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ATT voicemail and 611 in Spanish, want to switch language to English

Hello All, I'm having a bit of an issue with calling into ATT services such as voicemail and 611. The prompts come up in Spanish and I haven't been able to find a way to switch it back to English (I'm working on  learning Spanish, but I'm still very much a beginner). Here's what I've done so far, bu

Questions

 • Account & Usage

876

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OUTRAGEOUS

This afternoon about 1 pm I attempted to move my AT&T Uverse service to my new address. I found that AT&T Uverse does not provide service at the new place.   I started a CHAT to find out about moving services. I spent 90 minutes getting the run around at the end of which time I was told a superviso

Questions

 • U-verse TV Account

357

2

0

0

Out of Country Customer Service!?!?!?!?!?

I'm unable to explain my problem when someone doesn't speak the same language as I do???  That is utterly unexceptable.  I ordered a replacement box a month ago, never recieved it, and I'm unable to explain the issue to someone that doesn't understand English. Supposedly we get 4 HD channels at once

Questions

 • U-verse TV Account

824

7

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Closed

Finally have a number for ONSHORE ENGLISH speaking customer service

I had the worse experience today with AT&T finally was routed back to the U.S.A. where there is not a language barrier and the wonderful lady gave me         1-800-331-0500 which is the onshore line.  I was able to get my issue that I have been going through every month since I came to AT&T in Janua

Questions

 • Wireless Billing

6.5K

11

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