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DSL keeps going in and out also really bad ping when it is on

Address is 107 Garrison Vision Drive, Oakwood, IL 61858. We live next to people with coaxial cables and Comcast, but somehow this gated community is stuck with bad ATT dsl max speed 6mb (never gets close to that), but that's is besides the point. My point is that it is completely unreliable and neve

Questions

 • AT&T Internet Features

151

2

0

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Regular Service Disconnection

My internet regularly disconnects between 12pm-2pm almost everyday, and a few times randomly through the day as well. It's not my personal devices, or the amount of devices I have connected, which is regularly 2-3 devices. I have restarted my modem/gateway/router, and devices multiple times and trou

Questions

 • AT&T Internet Equipment

18

1

0

Internet is VERY slow

Something is going on with your modem: when I reboot it, it works OK for ~ 1 hour, after that I see over 1 sec latency (the att.com website takes 5 minutes to load!!!). I cannot reboot the router every hour. PLEASE HELP! This is not QoS I subscribed to!

Questions

 • AT&T Internet Equipment

27

1

0

Internet Speeds

hello, Currrently my internet download speed is 15.32 mbps. Im needing it to be at least 50. How could I resolve this?

Questions

 • AT&T Internet Features

15

0

0

Ongoing Billing Issues with AT&T Since October 2019 - Existing Internet Customer Who Moved To Space Coast Florida, New Mobile Customer

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

Questions

 • Wireless Account

30

1

0

Connecting devices to wifi with PACE 5268AC

Cannot connect my devices to the PACE 5268AC. The "Smart Home Manager Tool" only wanted to tell me how to id the wifi name on the list on my devices (the desk top is online); however, the problem was, My wifi name is not listed on any of my devices (phone and Kindle). Eventually, it Smart Home Mana

Questions

 • AT&T Internet Equipment

22

3

0

More of the runaround and empty promises

I understand att internet does not service my area. Ive have had 4 different agents tell me that they can come and have a tech come and install the lines, bury them underground and install in my home. And apparently do it for free! But allllll of a sudden the answers want to change and I get placed

Questions

 • AT&T Internet Installation

73

0

0

0

NVG510 help!! service light off

i have a 2701hg-b and recieved a NVG510 i followed all intstructions and all cables are correct but all the leds are on except the service led, i cannot connect the nvg510 pplease help ! any ideas?

Questions

 • AT&T Internet Equipment

1.2K

3

0

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frequent dropped service

I have been having a problem where frequently (3-5 times per day) my television and internet services will completely disconnect at random. It will reset itself and come back online within a couple of minutes, but it has become a frustration. I am wondering if there is anything that I can do with

Questions

 • AT&T Internet Equipment

35

2

0

AT&T Legacy DSL Price and Customer Service Review

Here is an honest review of a couple of experiences I have had with AT&T over the phone regarding some questioning I have done about their legacy DSL Internet service.As you may know, traditional DSL is not the fastest internet around but it may suffice for those of you who only want internet for ve

Questions

 • AT&T Internet Plans

226

1

0

0

How to receive credit for returned DSL Gateway?

We cancelled our ATT DSL service a few months ago.  I took the modem to the UPS Store.   They accepted it and gave me an "AT&T Equipment Return Recept", Return Reference# A2408P20190430122757.   I then started receiving many calls about returning the equipment.  I spoke with the agents, explained th

Questions

 • AT&T Internet Account

18

3

0

DSL broadband 2 line out, can't get tech support

My crappy DSL has one leg completely out but the automated troubleshooters don't pick it up. The speed shows right but it drops out all the time. When I try to contact tech support on the chat the automated support doesn't understand and the troubleshooters show there's no problem. I haven't called

Questions

 • AT&T Internet Equipment

19

0

0

How to add multiple routers to DSL for better coverage . i.e. 2 story home, weak signal downstairs, gateway upstairs

i have a ADSL2+ router with basic DSL service. i bought a netgear n600 and netgear n300 router at a flee market and want to add 1 or both to system ?  Is this possible, and if so can anyone help ? i have tried once and it took me about 6 hours just to get system back to where i started.  

Questions

 • AT&T Internet Installation

14

1

0

I cant reach some websites

I have internet connection but somehow when i try to reach some web sites (most of them are foreign country web sites), it doesnt open. I get warning of either 'Your account suspended call Att' or it says too many redirects. I cleared cookies and caches but i stil have same problem. More d

Questions

 • Network Coverage

18

1

0

Extremely poor customer services and installation. Gateway cannot connect to the network.

Internet stopped working about a week ago, which is rough because I need the internet to work from home. Something is wrong with gateway/broadband. Talked to customer services for repair and the person suggested that I upgrade instead for a cheaper price. I realized now that it's a trick to get me t

Questions

 • AT&T Internet Installation

19

1

Intermittent Internet Outage throughout day - Solid Red, Flashes Green, Solid Green

I am having an intermittent internet outage issue. The symptom is that my internet will drop, and within a few minutes I am always reconnected. This generally occurs several times a day. My PC connects over ethernet directly to the back of the AT&T router/modem. When the outage occurs, on the BGW21

Questions

 • AT&T Internet Equipment

155

4

Unable to reset my DSL (not u-verse) password

I have DSL (not U-verse) and the page linked in the associated DSL support article (https://www.att.com/esupport/article.html#!/dsl-high-speed/KM1000664) has loaded up the attached error (I'm using an alternate internet connection to actually attempt to reset my DSL password, so I do have access to

Questions

 • AT&T Internet Account

248

1

0

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

17

1

0

Billing dispute on a DSL modem that I returned few months ago.

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

Questions

 • AT&T Internet Account

216

1

0

0

New DSL Connection

Hi ;I am looking for a New DSL connection at my house. There is not high speed coax or fiber option available. Can you please help me with this request? I have do have an ATT phone line running to my house. I need a contact that can setup this request. I have called the ATT phone number and was red

Questions

 • AT&T Internet Installation

21

2

0

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