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Customer service rep lied to me about billing cost as a result of service change

I recently requested a temporary change from my current grandfathered plan to an unlimited plan for one month.  When I was told I would lose the grandfathered plan, I said I was not interested.  I was then told I could have the unlimited plan permanently for $10 per month additional for the TOTAL bi

Questions

 • Wireless Billing

1.5K

15

Web Sales and chat

When you are told something in the chat box when shopping on the AT&T site it is not necessarily the truth. Was told one thing in chat only to have a AT&T rep tell me that the information that i was given was not correct. That I could return the Phone under the buyers remorse clause. So now I take a

Questions

 • Apple

631

4

0

0

How do I get customer service to actually help me?

I signed up for my Digital Life security system in March 2016. Before I had it installed I called to make sure the account could be transferred from my name to my room mates before installation. I was told it could easily be done even after installation. That it would take 24-48 hours. That was Marc

Questions

 • Other

439

3

0

0

AT&T won't honor the quoted price for my service

Via chat I was quoted a price of $104.99 (plus taxes and fees) for AT&T Uverse TV, Phone and Internet as of 06/2018 through 06/2019.  I have had billing problems ever since.  While AT&T confirms they did quote that price (I have several AT&T chats to attest to this); they now say they cannot honor i

Questions

 • U-verse TV Account

1K

6

0

0

Need to talk to upper management to cancel an order - customer service transfers me to anyone else.

Yesterday I was excited to place an order for wireless service and went to online chat for help.The guy "Junior C" had me place 4 seperate orders for 4 lines so he could get a good commision check AND made sure to keep me online long enough for those orders to get to the shipping process. At the end

Questions

 • Wireless Account

578

1

0

0

Erroneous bill - horrible customer service

I need to file a complaint about how my issue was handled (or mishandled) and I still need my bill zeroed out. At the end of May 2018, my family and I called AT&T to set up internet at our new home in Texas following our move from Virginia.  The sales rep on the phone told us that AT&T did not provi

Questions

 • AT&T Internet Account

159

3

0

0

$730 Equipment Charges for Sub-Par Service

I was in an AT&T store the other day to add a child to my existing service.  However, the process was stopped after seeing a $730 open balance stemming from a previous U-verse account. Now, I was aware of this debt previously, however, didn’t know this would harm by wireless service options.   I was

Questions

 • U-verse TV Account

140

2

0

0

Have you been ripped off by a so called promotion? Or know how to resolve it.

Ha! Where to begin?? First I was told, we were signing up for a BOGO promotion. They somewhat honored it. However not the total price but the majority of it. Then they didn't honor the BOGO for the other set of phones we purchased. We were suppose to be getting a work discount. Nope! We were suppose

Questions

 • Wireless Account

190

2

0

at&t does not care at all

This company has completely lied to me and ripped me off!!! I have been on the phone with them since Thursday  9/13/2018 for now a total of 15 hours and 23 minutes to be exact and nothing has been done at all!!! They have disconnected my phones my children's phones who do not live near me...I have g

Questions

 • Wireless Account

172

3

0

0

Why is AT&T so dishonest?

I signed up for wireless internet through AT&T several months ago because the service is so bad around my apartment that I couldn't even use my phone at all. I recently took over the billing responsibility for my phone plan and they originally told me it would be $70/month for my phone on it's own a

Questions

 • Wireless Account

252

1

0

0

store salesman's lie, now what can I do?

4lines family plan, USA_CT 06111 Hi,when you find out the at&t salesman lies to you, what should you do?I was told from at&t store seller the new my family plan's total cost is $6 increase from my current monthly bill.my current bill => $230new bill gonna be => $236 with some new changes on my acct.

Questions

 • Wireless Billing

241

1

0

0

ADDING ADDITIONAL CHARGES TO MY BILL THAT ARE INCORRECT!

Why do you treat your clients so bad, we are people just like you! Cheat us, Lie to us, mislead us and than try to nickle and dime people for charges that are not correct, I have just never seen corruption in the public sector like this, it is truly disgusting!

Questions

 • AT&T Internet Account

222

0

0

0

Sales rep lied to us about return policy!

So I went to the AT&T store in Syracuse Ny, store number YS38 on the 11th of November. I needed two case for the Iphone 6 plus seeing they were the only place that had them. I grabbed the two pelican cases ($51 each) and went to the sales rep (Ralph D.). I explained to him that these case were gifts

Questions

 • Other Phones & Devices

417

1

0

0

AT&T Rep screwed me out of my grandfather home phone plan!

Called to have my grandfather $25 Uverse home phone 1000 mins unpublished never used enough to warrant unlimited, Rep started hitting me up with a promo home phone unlimited $25 for three months then $35.. I said no at least four times to this determined Rep, well you guessed it he changed it anyway

Questions

 • AT&T Phone Features

609

6

0

0

Dishonest and Inefficient Experience for a new customers

I started the process of switching from Comast to U-verse in earlier February.   When I made the call to AT&T to make the change the package was explained to me and I was promised a $350 gift card once I activated service. We booked the install the 1st time.  On the first day the installer arrived t

Questions

 • U-verse TV Equipment

270

1

0

0

AT&T customer service reps dishonest...

I am so fed up with AT&T. Long story short the new iphone was fixing to come out and I wanted to upgrade. So I called AT&T first to make sure I would not have to continue to pay for my phone, and a new phone if I upgraded, I told them the phone I wanted to get and they had my account pulled up. I wa

Questions

 • Wireless Billing

322

4

0

Absolutly Disgusted! NOT LEASING A PHONE!

My S4 broke last night and I need a new phone TODAY! Went to the AT&T store and was told the AT&T no longer does 2 year contracts in store and that I have to lease a new phone for $25 per month! That is $600 for 24 months. Where is my upgrade I asked. Told that I can only do it online and that if I

Questions

 • Wireless Billing

1.5K

13

0

0

How can I get customer service to actually help me? My credit is suffering

My saga with ATT began in August of 2016. I moved and tried to arrange to take my internet to my new location. It was all arranged and then I was told there was a $50 activation fee, for equipment I already had in an apartment that was internet ready. How could that be? Not sure but it was going to

Questions

 • AT&T Internet Equipment

905

4

0

0

Dishonest ATT Practices

I had been a long time ATT customer, but getting ready to dump them because of their dishonest business paractices. I called ATT in August to complain about poor service I was recieving. The representative offered me a 50 credit. However she did not mention or disclose that by accepting the $50 doll

Questions

 • Watching U-verse TV

336

2

0

0

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