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When will DSL customers get faster internet, if ever from AT&T?

For 3 years now I have been a customer of AT&T due to lack of providers in my area. I live about 1 mile outside of town and the fastest I get is 10mbps. Which translates to download speeds of 1.3 mb/s. I am also running t-mobile's home internet and it gets the same speed due to the poor signal.

Questions

 • AT&T Internet Installation

45

4

0

transmit receive irregularity

I've been investigating a recent bandwidth overage (1TB limit). I stumbled across some stats I can hardly believe. Some how the kid managed to upload 20gigs just playing games on his xbox for 4 hours. Transmit is much higher than receive across the board though. Can someone explain this?https://

Questions

 • AT&T Internet Equipment

35

1

My internet speed has been slow but is now slower

My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.

Questions

 • AT&T Internet Plans

54

1

0

ATT Fiber

When will i get att fiber in my area, my neighbors down right by us have it but it says its still not available at my location online which is odd to me because if my neighbor has it, it should extend to my area as well.

Questions

 • AT&T Fiber Installation

57

1

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Moving DSL to new address

We're moving and currently very happy with DSL. The address we're moving to has been upgraded to Uverse by previous owners. So now I'm told that I cannot keep my DSL and can only get Uverse at our new address. Thanks for any feedback.

Questions

 • U-verse TV Account

284

2

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Fiber Buildout Plans

I live on the SE side of Grand Rapids MI right by a major intersection (Eastern Ave & 28th St) and I've been horribly frustrated that ATT has no fiber available at my home. I've been sitting on 50 Mbps DSL 2 and I cannot find out when our area will get upgraded for higher speeds. Is there any way of

Questions

 • AT&T Internet Features

79

0

0

DSL speeds

I currently pay for 50mbps package, but i rarely get over 4mbps download and 115kbs upload. this is p*ssing me off. Normally i’m never a disgruntled consumer, but when i pay $80 a month for internet, when i don’t even get the speeds of the 10mbps package i get angry. I’m sick of it. there’s no other

Questions

 • AT&T Internet Plans

152

0

0

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Increase DSL Speed

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

Questions

 • AT&T Internet Plans

87

1

0

internet 100mb is very slow (getting about 8mb download oly)

When i got the internet installed before i left Comcast, att sales promised a dedicated guaranteed speeds of 100mb with the promise of installing fiber 1gig speeds at my house in 3 weeks. they even created a ticket to inquire about when the 1 gig will be installed and then the sale person told me th

Questions

 • AT&T Internet Features

172

2

0

Att DSL Is Sad...

First, I would like to say Im very disappointed in the trash internet service Att calls Dsl. I would expect more from such a large company supporting a great number of customer's sending out only 6mbs dsl and most of the time it's not even 6mbs. I think they are only required to keep the dsl service

Questions

 • AT&T Internet Account

327

4

0

0

Intermittent DSL loss

Short and sweet version: Our DSL connection is being lost randomly causing loss of connection for 1-3 min at a time. Explanation: We have had a technician come out and fix the issue, over the phone I was told the issue was caused by damage to the line 4k ft down the road. However, the tech that c

Questions

 • AT&T Internet Equipment

123

1

0

$270 installation bill after being told it would be no charge!

I ordered DSL service. Install date was scheduled. Discovered after equipment arrived that I needed a new phone jack. Called to get a technician out to install (every time I call AT&T support I am on the phone for at least an hour). I asked support person how much the installation would be. She said

Questions

 • AT&T Internet Account

466

6

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0

att wont hook up dsl, even though they wont expand fiber to my area. i have no other options.

I wanted to set up an internet connection at my address a few years ago, but was told no internet was available. I knew that was absurd because I have a phone line and could at least get DSL. the person I talked to said I was (Edited per community guidelines) outta luck and to try again in a few yea

Questions

 • AT&T Internet Installation

50

3

0

Intermittent Internet Issues since July - Two Previous Service Calls and Two No Call, No Shows...

Hello, we have been experiencing intermittent dsl internet connectivity issues since this summer.  Weve had ATT come out twice.  The first time they said that there was a problem in the line between my home and the local township office (over a mile away).  The second time they replaced our dsl mode

Questions

 • AT&T Internet Equipment

205

3

0

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Redundant billing

In september I upgraded my  DSL service from 3Mbit to 6Mbit. Since then I am being billed for both the old service and the new service. I was billed $49 for two months and now I see there is a late notice and a bill for $104.50. I have talked with several AT&T service agents in an attempt to resolve

Questions

 • AT&T Internet Account

374

2

0

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AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

27

0

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Availability of ATT uverse or DSL unlimited plans

I was a client of att internet for ten years but when i moved to my new home uverse is not available. I was able to receive DSL but the 150 gig limit prevents me from ordering this service. This is frustrating as ATT is the only stable internet service available where i live. What i want to know is

Questions

 • AT&T Internet Installation

530

0

0

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Internet not working

Help, this is making me crazy. I have had AT&T dsl for 15 plus years, no problems until this last year. AT&T did an upgrade to the area and my service slowed down ridiculously. At least I could still go online. that changed a couple weeks ago. At first my wireless kept dropping, I was resetting it m

Questions

 • AT&T Internet Security

430

5

0

0

Swindled into a contract

I'm furious that AT&T made a service change to my account which involves a 12 month contract.  I asked repeatedly on my call if this was month to month or contract, so this was a big surprise to me. I cannot resolve this with them since they are closed for the weekend but I'm wondering what my recou

Questions

 • AT&T Internet Account

342

0

0

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My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

 • Wireless Account

39

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