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Internet keeps disconnecting daily from ~1pm to 6-7pm EST for the past month

For the past month and a half, our internet service (Fiber 1Gb) keeps disconnecting regularly (anywhere between 2-14 times a day) between the times of 1pm and ~ 6-7 pm EST. (the rest of the time is solid as a rock). Modem is 5268AC, off the floor, connected directly to the wall, no routers/no change

Questions

 • AT&T Fiber Equipment

389

2

Internet drops when downloading games

Hi Everyone, Whenever i try to download a game onto my pc, the download speed will rise to up to 35-40 mbps, then steadily decline from there until my speeds reach 0 mbps, at which point my computer says i am connected to the network but there is no service (I am currently running windows 10 64-bit)

Questions

 • Network Coverage

248

0

0

0

U verse new modem 5268ac constant Disconnects

Att u verse 5268AC We have been having internet issues EVEN ETHERNET connected. It isn't the computer as this goes for all devices..  It can't seem to last 5 mins without it disconnecting  Not good for gaming or streaming  Run diagnostics on windows 7 and it just says The DNS server is not respondin

Questions

 • AT&T Fiber Installation

426

2

0

0

Refund for non-used days and Autopay

Hi,   I've Autopay and 60$ monthly payment. If I want to disconnected from AT&T in the middle of month - do I need to pay any fees or is it possible to refund $ for unused days till end of month? P.S. I don't have prepaid device, only SIM.

Questions

 • Wireless Billing

147

1

0

0

Intermittent WiFi

My laptop continually has the internet kicked out. It has Windows 10 and is set up to auto connect but does not. When you restart it connects, but once you leave and come back it is disconnected over and over. Occasionally the Genie, my phone and iPad loses the connection too. Please help..

Questions

 • AT&T Internet Plans

233

1

0

0

Wireless and Wired connection issues on the 50/50 fiber plan

I switched to ATT from comcast for one reason, the presumably reliable fiber connection. After about 5 months with this service I am just about ready to switch back.  I both work from home and am also a gamer, so rock solid wired and wireless connections are a must, and this is by far not the case. 

Questions

 • AT&T Fiber Equipment

260

1

0

0

Sporadic connection and high ping

Hello! I've been having a problem with my ATT U-verse internet, and I thought I'd ask here first.   I sporadically lose connection to World of Warcraft servers. When it happens my lag jumps through the roof (5-10 seconds) and I often get disconnected from the shard. This seems to onl

Questions

 • AT&T Internet Features

2K

6

0

0

My wifi will just randomly decide to not working.

My wifi has been dropping randomly, even with the lights green. This has happened with 1 person on the wifi (least) and 4 people on it (most). This has only been happening since January, so it's a relatively new issue. I can temporarily fix it by restarting the modem and the other device (don't know

Questions

 • AT&T Internet Equipment

370

3

0

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