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False International Roaming Charges

If I purchased a data plan on a cruise ship and used their WiFi to connect does anyone know how or why I would have roaming charges from AT&T?

Questions

 • Wireless Billing

5.6K

14

0

0

Accepted Solution

Official Solution

Closed

How To Contact Collections - Resource Information From AT&T

Learn how to contact our collections and more Thank you for visiting the AT&T Community Forums. We understand knowing who to contact is key to resolving your questions and concerns. Contact Our Team Directly! For collection-related inquires, contact our team at 1.800.947.5096.   N

Questions

 • Wireless Billing

47.5K

1

0

0

Accepted Solution

Official Solution

Unable to Find an Old Charge

I was an Att&t Uverse customer about 8 years ago and closed my account about 5 years ago. I have recently had a credit ping claiming I owe a collections agency $91 on behalf of Att&t Uverse. My account is considered inactive and I am unable to log in to check any past bills for whatever balance they

Questions

 • Watching U-verse TV

79

1

0

0

Accepted Solution

Official Solution

U-verse tv, internet and phone includes tv service?

Does U-verse TV, Internet and phone bundle include U-verse TV programming?

Questions

 • U-verse TV Account

494

1

0

0

Non-returned equipment charge erroneously applied

HelloI have received an erroneous charge for non-returned equipment.I have an "AT&T U-verse CPE return receipt" from the UPS store, with a reference number and tracking number.Regardless, the charge was forwarded to a debt collection agency because the equipment was never received by AT&T.I have cal

Questions

 • AT&T Internet Equipment

367

3

0

0

Internation Overage Charges Billed - Want to Dispute

HI, I went on a vacation to India, when we left the country we had switched off the data on the phone. But we had still got a message that we are using more data. Not sure how this happened as we had our phones with data turned off. We were asked to make an international call to AT&T USA, we tried c

Questions

 • Account Features

223

2

0

0

fix your billing records

how do i get at&t to fix their billing screw up. i paid a bill and i have the payment confirmation. i still have been unable to get anyone from at&t to fix the messed up billing record. i am paying a stupid amount on DSL when i could be paying less for a better service but i am unable to change serv

Questions

 • AT&T Phone Account

458

2

0

0

Terrible and Unethical Practices

I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

Questions

 • AT&T Internet Installation

385

2

0

0

Told I was getting bogo free phones, then later told I don’t qualify

I got bogo phones at the att store 5 months ago.  Now I’m being billed for both phones and told I didn’t qualify.  The guy at the store told me they were bogo free, I shouldn’t have to pay for both now.  I would have never bought them if they told me they weren’t bogo.

Questions

 • Wireless Billing

118

1

0

0

Dispute Charges on Account

I’ve been fighting for this problem since September. I’ve contacted ATT multiple times over the phone, in person and even online chat. I was always transferred to different departments and even spoke to multiple of supervisors. Each time someone says something different and goes back on their word,

Questions

 • Wireless Billing

127

3

0

0

Billing Dispute: Returned Equipment and still charged

I canceled my personal ATT account and returned the equipment per instructions I received in a chat (I have the transcript).  Then I received an email with the return instructions; so I did ATT chat again (this was 2 weeks after I had returned the equipment) and was told in that chat that ATT had a

Questions

 • AT&T Internet Account

338

1

0

0

Overcharged or wrongly billed by AT&T and would like to dispute? Try this.

I recently found out that I was charged by AT&T for over a year for a prepaid number that I had deactivated. After hours spent on the phone with customer service, the finance and disputes departments, each trying to dodge me to the other, I had my issue finally resolved by reporting it to the Federa

Questions

 • Wireless Billing

108

2

0

Hideous, gold, Refurbished iPad

I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty.  I signed a contract agreeing to pay full $569.99 ($100 more than a new 6th generation iPad) price of replacement, if I failed to return my iPad. I receive

Questions

 • Other Phones & Devices

793

22

0

0

New phone - extra charge

While ordering new phone - sales rep from ATT (web chat) told me my bill wouldn't change at all. Final bill remains same as of current bill for future as well except tax. So i went ahead and placed the order of new phone and paid 740$ appx on that day.  After receiving the phone, I again contacted t

Questions

 • Wireless Billing

2.8K

13

0

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Thank you, AT&T for helping me decide (update)

to switch carriers because none of the 8 people at AT&T with whom I spoke to about this https://forums.att.com/t5/Wireless-Account/AT-amp-T-NO-help-with-lost-smart-label-phone-return/m-p/5132666#M249098 issue helped resolve it. My thoughts? I didn't get above a 2nd tier manager by filing an "emergen

Questions

 • Wireless Account

125

4

0

Fraud Alert - Someone ordered an Iphone X

Hi, I received a note yesterday that an Iphone X was ordered on my account. I tried calling the fraud department but was on hold forever. I ever tried to chat. Today, the phone was delivered at an unknown address. can someone resolve this? I certainly DID NOT order the phone nor received anything. I

Questions

 • Online Account Access

2.1K

5

0

Upgrade - Charged For Returning Incorrect Phone

To whom it may concern, Necessary Information: I came over to ATT in March or April of 2016 and signed up for a new account on a phone installment plan for the iPhone 6.In September of 2016 I opted to upgrade to the iPhone 7 Plus after logging into my account and seeing that I could upgrade early. A

Questions

 • Wireless Billing

641

4

0

0

RE: ATT Billing Dispute

Hello,   I am tired of getting collection notices from collection agencies on behalf of ATT and requesting them to validate it.   Every time one collection agency closes the account ATT shuffles it to another and validation starts anew.   I have finally had enough and filed complaint with BBB specif

Questions

 • Wireless Billing

2.4K

5

0

0

Disputed Charge will NOT be taken care of!!!! HELP!

Let me start off by saying I have 10 lines with Att, and we've been with this company for several years. We've been out of contract for almost 2 years, and due to the tremendous problems I am having with this charge on my account, I am seriously considering changing providers.   The problem: In June

Questions

 • Wireless Billing

491

2

0

0

collection dispute help!!!

ATT placed a collection for a bill that was incorrect. Years ago, I switched from ATT to Spectrum. I kept getting a bill for it, even though no data was use (confirmed by the att agents I spoke with repeatedly). I paid the balance of what was due, and I was repeatedly told by a customer service agen

Questions

 • AT&T Internet Account

223

0

0

0

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