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When is Fiber coming to Kentwood, MI?

Keep getting the run around. Fiber is available NW Grand Rapids.  But not in Kentwood MI? Only availability is "Internet 100" which is rebadged AT&T DSL with connection still thru a phone outlet (ethernet). Thanks.

Questions

 • AT&T Fiber Ordering

116

6

0

At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

 • AT&T Fiber Ordering

45

2

0

Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

 • AT&T Fiber Installation

69

1

0

Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got

Questions

 • AT&T Internet Plans

32

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

50

4

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

 • AT&T Fiber Installation

117

1

0

Cancelled DSL internet and phone Account, still getting billed

Does a know how to solve and STOP the auto generated bills from old DSL and Landline accounts? Cancelled at the end of March 2022 , bills are still generating. Have spoken with the landline / dsl department twice and account is adjusted to 0$ balance. The two reps have done extensive notes on my a

Questions

 • AT&T Internet Account

104

14

0

Internet Drops Multiple Times a Day

Hi, My DSL drops multiple times a day and I'm tired of it. Finding information to contact support is nearly impossible on your site so I'm on the forums complaining about it instead.  My drop lasts for about 60-90 seconds and then reconnects. I lose connectivity at least 3-4 times a day

Questions

 • AT&T Internet Equipment

125

12

0

Phone line available but no DSL?????

Recently bought a house in somewhat of a rural area, but not even 5 miles from town and I am being told that I do not even have DSL available! ATT says they can provide me home phone service, but not DSL. How is this even possible?  Uverse is out of the question, but i thought DSL was available to j

Questions

 • AT&T Internet Account

4K

3

0

I need to have At&t internet only at two locations. I currently have it at one location, how can I set up another address?

I have internet only at one address, but I need to start service at another address as well. How can I do this?First address has fiber, the other address fiber is unavailable.

Questions

 • AT&T Internet Account

1.1K

3

0

Current AT&T Fiber Customer, moving to a new address that only has copper.

To start this off, I'm in an unfortunate bind when it comes to my internet access. I currently live in a house with fiber access, and the new place I'm moving to shows fiber access available according to the FCC broadband map, however when I go to search my address on the AT&T website, it shows

Questions

 • AT&T Fiber Account

58

2

0

I had DSL less than 24 hours ago and now they are saying its unavailable.

So I live in a rural area about 2-3 miles from the town and I was online doing school work, socializing, etc, then the internet light shut off (Which happens time to time (for me at least) ). I called support and gave them my home phone number. They come back with "DSL is unavailable in your area."

Questions

 • AT&T Internet Plans

207

1

0

0

Internet 1000

I was told that my internet bill would never change it would stay 59.99 if i went with internet 1000. When I got the order review  it read Internet 1000 DSL migration $20 off/12 months internet w/bundle. Why did this change

Questions

 • AT&T Internet Plans

79

1

0

AT&T Order Gone WRONG

I ordered DSL service from AT&T online. AT&T sent me a confirmation letter along with two letters in the mail confirming my service activation date, account number and details about my new internet service. When I got the router I waited till the activation date which was August 19th to plug the rou

Questions

 • AT&T Internet Account

275

1

0

0

Keeping my sbcglobal.net

Can I still keep my E-Mail sbcglobal.net if I cancel my DSL internet. It goes down a lot and my heart monitor is linked to my DSL Internet.

Questions

 • AT&T Internet Security

20

3

0

Email Access From PC Email Client After Terminationg AT&T DSL Internet Service

I currently have a AT&T DSL internet service account and using an email address "[email scrubbed]" but will be terminating service.  I use a Windows PC bases email client and have 10 years of emails on this account. The PC based email client is configured to send and receive email to the AT&T email

Questions

 • AT&T Internet Account

25

1

0

can't access my att email. DSL

i cant access my att email that i used when I had DSL. okay so ive recently ungrades from DSL to Uverse internet a few days ago and on the day I installed the internet I was given the option to use the same @email i had for dsl or get a new one. I went for the new email, but the thing is that every

Questions

 • AT&T Internet Security

288

1

0

0

Lowering my speed?

After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was

Questions

 • AT&T Internet Account

2.1K

7

0

0

Wired connection drops constantly.

So, for maybe 2-3 months now, I've been noticing an intermittent disconnect. It's most obvious when playing a game, as it will require relogging in, but it also happens when loading websites. I will get a DNS error, but upon refresh it will generally load fine. I've had the same issue in multiple ga

Questions

 • AT&T Fiber Equipment

47

0

0

In a Hot Spot Panic

I never sign up for 2 year anything, ever, and recently I signed up for the 2 year contract hot spot. I am now concerned that the data usage is going to be accumulationg even if I am not using the computer.  I need an answer ASAP because I am waiting to hear back before I activate the hot spot I got

Questions

 • Other Phones & Devices

273

3

0

0

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