Recently I upgraded my ATT Uverse internet account to 24 Mbps. Customer service agent agreed to offer me @$57.00 / mo for 24 Mbps. Comcast offer in my area was 100 Mbps @$39.99 for first 12 months. ATT agreed to upgrade my Uverse gateway as well. I was told specifically that there would be no additi

I'm charged $7.00 a month for equipment .. can I buy this equipment at say Best Buy and save myself some money?

I would like to know why I am being charged extra for equipment when it says as part of my turbomax internet plan the router is included

When I called and signed up for U-Verse, I specifically asked if there was any kind of equipment rental fee, and i was told "no."   My first bill comes and guess what?  There is a $10 charge for "High Speed Internet Equipment Fee." Per some forum searches, it looks like ATT doesn't let me buy my own

Every change to my internet and phone service, i.e. moving to Uverse, was not a choice!!! If I wanted to keep my home phone and my internet (which means the phone number I've had for over 15 years, the email service and email address) I had to do what ATT said to do or loose it all. The wireless rou

Hi, I did not get the random survey for my phone call, so I'm writing to compliment a customer rep in Odessa, TX named Joe.  It was for U-verse internet only support and I called in via the 800-288-2020 number from California ~8:15 pacific time. I was calling initially thinking I'd have a very lengt

I cannot believe this exists with ATT! I was promised with a 12-month U-Verse promotion since last July however it was not posted to my account. For the last 8 months, I have been making monthly call to explain the situation to maintain the promotion. I was also promised that the problem would be ad