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Faster service desperately needed at my location. Fiber connection across the street from my hosue.

Good morning I am reaching out to try to find someone to actively get faster Internet service at my home. I have worked on this myself for over two years with no luck. I am 100% confident there is a fiber wire buried across the street from my house and I am told that it has plenty of space to be abl

Questions

 • AT&T Fiber Installation

17

2

0

DSL speeds

I currently pay for 50mbps package, but i rarely get over 4mbps download and 115kbs upload. this is p*ssing me off. Normally i’m never a disgruntled consumer, but when i pay $80 a month for internet, when i don’t even get the speeds of the 10mbps package i get angry. I’m sick of it. there’s no other

Questions

 • AT&T Internet Plans

142

0

0

0

pay to have better lines brought to our house

we live in what has to be a network rarity, the only network plan we can ever pay for (aside from satellite) is DSL, and that interferes with our work because we cant keep a stable zoom call. now you installed new lines to a house less than 1/4 of a mile down the road from us and they say they get 5

Questions

 • AT&T Internet Installation

20

1

0

Where is my tech support?

Not only is the tech support over the phone 100% crap and doesn't know anything it's talking about, my internet is still trash.I posted about it here, and I was told to get in touch through a private message conversation with one of the employees...who said he "passed on" the info to the dsl team an

Questions

 • AT&T Internet Equipment

390

3

0

0

Want to cancel DSL NOW!

On 5/29 I spoke with Carlos in retention regarding repeat multiday outages of my DSL service and the bill going up $6. He apologized and made the following offer. He would credit me $42 and change for the service interruption and reinstate the expired credit. He stated it would take 24 hours for the

Questions

 • AT&T Internet Plans

56

1

0

PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

Questions

 • AT&T Internet Equipment

61

1

0

DSL Usage limit is 130GB

I know they state it is 150GB but AT&T consistently adds on 12%-15% of what actually comes though your modem. So the 130GB limit is misleading. I would love to go to uVerse and the 250GB limit but it is not available in my area and not for any forseeable future. 1) I think it is wrong to have a lowe

Questions

 • AT&T Internet Email & Security

1.2K

3

0

0

How do I configure the Netgear 7550 DSL modem pass through mode and use an external router?

I have a NetGear 7550 and I want to use a Google Nest WiFi mesh router. So I want to disable the router in the NetGear and have it pass the Public WAN IP address (and all WAN traffic) to the Google Nest WiFi router. What are the appropriate NetGear setting to do this?

Questions

 • AT&T Internet Equipment

29

3

0

Increase DSL Speed

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

Questions

 • AT&T Internet Plans

49

1

0

Landline Voip? Simple question

I have AT&T fiber, DirecTV, and a landline telephone, I have the BGW210 gateway.I understand now that I have voice over IP, however it is still called landline.My question is the following: I am receiving the following error:"WARNING: DSL Failed to Connect (Message ID: NAD-3304D)"How I am receiving

Questions

 • AT&T Phone Features

263

0

0

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Extremely slow DSL every time it rains.

We have a 3mbps AT&T DSL plan and for the past week and a half we have been getting anywhere from 0.2mbps to 1.1mbps every time it rains.  I've checked our line inside the home as well as the modem and router and can't find any issues there.  We've had this happen several times in the past and each

Questions

 • AT&T Internet Equipment

1.1K

2

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DSL Service down for days

Could someone from the service group please reach out to me and/or check out the local DSLAM? I've been mostly without service the past few days, with the exception of a couple hours this morning. The land line still has a dial-tone, and my neighbors who also have ATT DSL still have their service.

Questions

 • AT&T Internet Equipment

19

3

0

Trying to get higher speeds at new house

Hello, I am about to move into a house in a nearby town and we are having trouble getting adequate internet speeds. AT&T is the only provider that isn't satellite and unfortunately they can only get us on 12 megabits. My boyfriend and I do a lot of gaming so 12 isn't an option. Our line is a phone l

Questions

 • AT&T Internet Installation

48

0

0

2Wire DSL modem having issues

Hello, I am having trouble with a 2Wire DSL modem / gateway and am looking for anyone who has experience with them. I recently graduated from college and returned home to find out that my mother has been using DSL service, with no home phone line (and hence no filters). However, the modem has appare

Questions

 • AT&T Internet Equipment

670

2

0

0

What is the process to request AirGig 5G fixed wireless internet?

What is the process to request AirGig 5G fixed wireless internet? I live in a small community surrounded by neighborhoods with high speed internet. My small community only has access to copper services (ie 5mb DSL). I have confirmation that the infrastructure is live and running in my Central Off

Questions

 • AT&T Internet Installation

55

1

0

Att DSL Is Sad...

First, I would like to say Im very disappointed in the trash internet service Att calls Dsl. I would expect more from such a large company supporting a great number of customer's sending out only 6mbs dsl and most of the time it's not even 6mbs. I think they are only required to keep the dsl service

Questions

 • AT&T Internet Account

286

4

0

0

5mbps ONLY available in my area

I recently moved to an area where AT&T offers DSL home internet up to 5mbps/1mbps. Is there a performance group member on the forums that I could speak with about possibly upgrading my equipment to handle higher speeds? I am willing to pay whatever I need, but I need better than that. The latency is

Questions

 • AT&T Internet Plans

256

1

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

16

0

0

internet 100mb is very slow (getting about 8mb download oly)

When i got the internet installed before i left Comcast, att sales promised a dedicated guaranteed speeds of 100mb with the promise of installing fiber 1gig speeds at my house in 3 weeks. they even created a ticket to inquire about when the 1 gig will be installed and then the sale person told me th

Questions

 • AT&T Internet Features

114

2

0

Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

 • AT&T Fiber Installation

37

1

0

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