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Unable to return uverse equipment

Unable to return uverse equipment, how much am I going to have to pay because of this? Went through a breakup and my ex threw it in the trash...

Questions

 • AT&T Internet Equipment

4.8K

2

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How to Return U-verse Equipment?

Important time sensitive return policy Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card. We encourage you to initiate your return within 10 days to

Questions

 • AT&T Internet Equipment

263K

6

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0

ATTCARES - Any help getting my credit for returned equipment?

Is there anybody from AT&T that can get my credit applied to my account? I can supply Escalation ticket numbers, Employee numbers, reference numbers, copies of the confirmation of receipt emails, my shipping receipt, photos etc..I cancelled Uverse service and Returned equipment as per contract.I ret

Questions

 • U-verse TV Account

76

1

0

0

Return equipment - never marked as received

We moved back in June to a new apartment and moved our AT&T U-verse and Internet services with us. When we did we had an AT&T agent install our new equipment in the new place and were given a new receiver. He then took the equipment with him and we thought we were done with this. However, to our sur

Questions

 • AT&T Internet Equipment

98

1

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Return of equipment

Hello, I have called ATT customer service about returning equipment and covering the hole made in my apt. I have talked to so many supervisors. Too many to count. I understand I can return it to a UPS store however there is a white box connected to wires in the wall that I can get loose. Now the rep

Questions

 • Wireless Account

139

1

0

0

Service canceled and still receiving bill

I’ve canceled my service on the same day it was installed because the At&t representative that sold me the service said we’d have fiber optic service, and after everything was installed I realized (installation technician told me) that fiber is not available on my street. At&t told me I wouldn’t hav

Questions

 • U-verse TV Account

172

1

0

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RETURN OF EQUIPMENT

i RETURNED MY CABLE EQUIPMENT TO AT & T AFTER SOME SUPPOSED DEADLINE.  i WAS TOLD THAT, DESPITE THE RETURN OF THE EQUIPMENT, i WOULD BE CHARGED $150.00 PER BOX.  i ASK IF ANYONE ELSE HAS HAD THAT PROBLEM?

Questions

 • U-verse TV Equipment

5.3K

9

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Issue with Return date for defective equipment

I was set up for receiving a replacement modem on June 7th. Due to a backlog, it arrived yesterday, June 27th. I will return the old modem today to UPS. However, the 'return by' date on the only email I have received from AT&T is July 4th. Since UPS doesn't mail equipment to AT&T until the box is fu

Questions

 • AT&T Internet Equipment

160

3

0

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Billing Dispute: Returned Equipment and still charged

I canceled my personal ATT account and returned the equipment per instructions I received in a chat (I have the transcript).  Then I received an email with the return instructions; so I did ATT chat again (this was 2 weeks after I had returned the equipment) and was told in that chat that ATT had a

Questions

 • AT&T Internet Account

320

1

0

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Scam

AT&T We are catchin gon to you. You are scamming your customers. I cancelled my internet in Sept and was told then and again in Oct (after I received a notice to return the equipment and called to clarify) by 2 different customer service reps that I should not return the equipment because it was old

Questions

 • AT&T Internet Equipment

193

1

0

0

How to return additional Uverse equipment

I returned my receivers, power cords and remote control to UPS after cancelling Uverse service based on a conversaton with a customer service agent.  After I did this, I got an email detailing all the equipment that needed to be returned.  I was not aware that the WAP needed to be returned as well. 

Questions

 • U-verse TV Equipment

529

1

0

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fedex smartpost att equipment return can't get tracking stauts

FedEx stoped providing tracking number details on AT&T Equipment return, USPS Says it was delivered but AT&T still charing me a $150 equipment fee. Help! is this an AT&T Scam?

Questions

 • Wireless Account

906

5

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