
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello, our client intends to develop in 3 different locations. I am needing separate letters for each location confirming data and internet availability. Can someone please assist?
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I have HBO with Direct TV, and when I go to download the app through DirectTV, since I am already paying specifically for HBO, it seems DirectTV does not have an HBO app - not HBO MAX, HBO NOW, or even HBO GO. I log onto Direct TV to try and figure out why this is, and I am brought to AT&T for some
Questions
•
Watching Max
Accepted Solution
Official Solution
I pressed the “Add” HBO Max button, but it does not seem to register. When I try to sign in on the HBO Max app with DirecTV, it does not work.
Questions
•
Max Account & Billing
Accepted Solution
Official Solution
i want to know how report about identity theft about at&t account?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
To Whom It May Concern: Hellooo. How are you fabulous techs over there in AT&T Cyber cubicles? Thank you in advance for answering my letter/question(s) in a timely manner. (The sooner you do, the sooner I have service again!!!! So, as I have had out of thi
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
How do I change my internet provider
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
We need to terminate both Internet and directv service. How do we do that?
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
The modem/router is not 100% anymore and as a result I'm losing internet connectivity. Comes and goes. My fear is that it will be replaced and, of course, I will be stuck with monthly payment for the fix. More like a monthly rental fee on the replacement. I don't want to have to
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Ebb program plan switch I enrolled in the 40 dollar a month plan and meant to do the 65 can I switch them now and not lose my ebb benefit
Questions
•
Plans & Features
Accepted Solution
Official Solution
Closed
I did not know this and now will be canceling my account at once. Just wanted to spread the word that Att owns the (Edited per community guidelines) machine of fake news. thank you
Questions
•
Community lounge
Accepted Solution
Official Solution
Service Down? Fix it Now With Our Online Tools Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working
Questions
•
Network Coverage
Accepted Solution
Official Solution
I got billed for HBO/MAX channels but I never asked for those stations. I guess there was a promo, we had it for a week, then didn't have it for a couple of days and then we had them again. Now I am getting billed for it when I never approved it! I called and he said I would have to pay for it b
Questions
•
Max Account & Billing
Accepted Solution
Official Solution
Closed
I received a very professional sounding call from AT&T Direct TV offering me half off of my Direct TV monthly bill. I returned the call to 866-787-0107 and again a very professional voice led me to an "agent" with an eastern accent who processed my request. Looking back on it, the professional v
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
The directv.net email service has been discontinued. For assistance in retrieving your email data, you may contact our advanced email support specialists by emailing: Attnetmail-support@att.com. Learn how to import your calendar entries into your att.net email, just follow the instruct
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Someone down the road has access my secured WiFi how do I kick them off and how did they gain access
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I moved and I cannot get ahold anybody to reconnect my internet service and direct tv
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he
Questions
•
Apple
Accepted Solution
Official Solution
Closed
I am trying to add a line to my cellular service, but I am unable to because apparently I have outstanding balances for DirecTv and uVerse. How can I go about settling these or setting up payments so I can add a line sooner rather than later.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Is anyone else being charged for DirecTV cellular data usage? This is the second time they’ve done this. Last month they charged me $30 for data overage - when I called to complain, they told me DirecTV is still data-free but changed my plan to increase my data. I’m filing a complaint w
Questions
•
Wireless Billing