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Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

210

2

0

0

Internet drops a few times every day

We have noticed FOREVER that our internet drops/reboots randomly a few times a day. With increased burden during quarantine due to school at home, working at home, etc., we increased internet from 12Mbs to 18Mbs. It is still happening...sometimes at 8 am with only two of us up and using internet...a

Questions

 • AT&T Internet Equipment

96

1

0

Keep att email after cancelling DSL

If I cancel my att services (except directv) can I keep my att email account? I do not have phone service. Just DSL and legacy directv(not bundled)

Questions

 • AT&T Internet Email & Security

306

1

0

0

bgw210 gateway

In response so am I not supposed to see my device gateways mac address in my computer at all ? I do understand that each interface has its own mac address what is confusing when I log in to my default gateway it only shows interfaces and mac address for wireless connections and not for wire Ethernet

Questions

 • AT&T Internet Equipment

63

1

0

Fiber Buildout Request near AT&T lines

Hello, I currently live outside of Deerfield WI, 53531, on the road of Saddle Ridge Road. I recently noticed your workers were laying down fiber-optic lines on Highway-BB a mile or two away from where I live. On my street there are 14 houses, and between my road and the area where you guys are layin

Questions

 • AT&T Fiber Installation

49

0

0

ATT Chat Techs LIED!!!

I was having issues with this craptastic BGW210-700 router and I went to the chat to get help. I spoke to three different techs through chat.  Ester, Harrison, and Marshal.  All three of them gave me different information and I was told i was going to get the latest router. Even Harrison

Questions

 • AT&T Internet Equipment

67

1

0

Charge for Repair/Replace defective ATT wifi router?

Called in yesterday bc even though there’s power, there are no lights on ATT DSL wifi router. They’re sending serviceman out in the morning at 8am. Today is Sunday and I can’t reach them (by phone or chat) to ask if there’s a charge. I would think since it’s THEIR equipment there would be no charge,

Questions

 • AT&T Internet Equipment

884

2

0

0

Switch from DSL to traditional landline

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a tra

Questions

 • AT&T Phone Installation

19

2

0

Periodic WiFi Internet Dropout

My wife and I both work at home and use Webex/Teams/Zoom throughout the day. In addition we use a Streaming TV service (YouTube TV) typically in the evenings.  I also have wifi calling turned on my cell phone. What I've noticed over the last month is that we get call drop outs.  We'll

Questions

 • AT&T Internet Equipment

52

3

0

5268AC modem install

I received a 5268AC modem to replace my 3801HGV modem. I have coax coming into my house and connecting to a splitter with VDSL/COMBINED/TVRF terminals. Coax runs from the COMBINED terminal to the 3801HGV. The 3801HGV modem has a Broadband Link Configuration setting for coax. The 5268AC modem only ha

Questions

 • AT&T Internet Equipment

103

8

0

d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

Questions

 • AT&T Internet Plans

17

1

0

Wifi not working

Just today i started getting an error 404 message on my phone and i cannot conect to the internet at all. However Im on my pc right now and it says im not connected but i can use google. My Xbox and ps4 cannot connect through the WiFi through Ethernet or wireless. On the Xbox it will give me an opti

Questions

 • AT&T Internet Account

699

4

0

Access to Bellsouth email if disconnect landline and DSL (still AT&T wireless customer)

Hi - we will be disconnecting our landline and DSL soon. Will we still have access to our bellsouth.net email accounts? (We will still be AT&T wireless customers) Thanks!

Questions

 • AT&T Internet Email & Security

24

2

0

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

 • AT&T Fiber Installation

167

6

How to check whether or not I can have both Comcast and AT&T internet at the same household simultaneously

How to check whether or not I can have both Comcast and AT&T internet at the same household simultaneously? I currently am on a Comcast internet plan which has outages intermittently and I'm trying to explore adding AT&T internet onto my household on top of my Comcast internet in order to ha

Questions

 • AT&T Internet Installation

1.2K

1

0

Facilities Issue - Tech Confirmed That Isn't True

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

Questions

 • AT&T Fiber Installation

293

0

0

ATT McAfee Package FREE to High Speed Clients

I am reaching out on this support forum because I have attempted to contact ATT directly to assist my Dad with his free ATT internet security that should be part of his internet UVerse package. He has download speed at 25Mbps and is entitled to this free of charge however his email address is bellso

Questions

 • AT&T Internet Email & Security

582

11

0

5268AC Green Date Cable

I am a new AT&T U-verse customer and have the 5268AC modem/router. My apartment only has one dsl/broadband outlet and I need a longer version of the green data cable included with the U-verse install kit. It has a phone cord end from the wall side and to plug in the to 5268AC modem itself. I nee

Questions

 • AT&T Internet Equipment

55

7

0

AT&T Order Gone WRONG

I ordered DSL service from AT&T online. AT&T sent me a confirmation letter along with two letters in the mail confirming my service activation date, account number and details about my new internet service. When I got the router I waited till the activation date which was August 19th to plug the rou

Questions

 • AT&T Internet Account

273

1

0

0

AT&T Facebook site

Why does AT&T even have a Facebook page? No one will respond to a message there period!!! I have tried for two weeks to get a response to a message. They responded to my first message weeks ago that they would look into my complaint. After that the company did not email, call, or attempt to contact

Questions

 • AT&T Internet Account

53

0

0

0

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