. Now it's 2 days from April 2017 and AT&T still hasn't confirmed they received my gateway, but have no problem escalating the billing to a collection agency. I have the serial number, reference number, da

Questions

 • AT&T Internet Equipment

427

4

0

0

AT&T Only answers one question??? Can I at least get a follow up?

Can I get someone to answer my question?  The one posted previously?

Questions

 • AT&T Fiber Equipment

181

0

0

0

new customer, left disappointed.

To whom it may concern:   I am a new customer of AT&T Digital life, signing up in Dec.  I called in to start service and spoke to a sales rep that went over my needs for home security.  I advised her I wanted video cameras, door and window sensors and carbon monoxide/smoke alarms.  She said that I f

Questions

 • Billing & Payments

408

5

0

0

How can I get customer service to actually help me? My credit is suffering

My saga with ATT began in August of 2016. I moved and tried to arrange to take my internet to my new location. It was all arranged and then I was told there was a $50 activation fee, for equipment I already had in an apartment that was internet ready. How could that be? Not sure but it was going to

Questions

 • AT&T Internet Equipment

905

4

0

0

Closed

Where is the Third Party NON-AT&T U Verse Wi-Fi Modem list

Consumers are supposed to be able to use our own equipment if we choose to.  AT&T U-verse doesn't make it easy for customers. Just changed from Time Warner to AT&T U-verse bundle for $89.95 per mo for 2 yrs & $450.00 Visa reward.  Online only finding instructions from ATT U-verse on how to install a

Questions

 • AT&T Internet Equipment

3.9K

11

0

0

AT&T Lost my returned equipment

In May 2014, I discontinued my service for ATT U-Verse. I was sent the boxes to return my equipment. On May 4th, 2014 I took the boxed equipment to the local UPS store for return. They processed the return and gave me the CPE Return Receipt and the Tracking Number.  The equipment reached its destina

Questions

 • U-verse TV Account

1K

7

0

0

What inside wiring is required to upgrade to fiber?

I currently have 2Wire Internet and U-Verse TV installed in my house. The Gateway is linked to a phone jack in the farthest end (back)of my house. I have several questions. 1.  If i switch to fiber optics, what different wiring will it need to link to the point of entry at the front of my house?2. I

Questions

 • AT&T Fiber Equipment

5K

2

0

0

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