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My internet speed has been slow but is now slower

My internet speed has usually been 400kbps which is pretty crappy. But about 9 months ago it got even worse. it is now 150-200kbps. This (Edited per community guidelines). I'm wondering if there are any fixes to this aggravating problem. I am connected to my router with an ethernet cable.

Questions

 • AT&T Internet Plans

66

1

0

Internet 1000

I was told that my internet bill would never change it would stay 59.99 if i went with internet 1000. When I got the order review  it read Internet 1000 DSL migration $20 off/12 months internet w/bundle. Why did this change

Questions

 • AT&T Internet Plans

92

1

0

What is physically needed to connect new Uverse service to my home?

I have DSL (6megs) on a dedicated phone like and want to upgrade to 75M Uverse. Is the new service going to also use those phone wires and connect up the same way to a new box that has wifi and Ethernet? I am trying to find out if new wires will have to be run and what type?  Thanks.

Questions

 • AT&T Internet Installation

1.1K

4

0

Constant disconnects every few minutes, for 2 months now

I am also in a nightmare with Tracfone, so no phone and no way to contact ATT. 2 minutes on, 1 or 2 minutes disconnected, repeat endlessly for months.

Questions

 • AT&T Internet Account

99

3

0

$270 installation bill after being told it would be no charge!

I ordered DSL service. Install date was scheduled. Discovered after equipment arrived that I needed a new phone jack. Called to get a technician out to install (every time I call AT&T support I am on the phone for at least an hour). I asked support person how much the installation would be. She said

Questions

 • AT&T Internet Account

475

6

0

0

Passthrough options greyed out

I setup IP Passthrough a while ago and set my fixed Mac Address for IP Passthrough.I have a new firewall and need to update the MAC Address in the Arris NVG599 but it is greyed out and I can't change the MAC in the Firewall - - > IP Passthrough section, or anything in the IP Passthrough section e

Questions

 • AT&T Internet Equipment

483

0

0

Wired connection drops constantly.

So, for maybe 2-3 months now, I've been noticing an intermittent disconnect. It's most obvious when playing a game, as it will require relogging in, but it also happens when loading websites. I will get a DNS error, but upon refresh it will generally load fine. I've had the same issue in multiple ga

Questions

 • AT&T Fiber Equipment

79

0

0

Keeping my sbcglobal.net

Can I still keep my E-Mail sbcglobal.net if I cancel my DSL internet. It goes down a lot and my heart monitor is linked to my DSL Internet.

Questions

 • AT&T Internet Security

30

3

0

Can we keep using our family's [email scrubbed] email address's if I cancel my DSL internet service?

I will soon pay off the bill in full and then cancel monthly services for Landline Voice and DSL Services. What will happen to my family's  [email scrubbed] email accounts?  The at&t DSL Pro Internet with it's laughable 3.0 megabits down and 0.5 megabits up transfer speeds isn't worth the money, w

Questions

 • AT&T Internet Security

115

1

0

Gateway reboots itself at least once a day.

We have Uverse with a DSL modem/gateway. It's what AT&T calls fiber-to-copper - fiber to a box down the hill and copper phone lines the rest of the way.About once a day, the gateway spontaneously reboots itself. Often right in the middle of a phone call or Zoom meeting. We've gone through tech s

Questions

 • AT&T Internet Equipment

70

0

0

When will DSL customers get faster internet, if ever from AT&T?

For 3 years now I have been a customer of AT&T due to lack of providers in my area. I live about 1 mile outside of town and the fastest I get is 10mbps. Which translates to download speeds of 1.3 mb/s. I am also running t-mobile's home internet and it gets the same speed due to the poor signal.

Questions

 • AT&T Internet Installation

57

4

0

How to receive credit for returned DSL Gateway?

We cancelled our ATT DSL service a few months ago.  I took the modem to the UPS Store.   They accepted it and gave me an "AT&T Equipment Return Recept", Return Reference# A2408P20190430122757.   I then started receiving many calls about returning the equipment.  I spoke with the agents, explained th

Questions

 • AT&T Internet Account

37

3

0

5268AC Green Date Cable

I am a new AT&T U-verse customer and have the 5268AC modem/router. My apartment only has one dsl/broadband outlet and I need a longer version of the green data cable included with the U-verse install kit. It has a phone cord end from the wall side and to plug in the to 5268AC modem itself. I nee

Questions

 • AT&T Internet Equipment

440

7

0

All I want is DSL. Full Ports? Bull malarky.

I've lived at this location for the past 5 years. Ever since then, we've called and called, and asked/inquired about getting DSL at our home. Each time, "DSL isn't available in that area yet" or "We don't service that area yet". As in NOBODY around there could get it. So it was never an option. In 2

Questions

 • AT&T Internet Account

292

1

0

0

bellsouth.net email is locked

Unable to log in to Bellsouth.net email account. I try to change password and it takes me to a page for user ID and last name. Then it takes me to a page for security questions and it says my entries are wrong.  Please fix this so I can change my password and get into my email. 

Questions

 • AT&T Mail Login & Security

24

2

0

does ATT not need new custmors?????

I would Like internet where I live. However they say that I can not have it in my area . But my neighbor has DSL but I am in a place where it is not available for ME. But on the web site when I put in my address it says it is available in my area. It does not say but we stop at your neighbors house.

Questions

 • AT&T Internet Installation

126

2

0

0

I cancelled AT&T DSL Service in mid-January... STILL getting billed!

I cancelled my AT&T DSL Service in mid-January.  After multiple calls with AT&T, I am continuing to be billed for DSL service by AT&T.  They assure me this will stop on the next bill, but I just received my March bill, and the monthly charges continue. HELP!!!!  How do I get AT&T to respond?

Questions

 • AT&T Internet Account

243

2

0

0

bgw210 gateway

In response so am I not supposed to see my device gateways mac address in my computer at all ? I do understand that each interface has its own mac address what is confusing when I log in to my default gateway it only shows interfaces and mac address for wireless connections and not for wire Ethernet

Questions

 • AT&T Internet Equipment

83

1

0

What is the process to request AirGig 5G fixed wireless internet?

What is the process to request AirGig 5G fixed wireless internet? I live in a small community surrounded by neighborhoods with high speed internet. My small community only has access to copper services (ie 5mb DSL). I have confirmation that the infrastructure is live and running in my Central Off

Questions

 • AT&T Internet Installation

76

1

0

When does old DSL account drop dead?

I just switched to Internet 1000 (more like Internet 341.9) from an old DSL account. Does my old account drop dead automatically? Or do I need to call billing? And what number is the correct number so I do not have to wait in phone menu (Edited per community guidelines)?

Questions

 • AT&T Fiber Account

48

2

0

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