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5268AC Green Date Cable

I am a new AT&T U-verse customer and have the 5268AC modem/router. My apartment only has one dsl/broadband outlet and I need a longer version of the green data cable included with the U-verse install kit. It has a phone cord end from the wall side and to plug in the to 5268AC modem itself. I nee

Questions

 • AT&T Internet Equipment

55

7

0

Worst Customer Service EVER!

It all started last month, somewhere around the 4th-6th of August.  We were so excited to buy our first home, and even more excited to find out that UVerse was available.  We were renting, and had AT&T DSL/DIRECTV bundled while we waited for the UVerse service, but it never became an option.  I call

Questions

 • AT&T Internet Account

370

1

0

0

Email Access From PC Email Client After Terminationg AT&T DSL Internet Service

I currently have a AT&T DSL internet service account and using an email address "[email scrubbed]" but will be terminating service.  I use a Windows PC bases email client and have 10 years of emails on this account. The PC based email client is configured to send and receive email to the AT&T email

Questions

 • AT&T Internet Account

13

1

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

 • AT&T Internet Email & Security

17

0

0

"No Ports Available" after refusing to pay another mans bill

Below is a message I sent ATTCustomerCare today. The only thing missing is my contact information which I removed for security reasons from this post, but it was indeed there. The response from AT&T:        This does seem like a frustrating experience for you. I'll be delighted in helping you in    

Questions

 • AT&T Internet Account

463

2

0

0

Swindled into a contract

I'm furious that AT&T made a service change to my account which involves a 12 month contract.  I asked repeatedly on my call if this was month to month or contract, so this was a big surprise to me. I cannot resolve this with them since they are closed for the weekend but I'm wondering what my recou

Questions

 • AT&T Internet Account

332

0

0

0

Finally switch to Uverse?

I've read quite a bit about discussions regarding DSL vs Uverse on this forum and in general online.  I've had AT&T DSL for over a decade and I've never had any problems with it.  I grew up on dial up in the country, which was tremendously slow, so dial up has always seemed like super speed to me.  

Questions

 • AT&T Internet Plans

353

1

0

0

DSL Faster Service?

Need to know if we can get faster service than the 3 megs we get today. Based on SNR and Attenuation calculator I think we *MIGHT* be able to squeak a little more. If replacing the CPE allows us to utilize ADSL+ (depending on if DSLAM supports it) then we will do that. PM me for my DSL phone number

Questions

 • AT&T Internet Plans

168

1

0

0

Internet Connectivity Failure

Over the last 90 days one of my VDSL lines started to go down and the second one taking errors. AT&T dispatched 5 different techs. Every one required a one or two hour session with a tech support agent on the telephone explaining what the previous one had done. They kept little or no notes of the pr

Questions

 • AT&T Internet Installation

125

1

0

0

How do I get somebody to unsuspend my DSL service

U-verse seems to be holding my email hostage. They disconnected me after i cancelled my U-verse order becasue they did not offer self install in my area. Now No one can seem to re instate our internet service. it has been 5 -days and hours on the phone. I don't owe any money and we do not want to sw

Questions

 • AT&T Internet Account

384

2

0

0

DSL constanly drops out

Not sure what a package frame is or how to post it. My DSL drops out so often it's pointless to try to call tech support. It may work for a day or two and then it drops out every couple of minutes on every day after. I kill the power to the modem and the Sprint booster to reset but nothing I've trie

Questions

 • AT&T Internet Account

87

1

0

0

Dsl Constant outage 3 + months

I've been having problems with ATT since January. I have DSL and have had it for several years. At one point in January the internet slowly petered off to next to nothing. February I lost internet completely, with 5 minute spurts of actual connectivity. I had ATT send out some techs to do repair. Fi

Questions

 • AT&T Internet Account

294

2

0

0

Switching to Verizon, Thanks Anyways

I've talked to the Fixed Wireless internet 3 times over the last 1.5 months. They cannot send a tech here to set up my internet because Uverse is available here at 768 KBS. I'm staring at an ATT tower out the window i can actually see another one off in the distance. This is absurd and i believe we

Questions

 • AT&T Internet Plans

118

0

0

0

My internet speed has been slow but is now slower

My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.

Questions

 • AT&T Internet Plans

37

1

0

Wifi

How come At&t is not saying anything about the fact that most of the major cities have no internet/WiFi connections. Those of us who are still work from home are losing money, and not getting any answers about this. Its insane. Its down in Almost every major city? Why cant they tell us whats act

Questions

 • Network Coverage

14

3

0

Is AT&T Internet 10 DSL? Will it be phased out?

There is no fiber in my area and the only plan I could get was Internet 10.ATT still calls it U-Verse but since it's copper based, I assume it some kind of DSL?If this is the case, I heard that ATT plans to stop offering DSL in 2020.Is this true?

Questions

 • AT&T Internet Plans

364

0

0

0

Can I get faster internet

I currently live in a rural area of Florida and my only internet option is ATT Uverse internet with a max 12Mbs download and 1Mbs upload.  Less than a mile up the street the offer the residents faster speeds and the option for Gigabit internet.  How can I get this at my location? Is there a charge t

Questions

 • AT&T Internet Installation

13

0

0

can't access my att email. DSL

i cant access my att email that i used when I had DSL. okay so ive recently ungrades from DSL to Uverse internet a few days ago and on the day I installed the internet I was given the option to use the same @email i had for dsl or get a new one. I went for the new email, but the thing is that every

Questions

 • AT&T Internet Email & Security

274

1

0

0

DSL Cancellation Problem

1/3/18 called and changed dsl to uverse—agent (Jason) at 800-288-2020 said I would see the $61.00 charge for another month and then it would fall off. Paid $61 on 1/30Paid $71 on 3/1Paid $61 on 3/29 Got a bill on 4/17 for another $61 due 4/28/18—chatted with agent online (Laura) who was NO help and

Questions

 • AT&T Internet Account

247

1

0

0

Intermittent Internet Issues since July - Two Previous Service Calls and Two No Call, No Shows...

Hello, we have been experiencing intermittent dsl internet connectivity issues since this summer.  Weve had ATT come out twice.  The first time they said that there was a problem in the line between my home and the local township office (over a mile away).  The second time they replaced our dsl mode

Questions

 • AT&T Internet Equipment

190

3

0

0

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