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Need accessibility for deaf users

I've called AT&T quite a few times about this issue and everyone I talk to seems to think I'm either an id!ot or insane. My partner is deaf, and on more than one occasion, they have come home after thinking they turned off the alarm via the app (it doesn't always work) only to set off the alarm (and

Questions

 • Other

459

1

0

0

AC Fast Charging Stopped Working After AT&T Update Dec 11th

I had my Samsung Note 4 for about 2 months now and the AC Fast Charging worked great! 100% in a hour. But after a updated on Dec 11th from at&t might have caused this to stopped working. After the update I took out my phone from the charger in the morning then at night I tried charging it again but

Questions

 • Samsung

688

1

0

0

Disabled Veteran disappointed with ATT.

I called to verify service for my Canada trip was upgraded, and I was shocked to see over $300 of international charges, again(also happened on our honeymoon to Mexico). So, if ATT messes up once "we have your back as a valued customer", we mess up again, "there is nothing we can do&q

Questions

 • Wireless Account

280

2

0

0

ATT will not provide address to return equipment to disabled senior citizen who is home bound

ATT will not provide an address to return equipment.UPS has asked ATT for a 3 way call to help get a pick up at my door, ATT refused the 3 way call. I have no way to return the equipment other than by USPS and can not get an address.Need an address, USPS will pick up at disability mailbox at the doo

Questions

 • AT&T Internet Equipment

333

4

0

0

VERY URGENT - I NEED AN AT&T MANAGER OR EXPERT DEALING WITH ORDERS..................

I am sorry to bother you all, but I am deaf, #1.  I need a home security system.  Your system will not allow me to sign up online, giving me a reference code, telling me that you all need "more information", but your system doesn't tell me what you need.  I need someone to straighten my order around

Questions

 • Billing & Payments

323

2

0

0

AT&T Next Every Year Upgrade Eligibility Feature disabled

Hi, I am on AT&T Next Every year plan on my iphone x since last year . Now I have paid off 50% of the device charge and was eligible for Trade-in.( simply give back the current phone to atnt and get a Iphone XS). so I did a online order via Live Chat from atnt Mobile app. And accepted the terms and

Questions

 • Phone & Device Upgrades

319

0

0

0

WHY IS MY 5GHZ RADIO "DISABLED" ?

I recently had two ssid one with 2.4ghz and the other with 5ghz on the NVG599 but then the 5Ghz was disabled two days later.

Questions

 • AT&T Internet Features

1.3K

0

0

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IPhone disabled power button not work.

A friend of mine gave me a iPhone he didn' use anymore due to upgrade, the wrong password entered many times, now it says iPhone disabled connect to itunes, but when I try it doesnt work, and I don' know what Apple I'd he used.

Questions

 • Apple

173

1

0

0

Disabled Grandma needs cheaper U Verse Internet

Does anyone know how I can get a better price for U Verse internet? I'm on disability income and haven't enough money to go visit my grandchildren. We have to Skype to talk. At&t has always given me my U Verse for $16.00 a month. For the last 4 years I have been paying around $16.00-21.00 a month. W

Questions

 • U-verse TV Account

301

2

0

0

I am more than upset......what is this 'surprise' "CREDIT MANAGEMENT FEE" of $449.00?????????????

Hello, I need a member of upper management, a billing expert, or whatever AT&T would like to call it in your forums - possibly a forum expert?  But in my "Welcome to AT&T" email - I see they charged my Visa 449$ which was not explained up front - just simply charged....  And I want that refunded imm

Questions

 • AT&T Fiber Account

327

0

0

0

Home Phone Cannot call 911

When does AT&T Uverse plan to correct the issue of residents with land lines , who cannot make an emergency call via 911?

Questions

 • AT&T Phone Equipment

209

1

0

0

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