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Major Fiber Issues

I moved my family to Houston (Spring) in January and work from home. We started off with Xfinity because it's what we had in Florida and it was fine.  After missing 4 days of work in the first month because of internet issues and multiple technician visits, we cancelled Xfinity and switched to

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U-Verse app is garbage!

Since the U-Verse app was introduced I have been unable to access it regularly. "Failed acquisition rights" "failed to access content" are very common error messages. The menu navigates all the way through network selection, on demand, series and even selecting the episode you want to watch. But whe

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Sound issues with Uverse TV

I have 2 tv's that have issues with sound. Both are using vip 2500 wireless STB's both connected with hdmi. Neither TV has any problems with anything other than Uverse. Tv #1 is a 2018 Vizio E55-f1.  The problem with this tv is often recordings will lose sound.  Sometimes it's when you first go to s

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Secure Family -nothing happens once I click "Show me how" when pairing

I added the parent app and signed up for the trial, sent the text to my son's phone. Opens up the Companion app, and verifies the phone. Then it says to pair and I click the button "Show Me How" and then nothing happens. ???????So now what? I uninstalled on both, and canceled the subscription and th

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Roadside assistance never works!

Called roadside assistance Friday 9-17-17 about my flat tire they said they were looking for someone and they would call me back. Never called me back but not a problem because we got it fix. Fast forward to today 9-19-17 my tire comes off ( obviously it's the tire shop fault) but I call roadside as

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I have $25 in my GoPhone account, got a $25 dollar card for my $45 dollar bill, and it won't work...

Why can't I add a 25 dollar gophone card to my account? I have a 45 dollar plan, but already had 25 in my account. Can I only purchase 45 dollar cards even if I have enough to pay for my bill with my 25 in my account and new 25 dollar card? This is bull if so, and I'm going to switch plans due to th

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