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NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

Questions

 • AT&T Internet Equipment

76

6

0

Accepted Solution

Removing old equipment and cable attached to house

Hello. We've lived in our house 10 years and have never been an AT&T customer, however the previous owners apparently were as we have an old SBC box and what I assume is a DSL-related box (Arris) attached to the back of our house, as well as a line running from the house to an AT&T junction

Questions

 • AT&T Phone Equipment

1.1K

3

0

Official Solution

Need Immediate DSL or Landline Assistance?

Our forums group can only provide limited assistance regarding land-line and DSL accounts. For billing, missed appointment, or loss of service, please utilize our chat features list below:  For landline service (Home Phone) click here For DSL service, click here For Digital Home Phone service click

Questions

 • AT&T Internet Account

89.8K

82

0

Internet Connectivity Failure

Over the last 90 days one of my VDSL lines started to go down and the second one taking errors. AT&T dispatched 5 different techs. Every one required a one or two hour session with a tech support agent on the telephone explaining what the previous one had done. They kept little or no notes of the pr

Questions

 • AT&T Internet Installation

144

1

0

0

What are the products and pricing for dsl internet?

Could anyone provide the updated list of all products for dsl (eg. Internet 3, internet 6 etc) and its pricing?

Questions

 • AT&T Internet Plans

210

2

0

0

New AT&T wireless phone

I bought a new At&t wireless phone and plugged it into the phone jack. It doesn't work and I'm wondering if I have to buy a dsl connector in order for the phone to work.

Questions

 • AT&T Phone Installation

30

4

0

DSL internet reach - parent/slave system compatiblity

Somewhat related to the question asked yesterday, 1/14/15........What are the recommended modems/slave systems compatible with AT&T that gives the farthest reach?The AT&T purchased modem we currently have doesn't split off the way we need it to (the modem/"box" is pretty far away from the houses con

Questions

 • AT&T Internet Features

328

2

0

0

Internet Installation at New Address

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

Questions

 • AT&T Internet Installation

36

1

0

I would like (need) Internet, Please!

I've been trying to get Internet installed at my house for over a year now.  On a weekly basis, I chat with customer support and its the same answers: sign up for updates regarding Internet in your area (I've have not received any emails regarding any type of status), purchased an hotspot device a f

Questions

 • AT&T Internet Account

281

1

0

0

Why did AT&T report me to the Credit Bureau for equipment I returned months before?

I returned a AT&T modem/router to the UPS store and months later I see a derogatory hit to my credit score from AT&T. I called customer service and the representative tells me the report is because of equipment I had not returned. I told him that was not possible, as I had the UPS store return recei

Questions

 • AT&T Internet Equipment

393

2

0

0

Equipment Return

I'm unable to get out of a loop to nowhere to get a label for equipment return. There doesn't seem to be any such option available to choose, despite references to it all over the site which only go to FAQ page listing with no actual results for this problem.

Questions

 • AT&T Internet Equipment

17

1

0

Returning a gateway device

Trying to return a device and cannot locate the return instructions. What return address can I use for this device and what should I include in the box? All I have is a bill for our corporate account. Help very much appreciated. Thank you. I've been on hold for over an hour.

Questions

 • AT&T Internet Equipment

26

1

0

using remote desktop app between two local laptops connected to the router uses up data limit?

I have two local laptops connected to my router, one by ethernet cable, another by wifi. I have a remote desktop application installed on both: one is the server, and the other is client, so I can control the old laptop from my new laptop. I just started doing this in the middle of January, and the

Questions

 • AT&T Internet Equipment

94

1

0

Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

 • AT&T Internet Equipment

29

1

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

21

1

0

Billing credits for multiple service outages

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

Questions

 • AT&T Internet Account

20

1

Finally switch to Uverse?

I've read quite a bit about discussions regarding DSL vs Uverse on this forum and in general online.  I've had AT&T DSL for over a decade and I've never had any problems with it.  I grew up on dial up in the country, which was tremendously slow, so dial up has always seemed like super speed to me.  

Questions

 • AT&T Internet Plans

362

1

0

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

70

1

0

internet usage

On my phone bill, there is a charge for "internet usage" on my bill. Is this for the usage over my monthly data amount?

Questions

 • AT&T Internet Account

39

6

0

DSL Usage limit is 130GB

I know they state it is 150GB but AT&T consistently adds on 12%-15% of what actually comes though your modem. So the 130GB limit is misleading. I would love to go to uVerse and the 250GB limit but it is not available in my area and not for any forseeable future. 1) I think it is wrong to have a lowe

Questions

 • AT&T Internet Security

1.2K

3

0

0

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