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pay to have better lines brought to our house

we live in what has to be a network rarity, the only network plan we can ever pay for (aside from satellite) is DSL, and that interferes with our work because we cant keep a stable zoom call. now you installed new lines to a house less than 1/4 of a mile down the road from us and they say they get 5

Questions

 • AT&T Internet Installation

21

1

0

AT&T phone line available but not DSL service?

Im leasing out a warehouse space in a awkward industrial area in Glendale, CA.  Not a single ISP can supply "low cost" hardwired internet to my area.  My only options AFAIK are those really expensive T1 lines (1.5mbps), dish or 4g wireless.  Our 3 neighbors are either paying $600 for a T1 line just

Questions

 • AT&T Internet Features

2.5K

4

0

0

Alternatives to BGW210-700 DSL

What does AT&T recommend for a 3rd party modem? I want to move away from the provided BGW210-700. This needs to be a DSL compatible modem.

Questions

 • AT&T Internet Equipment

150

1

0

DSL Service down for days

Could someone from the service group please reach out to me and/or check out the local DSLAM? I've been mostly without service the past few days, with the exception of a couple hours this morning. The land line still has a dial-tone, and my neighbors who also have ATT DSL still have their service.

Questions

 • AT&T Internet Equipment

20

3

0

Has anyone ever heard of a Cable Pair Stabilizer (CPS) Device?

I was speaking with last chance repair/advanced tech support, and the agent mentioned that her computer was showing a possible solution to my ongoing line issues to install a CPS device, it also said it wasn't available in my area. She admitted she had never heard of that before and had no idea wha

Questions

 • AT&T Internet Equipment

39

21

0

FEC Errors

I rebooted my router/gateway this morning, and I'm seeing a ton of FEC errors pop up. Here's the latest stats from the gateway:   FEC Errors Line 1 0 1791 1791 1791 1791 FEC Errors Line 2 528 186505 186505 186505 186505 CRC Errors Line

Questions

 • AT&T Internet Equipment

947

6

0

Do I need to return old router?

Just yesterday, an AT&T technician replaced our old AT&T router (Model 503 INV.) I have no instructions on if / how to return this old router back to AT&T. Can I just recycle it at my local electronic recycling center or do I need to send it back to AT&T. I have searched on the AT&T website for ans

Questions

 • AT&T Internet Equipment

897

2

0

DSL keeps going in and out also really bad ping when it is on

Address is 107 Garrison Vision Drive, Oakwood, IL 61858. We live next to people with coaxial cables and Comcast, but somehow this gated community is stuck with bad ATT dsl max speed 6mb (never gets close to that), but that's is besides the point. My point is that it is completely unreliable and neve

Questions

 • AT&T Internet Features

151

2

0

0

Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

 • AT&T Internet Equipment

18

1

0

Internet is VERY slow

Something is going on with your modem: when I reboot it, it works OK for ~ 1 hour, after that I see over 1 sec latency (the att.com website takes 5 minutes to load!!!). I cannot reboot the router every hour. PLEASE HELP! This is not QoS I subscribed to!

Questions

 • AT&T Internet Equipment

27

1

0

Internet Speeds

hello, Currrently my internet download speed is 15.32 mbps. Im needing it to be at least 50. How could I resolve this?

Questions

 • AT&T Internet Features

15

0

0

Ongoing Billing Issues with AT&T Since October 2019 - Existing Internet Customer Who Moved To Space Coast Florida, New Mobile Customer

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

Questions

 • Wireless Account

30

1

0

Connecting devices to wifi with PACE 5268AC

Cannot connect my devices to the PACE 5268AC. The "Smart Home Manager Tool" only wanted to tell me how to id the wifi name on the list on my devices (the desk top is online); however, the problem was, My wifi name is not listed on any of my devices (phone and Kindle). Eventually, it Smart Home Mana

Questions

 • AT&T Internet Equipment

22

3

0

More of the runaround and empty promises

I understand att internet does not service my area. Ive have had 4 different agents tell me that they can come and have a tech come and install the lines, bury them underground and install in my home. And apparently do it for free! But allllll of a sudden the answers want to change and I get placed

Questions

 • AT&T Internet Installation

73

0

0

0

frequent dropped service

I have been having a problem where frequently (3-5 times per day) my television and internet services will completely disconnect at random. It will reset itself and come back online within a couple of minutes, but it has become a frustration. I am wondering if there is anything that I can do with

Questions

 • AT&T Internet Equipment

35

2

0

How to receive credit for returned DSL Gateway?

We cancelled our ATT DSL service a few months ago.  I took the modem to the UPS Store.   They accepted it and gave me an "AT&T Equipment Return Recept", Return Reference# A2408P20190430122757.   I then started receiving many calls about returning the equipment.  I spoke with the agents, explained th

Questions

 • AT&T Internet Account

18

3

0

DSL broadband 2 line out, can't get tech support

My crappy DSL has one leg completely out but the automated troubleshooters don't pick it up. The speed shows right but it drops out all the time. When I try to contact tech support on the chat the automated support doesn't understand and the troubleshooters show there's no problem. I haven't called

Questions

 • AT&T Internet Equipment

19

0

0

How to add multiple routers to DSL for better coverage . i.e. 2 story home, weak signal downstairs, gateway upstairs

i have a ADSL2+ router with basic DSL service. i bought a netgear n600 and netgear n300 router at a flee market and want to add 1 or both to system ?  Is this possible, and if so can anyone help ? i have tried once and it took me about 6 hours just to get system back to where i started.  

Questions

 • AT&T Internet Installation

14

1

0

I cant reach some websites

I have internet connection but somehow when i try to reach some web sites (most of them are foreign country web sites), it doesnt open. I get warning of either 'Your account suspended call Att' or it says too many redirects. I cleared cookies and caches but i stil have same problem. More d

Questions

 • Network Coverage

18

1

0

Extremely poor customer services and installation. Gateway cannot connect to the network.

Internet stopped working about a week ago, which is rough because I need the internet to work from home. Something is wrong with gateway/broadband. Talked to customer services for repair and the person suggested that I upgrade instead for a cheaper price. I realized now that it's a trick to get me t

Questions

 • AT&T Internet Installation

19

1

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