Good morning,I use auto pay option but the day before my prepaid plan was to renew I changed to a different plan. I was charged the new amount ($40 for $50 plan) then I was also charged the rate for my old plan ($30 for the $35 plan). My question is:A) how can I get a refund on that $30 that was inc

Edit: Resolved through live chat 🙂

I changed my prepaid plan the day before it ran out, as recommended, and I was charged both for the new plan and the plan I had that month. Wondering how I can talk to someone to rectify this error.

wo days from my cycle to end, I noticed I was at 1977MB of my 2GB plan. I got called At&T to increase my plan to 4GB and back track it so that I would not inccur any overages. They charged me for that plan change ($5.53) and then also charged me for overage (1GB at 15.00). I called to complain and t

Has anyone else noticed a regular pattern of over-billing for text messages? I routinely purchase a text message package.  For, at least, the last six months (as much as I am able to get history for), I believe I have been regularly over-billed for use.  I, unquestionably, have been for the last fou

On AT&T Prepaid; purchase text message package. Have been suspicious of overcharging for texts. Before last re-up, cleared phone of all messages.Lo and behold! AT&T's records, in my account history, show a use of 25 more messages than actual.A quick look at the account history for this period reveal