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My account is not letting me use hd voice (4th new sim and on tried on different phones)

Someone help! I have brand new s8+.  I can't get my account to let me use hd voice/enhanced LTE at all, Blocks outgoing calls from happening (voice recording can't make a call at this time when I try) .  I'm waiting for level 4 tech with customer support for 2 weeks and haven't called me. Will list

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