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AT&T Robbed me of $172

Was charged $172 for an unreturned router that was never supposed to be returned. AT&T’s technician installed my old router at my new house but due to their negligence they charged me for the router as if it was never returned. Called over a week ago and was told the charge would be reversed but her

Questions

 • AT&T Internet Equipment

166

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Terrible and Unethical Practices

I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

Questions

 • AT&T Internet Installation

411

2

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Deception & Hidden Fees -- anyone else?

I recently joined ATT's internet plan and let's just say the first month has been a rocky start. Please read the following two scenarios and let me know if you have had a similar experience. Thanks for sharing. Incident #1 - The sales team: As any informed customer I started my search for a new ISP

Questions

 • AT&T Internet Installation

241

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Installation fiasco.....and then some

Trying yet another avenue.   I've spent many hours over the past weeks trying to get fiber installed CORRECTLY into my new house.  Here's the run down of what i've run into: Couldn't get verification of service at houseHad to escalate by calling back door numbers, finally got engineering to come out

Questions

 • AT&T Fiber Installation

854

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AT&T Non-returned device charge

Phone in question is on an Unlimited plus post-paid plan with 5 lines.After an AT&T NEXT every year upgrade, I made a mistake shipping my old phone back to AT&T and the device ended up arriving two days past the "return by date"Prior to the "return by date" I called AT&T CS on the day I was re-shipp

Questions

 • Wireless Billing

729

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