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U-verse Internet and TV Down - Quick Fixes & Solutions from AT&T

If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:

Questions

 • Watching U-verse TV

24.7K

5

0

Accepted Solution

Official Solution

Poor Signal? Setup Wi-Fi Calling - A Solution From AT&T

MicroCell Alternative - Wi-Fi Calling   Dropped calls? Receiving your text messages late? This has happened to me and I hate it! There are a lot factors that come into play that can impact your mobility experience like a weak signal building design/ materials, ground minerals, even the a

Questions

 • Network Coverage

15.2K

9

Accepted Solution

Official Solution

Internet drop off?

Every time my HVAC kick on it causes me to lose internet connection. It re-establishes in 20 sec or so but its very annoying.  Is there anything that can be done? Filter?

Questions

 • AT&T Internet Equipment

543

0

0

0

Accepted Solution

Official Solution

Broken or Cracked Screen – Get It Fixed!

Broken or Cracked Screen – Get It Fixed! We have all been there, the dread after you have dropped your phone, “I hope the screen is not cracked!” If this is you and your screen was cracked, we have you covered! You may be able to get your cracked screen repaired instead of replacing your phone

Questions

 • Device Features

50.6K

5

0

HDMI Audio Dropout on Pace DVR

So, I've just had U-Verse installed, and as soon as the tech left, I noticed no audio.  Here's my configuration: Pace IPH8005 DVR - HDMI out to Monoprice HDMI switch (along with several other components) One optical audio out to Bose sound system.  ( Only have one optical audio available ) This conf

Questions

 • U-verse TV Equipment

1.7K

14

0

0

Sound Cutting Out on Some HD Channels

I have noticed with issues of the sound cutting in and out very rapidly on some HD channels.  I am positive it is not the connection to the reciever because merely changing to a different channel problem doesn't happen.  I have notied it today on the NFL Redzone channel and in the past on different

Questions

 • Watching U-verse TV

6.5K

9

0

0

iPhone 7 dropped calls / failed call

My iPhone 7 Plus keeps dropping calls. At first I noticed it when I passed a certain point in my house, literally a line in my house. I am fine on either side of the invisible line but walk through it and it is a vortex. But it's not just that one spot that I drop calls any more it is everywhere, in

Questions

 • Apple

4.6K

3

0

0

Unstable connection

For the last several months now, I've been having a problem where every 5-10 minutes, my connection would cut out for a second or two. When I'm using my browser, this manifests as lag spikes and, occasionally, Mibbit (IRC client) disconnecting. When I'm trying to use my Nintendo consoles (3DS/WiiU)?

Questions

 • AT&T Internet Security

357

3

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