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Absolutely horrible in every way - DSL

AT&T DSL is by far the WORST in customer service. There is a huge language barrier, so trying to explain anything or ask any questions is extremely frustrating. The toll free number listed is for U-verse, so you have to be transferred every time you call and 90% of the time the person transferring y

Questions

 • AT&T Internet Account

1.1K

1

0

0

Internet Drops Multiple Times a Day

Hi, My DSL drops multiple times a day and I'm tired of it. Finding information to contact support is nearly impossible on your site so I'm on the forums complaining about it instead.  My drop lasts for about 60-90 seconds and then reconnects. I lose connectivity at least 3-4 times a day

Questions

 • AT&T Internet Equipment

62

12

0

DSL Frequently Down

My DSL has been dropping constantly over the last few months. We are on our 6th service outage since April. When I call in, I get asked to switch to U-Verse, even though I know there is no fiber line run to my house. Anything I can do to get my service back to reliable?

Questions

 • AT&T Internet Account

266

2

0

0

Has anyone else had their landline cut when getting new DSL service installed?

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the

Questions

 • AT&T Internet Installation

674

17

0

NVG510 help!! service light off

i have a 2701hg-b and recieved a NVG510 i followed all intstructions and all cables are correct but all the leds are on except the service led, i cannot connect the nvg510 pplease help ! any ideas?

Questions

 • AT&T Internet Equipment

1.2K

3

0

0

Intermittent Internet Outage throughout day - Solid Red, Flashes Green, Solid Green

I am having an intermittent internet outage issue. The symptom is that my internet will drop, and within a few minutes I am always reconnected. This generally occurs several times a day. My PC connects over ethernet directly to the back of the AT&T router/modem. When the outage occurs, on the BGW21

Questions

 • AT&T Internet Equipment

156

4

Losing Internet Connection Several Times An Hour

I am having my service drop out often.  I get a couple error messages when I run the troubleshooter one is "Windows could not automatically detect this network's proxy settings." but the most common one I get is "Windows can't communicate with the device or resource (primary DNS server)". 

Questions

 • AT&T Internet Installation

38

3

0

Unable to reset my DSL (not u-verse) password

I have DSL (not U-verse) and the page linked in the associated DSL support article (https://www.att.com/esupport/article.html#!/dsl-high-speed/KM1000664) has loaded up the attached error (I'm using an alternate internet connection to actually attempt to reset my DSL password, so I do have access to

Questions

 • AT&T Internet Account

249

1

0

0

New DSL Connection

Hi ;I am looking for a New DSL connection at my house. There is not high speed coax or fiber option available. Can you please help me with this request? I have do have an ATT phone line running to my house. I need a contact that can setup this request. I have called the ATT phone number and was red

Questions

 • AT&T Internet Installation

23

2

0

AT&T Legacy DSL Price and Customer Service Review

Here is an honest review of a couple of experiences I have had with AT&T over the phone regarding some questioning I have done about their legacy DSL Internet service.As you may know, traditional DSL is not the fastest internet around but it may suffice for those of you who only want internet for ve

Questions

 • AT&T Internet Plans

228

1

0

0

Keeping my sbcglobal.net

Can I still keep my E-Mail sbcglobal.net if I cancel my DSL internet. It goes down a lot and my heart monitor is linked to my DSL Internet.

Questions

 • AT&T Internet Email & Security

15

3

0

Request Fiber Internet

To whom it may concern:Multiple streets such as Bodin Rd, Claude Viator Rd, Valery Rd and many more in this area of New Iberia, LA are requesting AT&T to run fiber or update lines to the area to allow people to have access to more stable internet and requesting the requirement to be able to have new

Questions

 • AT&T Fiber Ordering

61

1

0

ATT In Home Switch issue with Smart Circle D2D rep

So as I had my Directv installed an in home expert from ATT showed up at my house and offered a deal to switch my wireless to ATT from T-Mobile. They offered a 'stacked' promotion, $250 gift cards for each mobile number ported over, and gift card up to $700 if you traded in your device to ATT and pa

Questions

 • Wireless Account

292

4

Broadband Fails Every 20-30 Minutes

Hello, I recently moved into my apartment and had ATT internet installed. The service works fine, good speed etc. but about every 20-30 minutes the internet drops out. This is not a wifi connectivity issue. The Broadband light blinks green for about 1 minute and then is fine. This loss of broadban

Questions

 • AT&T Internet Installation

19

1

0

Gateway Help

I have AT&T DSL Internet 18 (only AT&T service available in my area unfortunately) and the provided gateway. I can't get good signal in my home as it was built in the 30s with plaster walls.  I'm a heavy internet user along with my other 3 family members.  I purchased the Orbi AX6

Questions

 • AT&T Internet Equipment

41

5

0

HELP! Home Telephone - No Dial Tone - Have Dial Tone at Outside NID - What else can I do?

I have POTS (Plain Old Telephone Service) home telephone and DSL internet. (I do not have any U-verse services.  Not available in my area yet.) For several weeks, there was some static on my phone line and then a few days ago, I lost home phone service altogether.  I have no dial tone on

Questions

 • AT&T Internet Equipment

4.3K

3

0

0

NETGEAR 7550 DSL modem from AT&T shows solid red service light

I've been using the Netgreat 7550 DSL modem/router sold by AT&T for a few months. As I added more devices (Kindles, phones, tablets) to the network, I've noticed that devices have consistently had trouble connecting, so I purchased a new wireless router Netgear R6100. My plan is to use the modem fun

Questions

 • AT&T Internet Equipment

2.6K

1

0

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

423

1

0

Dry Loop for phone line

I'm trying to port my phone number to Ooma.  Ooma, in their instrucitons, said I had to ask AT&T for a dry loop DSL.My question is: Does anyone know what a dry loop is?Is it required for a phone number transfer?

Questions

 • AT&T Internet Equipment

2.7K

4

0

0

What is physically needed to connect new Uverse service to my home?

I have DSL (6megs) on a dedicated phone like and want to upgrade to 75M Uverse. Is the new service going to also use those phone wires and connect up the same way to a new box that has wifi and Ethernet? I am trying to find out if new wires will have to be run and what type?  Thanks.

Questions

 • AT&T Internet Installation

361

4

0

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