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Internet drops a few times every day

We have noticed FOREVER that our internet drops/reboots randomly a few times a day. With increased burden during quarantine due to school at home, working at home, etc., we increased internet from 12Mbs to 18Mbs. It is still happening...sometimes at 8 am with only two of us up and using internet...a

Questions

 • AT&T Internet Equipment

133

1

0

At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

 • AT&T Fiber Ordering

59

2

0

Closed

Cancel my service

I want to cancel my DSL and home phone service. I have been on the phone for over an hour trying to cancel my account. I have tried to cancel online, but there is only an option to cancel my home phone service. I have reached out on social media, but no reply. How do I cancel my account? I have al

Questions

 • AT&T Internet Account

51

1

0

NEED INTERNET SERVICE NOW!

I have an internet service account that I need moved to a new address.  The account is on the same street as my new address, which had the same service previously.  So I know that this new house is serviceable.  I just need AT&T to allow me to move the "grandfathered" DSL service that is 3 doors up

Questions

 • AT&T Internet Account

362

0

0

0

Connecting devices to wifi with PACE 5268AC

Cannot connect my devices to the PACE 5268AC. The "Smart Home Manager Tool" only wanted to tell me how to id the wifi name on the list on my devices (the desk top is online); however, the problem was, My wifi name is not listed on any of my devices (phone and Kindle). Eventually, it Smart Home Mana

Questions

 • AT&T Internet Equipment

69

3

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

63

4

Customer Service did not make the changes they promised, then hung up on me

I have been trying to cancel my DSL for most of the afternoon because they were not able to give me the price for the service they promised me last month when I called about being overcharged. Not only did they refuse to credit my account as they had promised previously, but I just spent 45 minutes

Questions

 • AT&T Internet Plans

358

1

0

0

DSL Router for VPN USE

I have no choice and have to use antiquated ATT DSL. I'm still using their Router/Modem and have two questions...  Is there a compatible modem/router that will work better and which one would I be able to configure to use a VPN?  It really stinks living where I do and can't get a faster c

Questions

 • AT&T Internet Equipment

25

1

0

My DSL service has not worked since 8/25/2022.

I reported the problem 8/29/2022 and received callback on 8/30/2022. After a lengthy search by the analyst, she found that there was an outage in the area. She called back a few days later to see if my service was working which it was not. After a few days of this checking, she asked that I call ano

Questions

 • AT&T Internet Plans

41

1

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

81

2

0

When is Fiber coming to Kentwood, MI?

Keep getting the run around. Fiber is available NW Grand Rapids.  But not in Kentwood MI? Only availability is "Internet 100" which is rebadged AT&T DSL with connection still thru a phone outlet (ethernet). Thanks.

Questions

 • AT&T Fiber Ordering

173

6

0

Only slow 6 Mbps available at my address in San Francisco (depressing)

I am looking to move soon primarily due to the slow internet speed...I live near downtown SF- one would think that means all is good right? Nope, wrong!I live in a building that is technically, according to zoning code and/or landlords preference, is classified as a "hotel" even though I have a one

Questions

 • AT&T Internet Features

320

0

0

0

Billing dispute on a DSL modem that I returned few months ago.

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

Questions

 • AT&T Internet Account

235

1

0

0

How do I setup my online account for a landline in Illinois (IL)?

I am unable to locate the website where I can create my online account for my landline in Illinois. It seems Illinois is one of the states not included in most of the standard instructions. Example, see this link where IL is clearly not included: https://www.att.com/support/article/local-long-distan

Questions

 • Landline Phone Troubleshooting

63

2

0

Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

 • AT&T Fiber Installation

83

1

0

I need to have At&t internet only at two locations. I currently have it at one location, how can I set up another address?

I have internet only at one address, but I need to start service at another address as well. How can I do this?First address has fiber, the other address fiber is unavailable.

Questions

 • AT&T Internet Account

1.2K

3

0

Broadband signal modulation

How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV.  AT&T said it was a bad Gateway modem.  Computer continued to use all my Bluetooth devises said the network was down.  Don't understand.

Questions

 • AT&T Fiber Equipment

75

6

0

How to add multiple routers to DSL for better coverage . i.e. 2 story home, weak signal downstairs, gateway upstairs

i have a ADSL2+ router with basic DSL service. i bought a netgear n600 and netgear n300 router at a flee market and want to add 1 or both to system ?  Is this possible, and if so can anyone help ? i have tried once and it took me about 6 hours just to get system back to where i started.  

Questions

 • AT&T Internet Installation

43

1

0

Closed

DSL Cancellation Problem

1/3/18 called and changed dsl to uverse—agent (Jason) at 800-288-2020 said I would see the $61.00 charge for another month and then it would fall off. Paid $61 on 1/30Paid $71 on 3/1Paid $61 on 3/29 Got a bill on 4/17 for another $61 due 4/28/18—chatted with agent online (Laura) who was NO help and

Questions

 • AT&T Internet Account

293

1

0

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

 • AT&T Fiber Installation

167

1

0

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