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Received a refurbished phone as replacement & it doesn't work either

I am extremely frustrated!After one month of waiting, due to local representative never filing a complaint, while paying AT&T for a new phone along with its non-existent service, I received a refurbished replacement phone from AT&T which has also stopped working!I have now been paying a total of thr

Questions

 • Wireless Account

8.2K

3

0

0

Update Survey/Review for AT&T Technician Customer Service

I have been a long, loyal AT&T customer in for many years who has had several AT&T technicians come in to perform some service, but my most recent experience with technician Eddie (Eduardo Araiza) has unfortunately been very unpleasant. I actually had given him an excellent survey for him after his

Questions

 • AT&T Internet Equipment

338

2

0

0

Having to Buy Internet Service Due to Change to StingRay

Here is my situation. I have the U300 package with phone and TV but, no internet. The reason is that I have fiber to my house and AT& T can't touch that. The only reason I switch my TV service to AT&T was because of some of the services they offer that I couldn't get with my previous provider.  I am

Questions

 • Watching U-verse TV

783

9

0

0

Very deceptive and terrible customer service

I hope someone at AT&T reads this. I signed up for service via the internet on August 2nd. I signed up for U-Family TV and Internet 50. Attached are the screenshots shows the promotion online which was TV for $35 and internet for $40 for a total of $75 with $150 in rewards cards for signing up w

Questions

 • U-verse TV Account

358

3

0

0

Why I will no longer recommend AT&T to ANYONE,EVER!

(If anything is misspelled it is because I'am very upset).........I have been with AT&T for several years. In fact before it became AT&T it was cingular wireless and  I was with them. Although I've been under(paying) my sibling's contract for a good while(about 4 years before opening my own) I didn'

Questions

 • Wireless Account

563

4

0

0

AT&T Unified My Wireless Account To Someone Else's Services Without My Authorization.

I have been a Wireless customer with AT&T since 2007. Up until last week, I had not experienced any inconveniences accessing my account, adding lines, and much less upgrading up until last Friday, 11/9/18. I was looking to utilize AT&T's BOGO offer, to gift my son an Apple iPhone XR for his birthday

Questions

 • Online Account Access

186

0

0

0

Why can't AT&T Uverse tell its users a projected date for the return of CBS Cleveland Channel 19

As a Uverse user in Cleveland I have not had access   to Channel 19. I have communicated with AT&T in the chat room and have not gotten satisfactory answers. No date for resolution no suggestion for getting CBS Network or local programing. I have warned them that I will take steps to with providers

Questions

 • U-verse TV Account

284

3

0

0

AT&T will stick a late fee and a restoral fee, even if the billing error is their fault

I've set my service for deletion next month. Past couple of months since last year, AT&T posts incorrect charges on my account. I have had to call them every month to delete wrong charges. Each month I stay on phone for more than an hour. Today it topped nearly 2 hours. And if I don't call them to r

Questions

 • Wireless Account

600

1

0

0

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