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Credit Request for Service outage

My DSL service was down from 20 March till 5 April due to a network issue. Where can I request a credit on my bill?

Questions

28

1

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Where is my tech support?

Not only is the tech support over the phone 100% crap and doesn't know anything it's talking about, my internet is still trash.I posted about it here, and I was told to get in touch through a private message conversation with one of the employees...who said he "passed on" the info to the dsl team an

Questions

428

3

0

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Charge for Repair/Replace defective ATT wifi router?

Called in yesterday bc even though there’s power, there are no lights on ATT DSL wifi router. They’re sending serviceman out in the morning at 8am. Today is Sunday and I can’t reach them (by phone or chat) to ask if there’s a charge. I would think since it’s THEIR equipment there would be no charge,

Questions

1.2K

2

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ATT U-verse Internet is Intermittent with drops every 5-20 minutes

For the last three weeks we have had internet dropping out every 5-20 minutes (duration can be 5-10 minutes). I have made 4 calls to support and had two on-site visits from technicians. I will have to switch providers if this isn't corrected. Diagnostic message is Other background in

Questions

47

1

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

36

1

0

Cannot login into ATT Email on Currently.com. ERROR: Not Found on Accelerator Description: Your request on the specified host was not found

I cannot access one of my AT&T email sub-account addresses on currently.com. Error Below: Not Found on Accelerator Description: Your request on the specified host was not found. Check the location and try again. This started on Jan 31, 2023.  My account started in the late 90's

Questions

68

0

0

DSL internet reach - parent/slave system compatiblity

Somewhat related to the question asked yesterday, 1/14/15........What are the recommended modems/slave systems compatible with AT&T that gives the farthest reach?The AT&T purchased modem we currently have doesn't split off the way we need it to (the modem/"box" is pretty far away from the houses con

Questions

360

2

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

75

2

0

Home router management

Can I access my home router management screen using the IPv6 address of the router? If so, can the same router management screen be access remotely using my normal credentials?

Questions

50

1

0

Dsl is terrible and slow

I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area

Questions

72

0

0

Email 1/2 gone

Left an email in drafts folder to finish next day. When I retrieved it, it was only 1/2 there.  Got message that read:  'Email cannot be saved to this folder', and in the lower right corner of my screen the word 'saving' seemed to be busy.  Other wierd things have been happening as w

Questions

71

1

0

NVG510 Motorola DSL Modem Router

How can I backup the configuration of my DSL Modem Router.

Questions

23

2

0

acp program

where do i confirm dsl on acp

Questions

42

1

0

ATT In Home Switch issue with Smart Circle D2D rep

So as I had my Directv installed an in home expert from ATT showed up at my house and offered a deal to switch my wireless to ATT from T-Mobile. They offered a 'stacked' promotion, $250 gift cards for each mobile number ported over, and gift card up to $700 if you traded in your device to ATT and pa

Questions

379

4

Finally switch to Uverse?

I've read quite a bit about discussions regarding DSL vs Uverse on this forum and in general online.  I've had AT&T DSL for over a decade and I've never had any problems with it.  I grew up on dial up in the country, which was tremendously slow, so dial up has always seemed like super speed to me.  

Questions

374

1

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DSL out for 30 days and extended more...

It's been 30 days without dsl internet.  I was told the service would be on by 1 pm yesterday, now it has been moved out to February 20th after talking to tech support.  This has been the fourth or fifth time this has been extended since  it started on midnight of January 16th.  

Questions

21

1

0

enable mac filter

router 4111N. I have located the appreciate mac address for the device is would like block.  I select mac filter select save and receive error message.  The device is in the blocked column for device I would like to block.  

Questions

73

3

0

linkage between pac bell.net email and DSL

I have not been able to access my pac bell email account. I have reset my password multiple times. When I attempt to access my email via the web I get the following message Not Found on Accelerator Description: Your request on the specified host was not found. Check the location and try again.

Questions

146

12

0

Why did AT&T report me to the Credit Bureau for equipment I returned months before?

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

Questions

487

2

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Closed

INTERNET NOT AVAILABLE BUT NEIGHBORS HAVE IT? (CONTINUED)

ON AUGUST 1, 2021, @SPOOM2 SAID, spoom2 31 minutes ago You're not worth the key strokes.  Twisted pair over coax? Reall

Questions

101

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0

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