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My phone and tv are separate in your app

I have phone and tv. Your stupid app only shows the tv. I can't pay my phone bill, I can't find it. You people were supposed to (Edited per community guidelines)ing combine my phone and tv into one single bill/payment. Ive been asking for over 2 years but your customer service (Edited per community

Questions

 • AT&T Phone Account

37

2

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

90

1

0

Check status of fraud incident report

How do I check status if fraud incident report. Think it is totally ridiculous that employees and customers can't speak to a human and have to wait days to hear from them. 7 customer service and going into store and only fraud can unlock my account. I an about ready to tell ATT to stick it. Going on

Questions

 • Online Account Access

161

0

0

Overcharged and no help

I have been calling and no help on my bill overcharge and it only started since we been in this pandemic

Questions

 • Wireless Billing

33

1

0

False charges from ATT

I got 2 new phones from att when they had this bogo deal going on in March/2019. At first I really didn’t want to go to att but I allowed someone to convince me. When I went in to the store located in west palm beach, FL; I dealt with 3 reps trying to sell, set up the account, and one didn’t know wh

Questions

 • Wireless Billing

656

2

0

Experts are non existent!

Get people who actually have the guts to say that the service att provides is trash compared to Verizon, especially when it comes to gaming. Latency is all one needs to know about in order to expertly explain that what u bought/planning on buying is garbage.

Questions

 • AT&T Internet Plans

110

0

0

Can't login

wrong username and pass

Questions

 • HBO Max Login & Installation

53

1

0

It's only a $15 discount now: Unlimited Plus save on DIRECTV or DIRECTV NOW. Choice gets DTV Now.

https://www.att.com/plans/unlimited-data-plans.html You still get the HBO too.  Sign up here for the free HBO at http://att.com/unlimitedplus    

Questions

 • Wireless Billing

8.6K

12

0

0

When is fiber coming to my area? I was told it was coming by February 2021, and I haven’t even see a truck

I was told by like three or four techs that my area would be getting fiber, and that was two years ago. Every other street in my city is getting fiber, but not my street. Techs are always over at the box down the road looking at stuff, but they dang sure aren’t putting up fiber. What’s the holdup? I

Questions

 • AT&T Fiber Installation

84

8

0

Closed

Horrible customer service

I switched from Comcast to direct tv satellite. I signed up they made all these promises as in I could get nba league pass for a promotion price of $99 and split into monthly payments on my bill. I ended up getting charged the full $200 on my bill then told they couldn’t change it and I’d get a cred

Questions

 • U-verse TV Account

50

1

0

Overkill on Request for personal identifiers

Hi, I'm a DirectTV Stream customer. It works well for us, and we like the price.  Yesterday, I tried to add two additional streaming devices to our current account and was unable to do so unless I entered by DoB and full SSN into the online form, so they could do a credit check.  This is

Questions

 • Watching U-verse TV

77

3

Constant Red X and DVR Not Working

I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without

Questions

 • U-verse TV Equipment

71

1

0

New construction house prewire

Hello all! I am in the wiring phase of my new home build. I will be using directv cable and att fiber internet. I have a few questions of the locations of my devices. I have a bonus room with a cable management box in the closet. My plan is for them to run the fiber to that box. I need to place the

Questions

 • AT&T Fiber Installation

2.8K

4

0

0

Being charged for "free" HBO for life

I was told I would be getting HBO free for life, but now being charged $39.99. I keep having to call and get this charge removed, which takes hours. Why?

Questions

 • HBO Max Account & Billing

124

5

0

Moving A Router

How much does at&t charge for sending a technician over to my home so they can move my router to another room?

Questions

 • AT&T Internet Installation

70

1

0

Closed

False charge for ATT DirectTV

Hi, I might be in the wrong forum. I can't find a category for this. Experian shows an unpaid debt from ATT DirectTV, for around $700.  I confirmed with ATT themselves that I've never had DirectTV, but Radius Global Solutions records it as a debt. Experian disputed the claim for me, b

Questions

 • Watching U-verse TV

52

1

0

Bill processed but still showing pending???

I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?

Questions

 • Wireless Billing

154

0

0

AT&at U-verse

Receiver is showing red x on screen. Have tried soft & hard re-boots. Gear appears for a few minutes, then returns to red x.

Questions

 • U-verse TV Equipment

56

1

0

iOS macOS DirecTV app ONGOING playback issues Live and DVR

Since the start of my account I have been having issues with live and DVR playback on both iOS and macOS (Using 4 browsers).. I have contacted Technical support numerous times, was lied to numerous times that I was going to receive a call from a supervisor with information gathering and resolution o

Questions

 • 2017

35

0

0

0

Are HBO satellite channels on Directv included with AT&T Unlimited Elite plan

AT&T and DirecTV have been messing with me for about 8 months on this and had to refund 14 months worth of charging me for HBO. They still will not provide the satellite channels. I've spent a combined minimum of 11 hours on the phone with both companies.  It looks like they may have wi

Questions

 • Device Features

103

3

0

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