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Want to cancel DSL NOW!

On 5/29 I spoke with Carlos in retention regarding repeat multiday outages of my DSL service and the bill going up $6. He apologized and made the following offer. He would credit me $42 and change for the service interruption and reinstate the expired credit. He stated it would take 24 hours for the

Questions

 • AT&T Internet Plans

120

1

0

att wont hook up dsl, even though they wont expand fiber to my area. i have no other options.

I wanted to set up an internet connection at my address a few years ago, but was told no internet was available. I knew that was absurd because I have a phone line and could at least get DSL. the person I talked to said I was (Edited per community guidelines) outta luck and to try again in a few yea

Questions

 • AT&T Internet Installation

78

3

0

Switching to Verizon, Thanks Anyways

I've talked to the Fixed Wireless internet 3 times over the last 1.5 months. They cannot send a tech here to set up my internet because Uverse is available here at 768 KBS. I'm staring at an ATT tower out the window i can actually see another one off in the distance. This is absurd and i believe we

Questions

 • AT&T Internet Plans

135

0

0

0

Neighbors have internet but not me

My neighbors have DSL internet and I do not. I have lived in this house for 3 years and I keep on being told ports are full even if people move away. Will I ever get internet? This whole situation is really dumb and is limiting my life.

Questions

 • AT&T Internet Plans

240

1

0

0

internet 100mb is very slow (getting about 8mb download oly)

When i got the internet installed before i left Comcast, att sales promised a dedicated guaranteed speeds of 100mb with the promise of installing fiber 1gig speeds at my house in 3 weeks. they even created a ticket to inquire about when the 1 gig will be installed and then the sale person told me th

Questions

 • AT&T Internet Features

192

2

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

29

0

0

In a Hot Spot Panic

I never sign up for 2 year anything, ever, and recently I signed up for the 2 year contract hot spot. I am now concerned that the data usage is going to be accumulationg even if I am not using the computer.  I need an answer ASAP because I am waiting to hear back before I activate the hot spot I got

Questions

 • Other Phones & Devices

280

3

0

0

underground line location for New home construction.

I'm building my new home in Atascadero, CA and I need to find out where the underground lines are running near one of your boxes. Besides calling 1800 no dig I figure I would call you guys first.

Questions

 • AT&T Fiber Equipment

73

1

0

Intermittent DSL loss

Short and sweet version: Our DSL connection is being lost randomly causing loss of connection for 1-3 min at a time. Explanation: We have had a technician come out and fix the issue, over the phone I was told the issue was caused by damage to the line 4k ft down the road. However, the tech that c

Questions

 • AT&T Internet Equipment

158

1

0

How do I configure the Netgear 7550 DSL modem pass through mode and use an external router?

I have a NetGear 7550 and I want to use a Google Nest WiFi mesh router. So I want to disable the router in the NetGear and have it pass the Public WAN IP address (and all WAN traffic) to the Google Nest WiFi router. What are the appropriate NetGear setting to do this?

Questions

 • AT&T Internet Equipment

245

3

0

5268AC modem install

I received a 5268AC modem to replace my 3801HGV modem. I have coax coming into my house and connecting to a splitter with VDSL/COMBINED/TVRF terminals. Coax runs from the COMBINED terminal to the 3801HGV. The 3801HGV modem has a Broadband Link Configuration setting for coax. The 5268AC modem only ha

Questions

 • AT&T Internet Equipment

396

8

0

My internet speed has been slow but is now slower

My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.

Questions

 • AT&T Internet Plans

66

1

0

Non-existent customer service for DSL

Cannot contact anybody to replace broken DSL modem. Are they phasing it out and replacing it with something else? Why can't I get in touch with anybody on the phone about it?

Questions

 • AT&T Internet Account

36

1

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

 • AT&T Internet Account

32

0

0

ATT Routers

how to set up Home Networking and Enable Bridge Mode

Questions

 • AT&T Internet Equipment

85

4

0

ATT Fiber

When will i get att fiber in my area, my neighbors down right by us have it but it says its still not available at my location online which is odd to me because if my neighbor has it, it should extend to my area as well.

Questions

 • AT&T Fiber Installation

76

1

0

Fiber Buildout Plans

I live on the SE side of Grand Rapids MI right by a major intersection (Eastern Ave & 28th St) and I've been horribly frustrated that ATT has no fiber available at my home. I've been sitting on 50 Mbps DSL 2 and I cannot find out when our area will get upgraded for higher speeds. Is there any way of

Questions

 • AT&T Internet Features

101

0

0

Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

247

2

0

0

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

 • AT&T Fiber Installation

475

6

Intermittent Internet Issues since July - Two Previous Service Calls and Two No Call, No Shows...

Hello, we have been experiencing intermittent dsl internet connectivity issues since this summer.  Weve had ATT come out twice.  The first time they said that there was a problem in the line between my home and the local township office (over a mile away).  The second time they replaced our dsl mode

Questions

 • AT&T Internet Equipment

214

3

0

0

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