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AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

 • U-verse TV Account

89K

20

0

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Official Solution

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U-verse Outage (Internet) -Things To Know

When is my internet service coming back up? Outages are never fun. They can be caused by a cut line, power outages, trees hitting a line, and more. AT&T will do its best to resolve these issues as fast as possible. These can be resolved in hours or days, sometimes longer depending on what has ha

Questions

 • AT&T Internet Equipment

110.6K

93

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Weird phone calls

This has been happening to me in the last 2 years. People are calling me asking why I called them.  Of course I didn't, but they are understandably sad.  Also I am getting calls from people leaving no vm and when I call them back or text them, they tell me the same thing.   Does anyo

Questions

 • Apple

1.4K

6

0

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Official Solution

U-verse Internet and TV Down - Quick Fixes & Solutions from AT&T

If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:

Questions

 • Watching U-verse TV

24.8K

5

0

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Official Solution

Device Not Connecting to the Internet? - AT&T Forums Fix

All device connecting but one? We have solutions!   If one device is not connecting to the internet but others are, we have some solutions for you. Sometimes it's as easy as 1,2,3: Clear cache and cookies Restart the device Restart the modem/router If that does not work, make su

Questions

 • AT&T Internet Equipment

12K

3

0

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Official Solution

AT&T Troubleshoot & Resolve - A Tool For All Service!

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

Questions

 • Network Coverage

19.2K

4

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Message ID: NAD-2302 Popping up Several Times per Day

Hello, For quite a while now I've been receiving the NAD-2302 error code when using the internet. I have rebooted the modem/router several times, to which it only reconnects for maybe up to an hour before i get the error again. We also have had our router/modem replaced because of this issue, leadin

Questions

 • AT&T Internet Equipment

801

2

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DSL Outage Since Dec 17th (> 2 weeks) Still Not Repaired

My internet suddenly turned off the morning of Dec 17th and it still is off due to an "outage." Every time I call, it's the same story, still working on it and add 2-3 days to the estimated repair date. I've called at least 6-8 times and am fairly confident ATT is trying to force DSL customers out o

Questions

 • AT&T Internet Account

186

2

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Partial Outage?

I am in Los Angeles. I woke up today and noticed many websites are not loading. Even some parts of AT&T's site fail to load. On the website downdetector many people in Southern California are reporting similar issues. Does anyone know what is happening? Or when this will be resolved?

Questions

 • AT&T Internet Account

1.6K

35

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Do Not Let Weather Slow You Down! - U-verse App

  Did you lose U-verse TV service because of an outage or storm? Are you missing out on a show? Do you need to check the weather?  You do not have to miss a thing using the U-verse Mobile App!   How To Download and Log Into The App Don't have the app? Check out the steps 

Questions

 • Watching U-verse TV

2.1K

1

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AT&T Down?

Me and my coworkers that have AT&T don't have any cell phone service. Those with Verizon and T-Mobile do. Did anyone else loose service? Do we know what's going on?  -Metro Detroit, MI

Questions

 • Network Coverage

116

1

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App and Website down

As of 7:00 pm EST website is down and app is hatefully slow.  

Questions

 • Apps & Programs

391

2

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I have had AT&T internet for six months - it broke today

When visiting various websites, I get a message that says “attlocal.net’s server DNS address could not be found” What does that mean and why isn’t my internet working and when will it be fixed? I rebooted router and whatever you call that horrible thing - oh yeah, the “residential gateway” and it is

Questions

 • AT&T Internet Installation

157

1

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How long to fix a cut conduit to feed fiber?

Just checking to see if anyone else has had this issue. I just moved into a newly built house and AT&T is the sole internet provider on my street. I had a technician at my house on August 3rd to install internet but he said he couldn't because the conduit to feed the fiber line to me house is clogge

Questions

 • AT&T Fiber Equipment

519

1

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U-verse Internet down every night at 11:30PM to 12:30AM...Then Back UP again around 7:00AM

I have had U-verse internet now for several years. Started with 1.5 MBPS plan and eventually was able to get 3MBPS and have now been on the 6MBPS for a few years. I have always bragged on my internet telling people "hey my internet may not be the speediest, but it NEVER goes down". I live in rural a

Questions

 • AT&T Internet Features

6.5K

11

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Has anyone experienced or experiencing an outage?

I've been a U-verse customer since 2014 and this is the first outage I've experienced. I'd like to know if it is normal not to notify customers of the outage and ask them to check their connection every two hours until the issue is resolved. Outages happen and I can respect that issues will arise wi

Questions

 • U-verse TV Account

780

10

0

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AT&T DSL Internet Slow Speed, Service Down, and Billing Assistance from AT&T

Online Assistance & Things to Know Is your DSL service acting up or running slow? Is your service is down or is the modem blinking red? In most instances, resetting your DSL modem can resolve most issues.   If a reset does not work, we have online tools for you:  Web Su

Questions

 • AT&T Internet Equipment

67.4K

24

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Internet stopped working after a few months with AT&T and now I have to pay.

I’ve been with AT&T for a few months now and everything has been alright so far. Starting a couple weeks ago my internet would randomly disconnect and connect back quickly. Today though it disconnected and never came back on. I did all the stuff I could do myself, and then called a support line. The

Questions

 • AT&T Fiber Equipment

288

1

0

0

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U-verse TV Down - Troubleshooting and Things To Know From AT&T

Welcome to the U-verse TV Troubleshooting Hub! Your One Stop Shop For Your U-verse TV Needs!    Below are some helpful articles to troubleshooting your U-verse TV service! If you need immediate assistance, we highly recommend using our Troubleshooting Resolve Tool which a

Questions

 • Watching U-verse TV

72.7K

2

0

0

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