Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (341)

Relevance
Swindled into a contract

I'm furious that AT&T made a service change to my account which involves a 12 month contract.  I asked repeatedly on my call if this was month to month or contract, so this was a big surprise to me. I cannot resolve this with them since they are closed for the weekend but I'm wondering what my recou

Questions

 • AT&T Internet Account

353

0

0

0

Internet not working

Help, this is making me crazy. I have had AT&T dsl for 15 plus years, no problems until this last year. AT&T did an upgrade to the area and my service slowed down ridiculously. At least I could still go online. that changed a couple weeks ago. At first my wireless kept dropping, I was resetting it m

Questions

 • AT&T Internet Security

441

5

0

0

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Fiber Installation

29

1

0

Need Help Getting DSL Service to Home

Moving into an existing home that has existing phone lines but no cable. I'm trying to find out how to get DSL to the property since it hasn't had it before. ATT basic customer support doesn't have the ability to tell me how I can get DSL to the property, so I need to find out who to talk to about i

Questions

 • AT&T Internet Installation

40

1

0

Setup internet on a Xyxel C1100Z DSL Modem

Hello, I'm new to AT&T internet. I have read in a few posts here that the C1100Z can be setup for internet, but no one ever goes into any specific detail as to how. I've tried in vain for a few hours using ipsettings from the stock DSL BGW210 modem, and I can get an DSL 'connected' and Internet 'con

Questions

 • AT&T Internet Equipment

385

1

0

0

Moving DSL to new address

We're moving and currently very happy with DSL. The address we're moving to has been upgraded to Uverse by previous owners. So now I'm told that I cannot keep my DSL and can only get Uverse at our new address. Thanks for any feedback.

Questions

 • U-verse TV Account

290

2

0

0

Att DSL Is Sad...

First, I would like to say Im very disappointed in the trash internet service Att calls Dsl. I would expect more from such a large company supporting a great number of customer's sending out only 6mbs dsl and most of the time it's not even 6mbs. I think they are only required to keep the dsl service

Questions

 • AT&T Internet Account

354

4

0

0

Containment Letter Request

Good Afternoon, I need to order a containment letter for the below easement located on 2121 Briarcliff Road NE, Atlanta, GA 30329 (parcel # 18 109 04 001/1044766). This is a commercial site ( I couldn't find a category that fits my frequest). Will you please assist or provide the appropriate cont

Questions

 • AT&T Phone Installation

36

1

0

AT&T: Give us better DSL with higher data caps!!!

Ok I know this complaint is not new and that AT&T couldn't give a rip about building out DSL or, better yet, cable and fiber in rural areas. But I figure the more we complain the better chance of something positive happening. Yes I do believe in fairies and Santa Claus too. I've been an AT&T custome

Questions

 • AT&T Internet Account

972

11

0

Increase DSL Speed

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

Questions

 • AT&T Internet Plans

112

1

0

transmit receive irregularity

I've been investigating a recent bandwidth overage (1TB limit). I stumbled across some stats I can hardly believe. Some how the kid managed to upload 20gigs just playing games on his xbox for 4 hours. Transmit is much higher than receive across the board though. Can someone explain this?https://

Questions

 • AT&T Internet Equipment

44

1

Lowering my speed?

After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was

Questions

 • AT&T Internet Account

2.1K

7

0

0

Will I Loose My Email Address If I cancel ATT Land Line Services?

Hello. A number of years ago I had ATT DSL as my ISP. I was furnished with an email address @sbcglobal.net in conjunction with Yahoo! To this day I use this email address, although I am now using a different ISP. However, I am still a customer of ATT through my land line service. Now, because of

Questions

 • AT&T Internet Security

37

1

0

My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

 • Wireless Account

48

0

0

Facilities Issue - Tech Confirmed That Isn't True

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

Questions

 • AT&T Fiber Installation

423

0

0

can't access my att email. DSL

i cant access my att email that i used when I had DSL. okay so ive recently ungrades from DSL to Uverse internet a few days ago and on the day I installed the internet I was given the option to use the same @email i had for dsl or get a new one. I went for the new email, but the thing is that every

Questions

 • AT&T Internet Security

290

1

0

0

DSL speeds

I currently pay for 50mbps package, but i rarely get over 4mbps download and 115kbs upload. this is p*ssing me off. Normally i’m never a disgruntled consumer, but when i pay $80 a month for internet, when i don’t even get the speeds of the 10mbps package i get angry. I’m sick of it. there’s no other

Questions

 • AT&T Internet Plans

157

0

0

0

2Wire DSL modem having issues

Hello, I am having trouble with a 2Wire DSL modem / gateway and am looking for anyone who has experience with them. I recently graduated from college and returned home to find out that my mother has been using DSL service, with no home phone line (and hence no filters). However, the modem has appare

Questions

 • AT&T Internet Equipment

711

2

0

0

Availability of ATT uverse or DSL unlimited plans

I was a client of att internet for ten years but when i moved to my new home uverse is not available. I was able to receive DSL but the 150 gig limit prevents me from ordering this service. This is frustrating as ATT is the only stable internet service available where i live. What i want to know is

Questions

 • AT&T Internet Installation

542

0

0

0

Dry Loop for phone line

I'm trying to port my phone number to Ooma.  Ooma, in their instrucitons, said I had to ask AT&T for a dry loop DSL.My question is: Does anyone know what a dry loop is?Is it required for a phone number transfer?

Questions

 • AT&T Internet Equipment

3K

4

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.