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Facilities Issue - Tech Confirmed That Isn't True

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

Questions

 • AT&T Fiber Installation

402

0

0

How do I configure the Netgear 7550 DSL modem pass through mode and use an external router?

I have a NetGear 7550 and I want to use a Google Nest WiFi mesh router. So I want to disable the router in the NetGear and have it pass the Public WAN IP address (and all WAN traffic) to the Google Nest WiFi router. What are the appropriate NetGear setting to do this?

Questions

 • AT&T Internet Equipment

161

3

0

AT&T Fixed Wireless Eligibility

I currently live at a house that can only get AT&T DSL (the most recent one, ADSL/VDSL, I believe). No other options exist; no other cable or DSL provider is available to us. Furthermore, AT&T has eliminated our 6Mbps plan, and if we change it, the only other option is a (very insufficient) 1.5Mbps

Questions

 • AT&T Internet Plans

1.2K

2

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Constant disconnects every few minutes, for 2 months now

I am also in a nightmare with Tracfone, so no phone and no way to contact ATT. 2 minutes on, 1 or 2 minutes disconnected, repeat endlessly for months.

Questions

 • AT&T Internet Account

68

3

0

What is physically needed to connect new Uverse service to my home?

I have DSL (6megs) on a dedicated phone like and want to upgrade to 75M Uverse. Is the new service going to also use those phone wires and connect up the same way to a new box that has wifi and Ethernet? I am trying to find out if new wires will have to be run and what type?  Thanks.

Questions

 • AT&T Internet Installation

954

4

0

Will I Loose My Email Address If I cancel ATT Land Line Services?

Hello. A number of years ago I had ATT DSL as my ISP. I was furnished with an email address @sbcglobal.net in conjunction with Yahoo! To this day I use this email address, although I am now using a different ISP. However, I am still a customer of ATT through my land line service. Now, because of

Questions

 • AT&T Internet Security

31

1

0

Non-existent customer service for DSL

Cannot contact anybody to replace broken DSL modem. Are they phasing it out and replacing it with something else? Why can't I get in touch with anybody on the phone about it?

Questions

 • AT&T Internet Account

23

1

0

does ATT not need new custmors?????

I would Like internet where I live. However they say that I can not have it in my area . But my neighbor has DSL but I am in a place where it is not available for ME. But on the web site when I put in my address it says it is available in my area. It does not say but we stop at your neighbors house.

Questions

 • AT&T Internet Installation

121

2

0

0

All I want is DSL. Full Ports? Bull malarky.

I've lived at this location for the past 5 years. Ever since then, we've called and called, and asked/inquired about getting DSL at our home. Each time, "DSL isn't available in that area yet" or "We don't service that area yet". As in NOBODY around there could get it. So it was never an option. In 2

Questions

 • AT&T Internet Account

292

1

0

0

What is the process to request AirGig 5G fixed wireless internet?

What is the process to request AirGig 5G fixed wireless internet? I live in a small community surrounded by neighborhoods with high speed internet. My small community only has access to copper services (ie 5mb DSL). I have confirmation that the infrastructure is live and running in my Central Off

Questions

 • AT&T Internet Installation

64

1

0

HELP!!!!.....Internet unstable and drops intermittently throughout the day

We have had problems with our service (when we have it) ever since our city had a major change in an intersection close-by and around the same time the hurricane on Sept 11th. So far, we've had 4 line techs (one of which came back a second time), line burying crew twice, a service tech, and a line t

Questions

 • AT&T Internet Account

407

0

0

0

I cancelled AT&T DSL Service in mid-January... STILL getting billed!

I cancelled my AT&T DSL Service in mid-January.  After multiple calls with AT&T, I am continuing to be billed for DSL service by AT&T.  They assure me this will stop on the next bill, but I just received my March bill, and the monthly charges continue. HELP!!!!  How do I get AT&T to respond?

Questions

 • AT&T Internet Account

239

2

0

0

New DSL router, Wi-Fi is spotty, packet loss on wired connection, can't get support

After having numerous problems with one side of our DSL, AT&T sent me a new router. Now Wi-Fi is spotty in my 1200 SF house and we've never had that problem before. I moved the router as much as I could with the length of the wires and it's the same. I also have frequent packet loss when playing gam

Questions

 • AT&T Internet Equipment

79

1

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

 • AT&T Internet Security

30

0

0

internet dropping connectino

I have been having problems with my connectivity for months. A couple of weeks ago, a tech brought me a NEW modem. He made sure everything was working. I have to restart my modem 3, 4, 5 times a day, and HOPE that MAYBE I'll stay connected long enough to send an email. Every time I talk to a tech, t

Questions

 • AT&T Internet Equipment

14

0

0

0

Can I get faster internet

I currently live in a rural area of Florida and my only internet option is ATT Uverse internet with a max 12Mbs download and 1Mbs upload.  Less than a mile up the street the offer the residents faster speeds and the option for Gigabit internet.  How can I get this at my location? Is there a charge t

Questions

 • AT&T Internet Installation

20

0

0

DSL Connectivity Issues--What will this do to home security system reliability?

If a DSL connection keeps dropping, does this mean a home security system using the DSL can't provide security communication during the times the connectivity is down, and is, therefore, useless? If there is a redialer, does the same issue still exist? Thank you. QP

Questions

 • AT&T Internet Security

361

1

0

0

Unable to reset my DSL (not u-verse) password

I have DSL (not U-verse) and the page linked in the associated DSL support article (https://www.att.com/esupport/article.html#!/dsl-high-speed/KM1000664) has loaded up the attached error (I'm using an alternate internet connection to actually attempt to reset my DSL password, so I do have access to

Questions

 • AT&T Internet Account

293

1

0

0

d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

Questions

 • AT&T Internet Plans

40

1

0

Confustion on Availability

We plan on building a home in the Hatton, AL, community on a property currently with an older home which will be torn down. Per the map at www.broadbandmap.gov, high speed internet is supposed to be available at the property and the property just west and adjacent to us has an active U-Verse Interne

Questions

 • AT&T Internet Account

539

5

0

0

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