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Does AT&T Care about their Customers Anymore ( Long Term Customers)

Does AT&T care about their Customers anymore or how about a long term customer.   I  just spent 3 hours on the phone , spoke with 6 people and never received any customer resolution or full conversation  due to being on hold most of the time waiting to speak to a Customer Service Supervisor.  My ini

Questions

 • Wireless Account

369

2

0

0

Deplorable coverage! Paying way too much for this service.

Our family has been using AT&T for over 25 years but lately the service has been absolutely dismal. I work in a popular suburb of Buffalo (Williamsville) and continually lose service altogether (emergency calls only!). If and when i have data coverage, it's painfully slow and spotty. I routinely rel

Questions

 • Network Coverage

254

1

0

0

Home phone service is horrible.

I have had AT&T Uverse home phone service for a couple months now & it's horrible.  I'm now locked in for 2 years & am not going to be able to handle this. First problem is half of my calls never reach me.  My daughter & husband call frequently & end up calling my cell phone asking where I am.  I am

Questions

 • AT&T Phone Features

416

2

0

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chronic problems with UVerse voice

I am at wit's end regarding the chronic problems we are experiencing with our recently installed U Verse Voice and Internet in our home. We were solicited by an ATT employee via the phone to switch from our DSL service to U Verse. An attractive price was offered to us for one year. We had been payin

Questions

 • AT&T Phone Installation

709

1

0

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Samsung Galaxy S6 Active Dropping calls and glitching: has International calling

Hello all,We use a smartphone as our store's primary line's phone. We do business both domestically (US) and internationally. We have used multiple smartphones over time but have recently tried to connect 3 separate Samsung Galaxy S6 Actives to this line, to and have tried replacing the SIM card 3 t

Questions

 • Samsung

826

1

0

0

cisco 3g microcell dropping calls

I have a smasung galaxy s4 and have had drooped calls and failed text messages since I got the microcell about 2 months ago. at&t replaced the microcell and still no luck. It starts and connects fine but consistently, sporadically drops calls.  When I catch it, the 3g blinks green. AT&

Questions

 • AT&T Cell Booster

1.4K

13

0

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Intermittent uverse telephone and internet

Does anyone else continue to experience this multiple times a day? I have for almost three years now and ATT has never been able to fix it. They gave come out many times and it will be good for a few months. Then it will go back to dropping calls, very hard to hear on the other end. At the same time

Questions

 • AT&T Internet Features

263

4

0

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Very poor cell service in and around my house.

Hello, This has been an ongoing problem. We constantly drop calls in nearly every area of our house. There is zero signal anywhere in basement. Is there a way to remedy that?

Questions

 • Wireless Account

1.4K

8

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Did Not Receive Text Messages or Phone Calls For a Period of Time

At home late yesterday afternoon and into the night, I didn't receive text messages or phone calls between 4:30-10:00 EST.  I didn't know I was having a problem until my boyfriend came by around 10:00 all scared wondering if something was wrong.  He had been trying messages and calls during the down

Questions

 • Apple

310

1

0

0

No cell service Edwards AFB, CA

I am yet another service member stationed at Edwards AFB, CA who gets no service on the base and poor reception in the surrounding cities.  We have been AT&T customers for over 10 years, but after 6 months of dropped calls, no network, and no signal at the base and dropped calls and low signal in La

Questions

 • Network Coverage

420

5

0

Lied to about giving me unlimited data to cover strike

I have been an ATT customer for more than 8 years for cellular service. I recently moved to southern Wisconsin and wanted to get fiber 1000 and U-verse. They took more than a week to get me an appointment, and when they did, no one showed up. No one called and when I contacted, they kept telling me

Questions

 • Wireless Billing

284

2

0

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My cell service for Texts and Calls

My cellular service is the absolute worst it has ever been   Continuous missed and dropped calls, important ones too, zero service in my office and that has never been an issue, dropped calls while driving, I am ready to switch carriers.    Ridiculous.

Questions

 • Network Coverage

76

1

0

0

celluar or wifi

I have a new iPhone 7+ that locks on to a weak cell tower signal (1 bar) and not he the much stronger Wi-Fi signal in my home.  the phone is nearly useless in my house.  if it would stay on wifi calling it would work

Questions

 • Apple

199

1

0

0

NoVA cell service is TERRIBLE!

what has happened to service in Norther Virginia?  I used to have 5 bars at my house...now lucky to have 1.  Almost all areas within 5 miles of Springfield have little service and you can't make calls, calls drop CONSTANTLY...forget trying to conduct a business call...much less a personal one.  Have

Questions

 • Network Coverage

320

4

0

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AT&T internet and wireless service has degraded

My entire neighborhood is complaining that AT&T internet and wireless service has degraded and we are looking for better service options.We are in the far North West area of Stockton California (95219). All of the homes were built after 2003. There is a pending new development that will add over 200

Questions

 • Network Coverage

584

2

0

Constant wifi scanning

Samsung S7 8.0G930AUCU4CRE4After Oreo update phone constantly scans for wifi while connected to wifi. It drains my battery. I have tried everything. All settings are off cleared cache factory reset. Help!! Also poor service, 1 or 2 bars max. and drops calls constantly.

Questions

 • Samsung

326

0

0

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iPhone 7 Plus and ATT VERY Poor Quality Calls

I am on my 3rd iPhone 7 Plus (256G) this month, 2nd SIM and have tried 4 different phone cases.  I've installed by restoring my iCloud backup on the 2nd phone and the 3rd was advised to install manually, like a new phone, do not select restore from iCloud.  Very painful and time consuming... All 3 p

Questions

 • Apple

545

2

0

0

“No Service” in Austin Texas since Monday. When is AT&T going to resolve this matter?

Suddenly on Monday, myself and several neighbors, all AT&T customers, had “No Service.” We live in the 78704 area code. I called AT&T to report the issue (I had to travel 2 miles north of my residence to get service to make a call), and they said a fiber-optic cable was severed near Oltorf/IH 35 and

Questions

 • Network Coverage

457

0

0

0

GS10+ Connectivity Issues

I have recently upgraded my phone to a Galaxy S 9+. I have been having issues with it connecting and getting cell service around town. I essentially cannot make phone calls in my city unless I am on Wi-fi calling. The infuriating part is that I travel a good bit around the country and just cannot ge

Questions

 • Samsung

319

1

0

0

Samsung Galaxy S4 network connectivity issues

Hi, my wife and I both have Samsung Galaxy S4s running Android 4.4.2 Kitkat and for the last 2-3 months we've both been having the same issue with dropped cellular reception. This occurs frequently when the phones are changing between 4G and 4GLTE, however what doesn't make sense is that it would do

Questions

 • Samsung

895

4

0

0

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