Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (44)

Relevance
Why Direct TV and AT&T Lost 10 Billion in 30 days After Deplatfroming NewsMax and OAN

I want to express my displeasure with your decision to deplatform Newsmax TV. It was a terrible decision, and as a result, we will be cancelling our 5 phone cell phone coverage with you after 11 years. You go woke you go broke.

Questions

521

14

0

Directv Now and home phone

If I enroll in Directv Now, must I also ask ATT for a landline phone?  That is, I am currently using U-verse’s triple bundle which provides VOIP phone service.  Do I LOSE phone service with Directv Now, as I do not see any mention of a ‘bundled’ offering that included phone service?

Questions

165

1

0

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

33

0

0

FREE HBO Trouble

I just upgraded my wireless package that includes free HBO. But when the system checks my wireless number it shoots back that "We're Sorry, but your number isn't eligible".

Questions

36

1

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

38

0

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

64

1

0

uverse unlimited data

I have uverse 6mb only. its the only option i have in my area. I also have Direct now. How come I can.t have what I watch on Directv NOW not count towards my 1 terabyte. cap. I can't get att wireless since it is not reliable in my area. and I do not want satellite tv.

Questions

271

0

0

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

59

1

0

Closed

DIRECTV sweepstakes. Is it legit?

I just got an email announcing a DIRECTV sweepstakes. Is it legitimate or spam?

Questions

111

1

0

Closed

Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

Questions

37

5

0

DTV Stream + Internet Bundle Issues with credit

I signed up separately for Internet and DTV stream respectively. Upon signing up for DTV stream, i was given a bundle price of 129. Its been 3 mos now and i still do not see it. I called 6 times today 3 in the internet department and 3 in dtv. They do not have any clue of what I'm talking about

Questions

104

2

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

839

1

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

54

0

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

25

1

0

ATT Customer Retention Rep blatantly lied to me!

Hello, I recently made the switch from being a DirecTv satellite customer with ATT internet 25mbps to being a current DirectvNow subscriber. When I called customer retention on 1/9/19 to inform them that I was looking to cancel my satellite service to save money and potentially subscribe to DirecTvN

Questions

347

2

0

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

458

3

0

Sbcglobal email

I had Directv installed and my account has an att email address for it. I can no longer log into my sbcglobal email address because when I do, it directs me to log into the directv att email.  I don’t know how to fix this. I can’t log into my old email address from any computer now.  No

Questions

51

1

0

I need am Online internet access number

Provide me a internet number I can pay for monthly

Questions

26

1

ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

1.1K

16

0

0

FREE HBO now comes with Unlimited Plus + Choice!

While AT&T only charges $5 for HBO with DirecTV Now, I think it's $15 pretty much anywhere else. But it looks as if you don't even need to have a regular DirecTV subscription to get this. It seems pretty simple:   "AT&T Unlimited Plus customers will benefit from HBO included

Questions

17.9K

58

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.