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Do you have at least one valid contact phone number on your Digital Life account?

A valid phone number on your account allows us to contact you in the event an emergency is detected in your home.

Questions

 • Other

1.1K

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Phone Number got Ported from Tracfone to MYAT&T Prepaid instead of Designated Carrier

Hi, I recently purchased a GSM Unlocked Prepaid AT&T Maven ZTE Z812 Phone. I wanted to transfer my old phone number from my previous tracfone to the new ZTE Z812 phone. I contacted the carrier (MintMobile) that I wanted to use for my new ZTE Z812 and requested a port from tracfone to send it over. T

Questions

 • More AT&T PREPAID Discussions

992

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Official Solution

Inclement Weather - Be Prepared

With the recent storms, we wanted to make sure everyone is prepared. Communication is crucial during times like these and it is important to have your devices ready. Make sure to: Charge your phone. Wrap it in a zip lock bag to help protect it from the elements. Conserve power - if your hom

Questions

 • Account Features

6.9K

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Official Solution

AT&T Car Wi-Fi: Order Now!

Turn your regular car into a Connected Car With Harman Spark, you can: Know where your car goes (GeoFences) Get the scoop on what is going on with your car (Virtual Mechanic) Set tow/ disturbance notifications (WatchIt) Turn your car into a Wi-Fi Hotspot  Track your driving ha

Questions

 • Account Features

4.5K

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Official Solution

AT&T's response to the recent flooding in Arkansas

Our thoughts are with everyone impacted by the recent devastating floods and our customers who have friends and family impacted by this disaster. AT&T is working around the clock to help the people impacted in Arkansas.   For the very latest information, please refer to Supporting Those Affected by

Questions

 • Wireless Account

183

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Official Solution

Emergency Contacts & Health Apps

It is important to be prepared for emergencies. Make sure to have your emergency contact and medical info with you! Your phone is a great tool for this. How To Add Emergency Contact Information and Medical Information For iOS devices.  Open the Health app – defaulted on the device. Ta

Questions

 • Account Features

1.8K

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No Dial Tone on Landline in San DIego - Need Immediate Repairs

For health reasons, I need to have immediate and constant access to a landline. My landline went dead after I received a robocall and hung up. I called AT&T repair service using Google Talk VoIP from my computer and opened a repair ticket using the automated service, but was told that my service wil

Questions

 • AT&T Phone Features

567

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Did not receive unlock code

I have an att go phone account. I want to unlock my device so I can use a foreign plan while I’m in another country. Went through all the unlock email process stuff. Got approved. In my unlock request approved email I didn’t receive the unlock code. I need to get this fixed ASAP as I’m currently in

Questions

 • Wireless Account

95

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Did you forget about me?

I have been waiting a week to get connected. We work with law enforcement and need my phone and fax hooked up so that we can get our orders.  They sent an email saying it would be today, August 14, 2016.....It is eight o'clock now. HELP...  Aline *** ****** [Edited for privacy. This is a public foru

Questions

 • AT&T Phone Account

116

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How to remove ATT emergency call screen off home screen?

The Att emergency call screen suddenly appeared on the home screen of my Samsung galaxy S 2 I777 smartphone. 😞 I have turned the phone off, restart it, and took battery out for a few minutes. I am unable to text, make phone calls or do anything. Completely stuck on this emergency screen. It will no

Questions

 • Other Phones & Devices

1.1K

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What if you have an EMERGENCY when you don't have any service

I live in North Canton.  I have no house phone or cell phone service.  I can send text messages and emails.  If I had an emergency, can you text 911???

Questions

 • Network Coverage

348

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ORDER STATUS. LACK OF URGENCY FOR LONG TIME CUSTOMERS.

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

Questions

 • Phone & Device Upgrades

780

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HELP. 4 homes here w/No phone service. Line on ground. Don't give me phone #, we can't call out.

All we have is a computer.  NO phone service.  I contacted ATT online chat, he gave me the 2020 regular phone  #.  As I said we have NO phone service.  So he gave me a repair link which didn't do anything but go around in circles. It wanted me to give passwords.  There are 4 different people here wh

Questions

 • AT&T Phone Features

393

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AT&T Fraud Department, waiting to long

My account was charged for $1762.78 this month. We did not upgrade any new phones. However, on the bills, it showed that we bought two Iphone X and one Iphone 8 plus in this month. I have called the fraud department but was put on hold for 2 hours. After the long wait, the record just told me that t

Questions

 • Wireless Account

154

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I am more than upset......what is this 'surprise' "CREDIT MANAGEMENT FEE" of $449.00?????????????

Hello, I need a member of upper management, a billing expert, or whatever AT&T would like to call it in your forums - possibly a forum expert?  But in my "Welcome to AT&T" email - I see they charged my Visa 449$ which was not explained up front - just simply charged....  And I want that refunded imm

Questions

 • AT&T Fiber Account

317

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Upgrading to new device issue.

I am very tired and frustrated trying to handle this. Ive ordered a new device on the AT&T website and its been almost a month and i still haven't got my new phone. i canceled the order so that i can just go to the store and do it there instead. Yet after 2 tries of canceling the order and 2 agents

Questions

 • Phone & Device Upgrades

1.5K

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LOST SIM CARD! HELP

I lost my sim card and I don't know if AT&T will replace my sim card with the same number.  HELP! by the way, I have a gophone plan.

Questions

 • Wireless Account

539

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AT&T's response to the recent tornadoes in Ohio

Our thoughts are with everyone impacted by the recent tornadoes in Ohio and our customers who have friends and family impacted by this disaster.   To learn how AT&T is providing support to customers affected by the recent tornadoes in Ohio, please refer to Supporting Those Impacted by Ohio Tornadoes

Questions

 • Wireless Account

495

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