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Equipment fee $7.00/mo

Recently I upgraded my ATT Uverse internet account to 24 Mbps. Customer service agent agreed to offer me @$57.00 / mo for 24 Mbps. Comcast offer in my area was 100 Mbps @$39.99 for first 12 months. ATT agreed to upgrade my Uverse gateway as well. I was told specifically that there would be no additi

Questions

 • AT&T Internet Account

9.7K

18

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Accepted Solution

Official Solution

Can I buy equipment at BesyBuy and save fees?

I'm charged $7.00 a month for equipment .. can I buy this equipment at say Best Buy and save myself some money?

Questions

 • AT&T Internet Account

1.7K

1

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0

Accepted Solution

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Equipment charge

I would like to know why I am being charged extra for equipment when it says as part of my turbomax internet plan the router is included

Questions

 • AT&T Internet Account

1K

3

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0

Accepted Solution

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Was told there is no equipment rental fee, but there is. Comcast let's me buy my own - ATT won't

When I called and signed up for U-Verse, I specifically asked if there was any kind of equipment rental fee, and i was told "no."   My first bill comes and guess what?  There is a $10 charge for "High Speed Internet Equipment Fee." Per some forum searches, it looks like ATT doesn't let me buy my own

Questions

 • U-verse TV Account

1.1K

3

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Re: Removing Equipment Fee on Purchased 3600HGV

Every change to my internet and phone service, i.e. moving to Uverse, was not a choice!!! If I wanted to keep my home phone and my internet (which means the phone number I've had for over 15 years, the email service and email address) I had to do what ATT said to do or loose it all. The wireless rou

Questions

 • 2016

15

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Compliment for customer rep via phone

Hi, I did not get the random survey for my phone call, so I'm writing to compliment a customer rep in Odessa, TX named Joe.  It was for U-verse internet only support and I called in via the 800-288-2020 number from California ~8:15 pacific time. I was calling initially thinking I'd have a very lengt

Questions

 • U-verse TV Account

392

1

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bizarre conversations with ATT today regarding my U-Verse plan

I cannot believe this exists with ATT! I was promised with a 12-month U-Verse promotion since last July however it was not posted to my account. For the last 8 months, I have been making monthly call to explain the situation to maintain the promotion. I was also promised that the problem would be ad

Questions

 • U-verse TV Account

345

3

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