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I have two phones from that account, an iPhone 8 and an iPhone XS. I was able to unlock the iPhone 8 just fine using the device unlock portal at att.com/deviceunlock/. The iPhone XS results in a generic error: "Oops! Looks like we're having network difficulties. Try again later." Like many others ha
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Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.