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Switch from DSL to traditional landline

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a tra

Questions

 • AT&T Phone Installation

60

2

0

Charge for Repair/Replace defective ATT wifi router?

Called in yesterday bc even though there’s power, there are no lights on ATT DSL wifi router. They’re sending serviceman out in the morning at 8am. Today is Sunday and I can’t reach them (by phone or chat) to ask if there’s a charge. I would think since it’s THEIR equipment there would be no charge,

Questions

 • AT&T Internet Equipment

1.1K

2

0

0

Self installation listed at checkout, technician installation automatically added right after

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

Questions

 • AT&T Internet Installation

1.5K

1

internet usage

On my phone bill, there is a charge for "internet usage" on my bill. Is this for the usage over my monthly data amount?

Questions

 • AT&T Internet Account

52

6

0

Internet for the Rural!

Yes, we live in a rural area. No, we do not have U-verse. No, we do not have DSL. No, the "countywide" wireless broadband does not reach our area. Yes, we have neighbors on each side of us who are Windstream customers. Yes, they have DSL. No, Windstream will not give us service because we are AT&T c

Questions

 • AT&T Internet Account

965

3

0

0

DSL Modem keeps resetting.

My DSL Modem resets when:1. Devices connect to the wifi (And no devices be on the wifi)2. When I browse the internet (With only one device on the internet)3. When multiple devices are on the wifi it just goes out constanly.4. When playing on my console it disconnects when only the console is connect

Questions

 • AT&T Internet Equipment

1.6K

5

0

0

Billing credits for multiple service outages

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

Questions

 • AT&T Internet Account

28

1

550 5.2.1 ... blank mailhost - invalid address, relay=[209.85.166.172]

I got this and can't get email. I can send but I can't recieve. Whats up? I pay for DSL service which is frustrating enough now I can't use the email?

Questions

 • AT&T Internet Security

475

3

0

NO PHONE FOR 2 DAYS

I used the phone Friday evening and woke up Saturday with no phone service. I have not been able to get ANYONE on the phone to help fix this problem!!! When someone calls immediately disconnects. Not a busy signal just absolutely nothing!! I am 97 years old and it is crucial that the phone works. T

Questions

 • AT&T Phone Equipment

52

1

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

28

1

0

Internet Installation at New Address

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

Questions

 • AT&T Internet Installation

47

1

0

Returning a gateway device

Trying to return a device and cannot locate the return instructions. What return address can I use for this device and what should I include in the box? All I have is a bill for our corporate account. Help very much appreciated. Thank you. I've been on hold for over an hour.

Questions

 • AT&T Internet Equipment

38

1

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

55

2

0

Where is my tech support?

Not only is the tech support over the phone 100% crap and doesn't know anything it's talking about, my internet is still trash.I posted about it here, and I was told to get in touch through a private message conversation with one of the employees...who said he "passed on" the info to the dsl team an

Questions

 • AT&T Internet Equipment

418

3

0

0

Alternatives to BGW210-700 DSL

What does AT&T recommend for a 3rd party modem? I want to move away from the provided BGW210-700. This needs to be a DSL compatible modem.

Questions

 • AT&T Internet Equipment

370

1

0

I would like (need) Internet, Please!

I've been trying to get Internet installed at my house for over a year now.  On a weekly basis, I chat with customer support and its the same answers: sign up for updates regarding Internet in your area (I've have not received any emails regarding any type of status), purchased an hotspot device a f

Questions

 • AT&T Internet Account

290

1

0

0

enable mac filter

router 4111N. I have located the appreciate mac address for the device is would like block.  I select mac filter select save and receive error message.  The device is in the blocked column for device I would like to block.  

Questions

 • AT&T Internet Security

54

3

0

AT&T phone line available but not DSL service?

Im leasing out a warehouse space in a awkward industrial area in Glendale, CA.  Not a single ISP can supply "low cost" hardwired internet to my area.  My only options AFAIK are those really expensive T1 lines (1.5mbps), dish or 4g wireless.  Our 3 neighbors are either paying $600 for a T1 line just

Questions

 • AT&T Internet Features

2.6K

4

0

0

using remote desktop app between two local laptops connected to the router uses up data limit?

I have two local laptops connected to my router, one by ethernet cable, another by wifi. I have a remote desktop application installed on both: one is the server, and the other is client, so I can control the old laptop from my new laptop. I just started doing this in the middle of January, and the

Questions

 • AT&T Internet Equipment

113

1

0

Internet Connectivity Failure

Over the last 90 days one of my VDSL lines started to go down and the second one taking errors. AT&T dispatched 5 different techs. Every one required a one or two hour session with a tech support agent on the telephone explaining what the previous one had done. They kept little or no notes of the pr

Questions

 • AT&T Internet Installation

166

1

0

0

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