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ATT U-verse Internet is Intermittent with drops every 5-20 minutes

For the last three weeks we have had internet dropping out every 5-20 minutes (duration can be 5-10 minutes). I have made 4 calls to support and had two on-site visits from technicians. I will have to switch providers if this isn't corrected. Diagnostic message is Other background in

Questions

47

1

DSL Modem keeps resetting.

My DSL Modem resets when:1. Devices connect to the wifi (And no devices be on the wifi)2. When I browse the internet (With only one device on the internet)3. When multiple devices are on the wifi it just goes out constanly.4. When playing on my console it disconnects when only the console is connect

Questions

1.6K

5

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DSL Service is Flapping

I've had the AT&T DSL service (25Mb/s tier) for several years. It's been rock solid.  My significant other and I both work from home and have never been in danger of hitting the hard limits.  We previously had cable that promised some pretty substantial throughput (upwards of 10Gb/s)

Questions

344

43

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linkage between pac bell.net email and DSL

I have not been able to access my pac bell email account. I have reset my password multiple times. When I attempt to access my email via the web I get the following message Not Found on Accelerator Description: Your request on the specified host was not found. Check the location and try again.

Questions

142

12

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Internet Outage

No internet service

Questions

78

6

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Why did AT&T report me to the Credit Bureau for equipment I returned months before?

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

Questions

486

2

0

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Upstream Max Attainable Rate is 0

I have no issues that I know of when it comes to streaming, multiple devices, TVs running on wifi with no noticeable delays. I work on Teams with colleagues in the US, Canada, UK and Australia.  On conference calls, I have intermittent dropped service and glitchy video on the receiver's end.&n

Questions

110

8

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Outlook Intermittent Not Receiving Emails Connection - ATT Modem Firewall?

Issue: Outlook 365 can send emails but will give the "unable to connect to the server" error when trying to receive new messages. Fairly often, sometimes daily. Somedays I can receive email just fine. Then close Outlook, re open and it will not receive. Then an hour or two later it works.It can also

Questions

26

3

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AT&T Fiber Outage lasting days?

I upgraded to Fiber on Monday.  Technician came out and everything was going fine.  When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect."  He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et

Questions

252

1

I would like (need) Internet, Please!

I've been trying to get Internet installed at my house for over a year now.  On a weekly basis, I chat with customer support and its the same answers: sign up for updates regarding Internet in your area (I've have not received any emails regarding any type of status), purchased an hotspot device a f

Questions

295

1

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Self installation listed at checkout, technician installation automatically added right after

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

Questions

1.9K

1

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

36

1

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Cannot login into ATT Email on Currently.com. ERROR: Not Found on Accelerator Description: Your request on the specified host was not found

I cannot access one of my AT&T email sub-account addresses on currently.com. Error Below: Not Found on Accelerator Description: Your request on the specified host was not found. Check the location and try again. This started on Jan 31, 2023.  My account started in the late 90's

Questions

68

0

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How to install wifi

I was told I get att internet at my apartment. I cannot find the broadband jack but my apartment does have this smart home set up, called Alloy. Any tips on how to get my wifi set up.

Questions

225

1

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DSL internet reach - parent/slave system compatiblity

Somewhat related to the question asked yesterday, 1/14/15........What are the recommended modems/slave systems compatible with AT&T that gives the farthest reach?The AT&T purchased modem we currently have doesn't split off the way we need it to (the modem/"box" is pretty far away from the houses con

Questions

360

2

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Expected DSL rate for 100/20 service with two bonded pairs

Hi, just had a technician here because our DSL only shows ~ 82 MBit downstream even though it is the 100/20 service. The modem reports: DSL Status Line 1 Line 2 Line State Up Up Downstream Sync Rate (kbps) 38652 44090

Questions

752

9

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

75

2

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DSL failed to connect ( Message ID NAD-3305): broadband communication down

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

Questions

464

2

0

Closed

My AT&T data is being used by fraudsters

I canceled my AT&T DSL back in 2015. Last week, my AT&T data was used by fraudsters in an attempt to open a credit card. I know this because the email address they used was unique to my AT&T service (the email looks like att@<my personal domain>.com). Also last week, I started

Questions

1.2K

32

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NID wiring

We had a really garbage install and the wind fnally ripped the flopping cord out of the NID (the one that connects outside to both the inside wall panel and outside NID - not pictured). I need assistance putting the wires back in. It appears to have used blue and white on the top a

Questions

142

2

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