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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

597

1

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

36

0

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

172

3

0

ATT Customer Retention Rep blatantly lied to me!

Hello, I recently made the switch from being a DirecTv satellite customer with ATT internet 25mbps to being a current DirectvNow subscriber. When I called customer retention on 1/9/19 to inform them that I was looking to cancel my satellite service to save money and potentially subscribe to DirecTvN

Questions

 • AT&T Internet Plans

330

2

0

0

Uverse Internet with Directv NOW and data caps.

I recently switched from Uverse tv to Directv Now. I planned on keeping Uverse internet in order to stream Directv Now. When I called ATT in order to drop Uverse tv I told the rep that I had Directv Now. The rep recommended that I upgrade my internet plan in order to have a better experience with Di

Questions

 • AT&T Internet Plans

8.3K

9

0

0

FREE HBO now comes with Unlimited Plus + Choice!

While AT&T only charges $5 for HBO with DirecTV Now, I think it's $15 pretty much anywhere else. But it looks as if you don't even need to have a regular DirecTV subscription to get this. It seems pretty simple:   "AT&T Unlimited Plus customers will benefit from HBO included

Questions

 • Account Features

17.8K

58

0

ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

 • Wireless Account

1.1K

16

0

0

AT&T is rate limiting AT&T Now to 1Mbps on Apple TV

I have AT&T business wireless internet service. Basically a mobile LTE/5GE hotspot with 50Mbps service and unlimited data.Sales guy told me it had to be sold to a business but I could use it for anything I wanted. I am hoping to offset the substantial cost by droping DirecTV and using Youtube TV or

Questions

 • AT&T Internet Features

204

4

0

$25 credit for DirecTV Now and wireless

No $25 Unlimited/Direct TV Now credit Options  

Questions

 • Wireless Billing

1.1K

7

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Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

 • AT&T Internet Account

148

10

0

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