Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (24)

Relevance
uverse unlimited data

I have uverse 6mb only. its the only option i have in my area. I also have Direct now. How come I can.t have what I watch on Directv NOW not count towards my 1 terabyte. cap. I can't get att wireless since it is not reliable in my area. and I do not want satellite tv.

Questions

 • AT&T Internet Plans

244

0

0

0

It's only a $15 discount now: Unlimited Plus save on DIRECTV or DIRECTV NOW. Choice gets DTV Now.

https://www.att.com/plans/unlimited-data-plans.html You still get the HBO too.  Sign up here for the free HBO at http://att.com/unlimitedplus    

Questions

 • Wireless Billing

8.4K

12

0

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

16

0

0

ATT Customer Retention Rep blatantly lied to me!

Hello, I recently made the switch from being a DirecTv satellite customer with ATT internet 25mbps to being a current DirectvNow subscriber. When I called customer retention on 1/9/19 to inform them that I was looking to cancel my satellite service to save money and potentially subscribe to DirecTvN

Questions

 • AT&T Internet Plans

315

2

0

0

Directv Now Episodes and parts of episodes missing

Is anyone else having problems with episodes of certain series missing? I've also had complete endings of an episode missing. You get interested and the video just ends with about 10 minutes left to the episode. Just wondering.

Questions

 • 2016

16

0

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

FREE HBO Trouble

I just upgraded my wireless package that includes free HBO. But when the system checks my wireless number it shoots back that "We're Sorry, but your number isn't eligible".

Questions

 • Account Features

18

1

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

420

1

0

uverse offers

Are there any uverse internet offers. In my area I can only get 6mb uverse. There are no cable companies near my street.I live on the outside city limits. I tried an att hotspot once but speed goes way down. I guess there is no Carrier aggregation for att. but my verizon is good but i don't have unl

Questions

 • AT&T Internet Plans

236

3

0

0

ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

 • Wireless Account

1K

16

0

0

At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

 • AT&T Fiber Equipment

16

1

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

29

0

0

Uverse Internet with Directv NOW and data caps.

I recently switched from Uverse tv to Directv Now. I planned on keeping Uverse internet in order to stream Directv Now. When I called ATT in order to drop Uverse tv I told the rep that I had Directv Now. The rep recommended that I upgrade my internet plan in order to have a better experience with Di

Questions

 • AT&T Internet Plans

8.3K

9

0

0

Sponsored Data and Directv now, misinformation on ATT site, and I lose all my data.

ATT sent text about sponsored data, so I signed up for Direct TV Now.  I have a prepaid account with ATT.  I looked online and even went to Direct TV Chat to confirm that using their service would not count against my monthly data limit.  I checked my data immediately before watching anything.  It w

Questions

 • Account & Usage

1.3K

12

0

0

Directv Now and home phone

If I enroll in Directv Now, must I also ask ATT for a landline phone?  That is, I am currently using U-verse’s triple bundle which provides VOIP phone service.  Do I LOSE phone service with Directv Now, as I do not see any mention of a ‘bundled’ offering that included phone service?

Questions

 • AT&T Phone Account

137

1

0

0

When will AT&T Watch TV Work?

I spent almost two hours over the course of 2 days working with AT&T Chat Reps to set up the Watch TV service.I was never asked which service I wanted; I don't see a way to make that choice on your website.I tried to access the website using Chrome on Friday - no guide, no way to watch TV AT ALL.I t

Questions

 • Streaming WatchTV

504

0

0

0

'Sponsored Data' with AT&T Now app, using my hotspot on a Roku failed. It Def counts against my 8gb, I ran out of data on 4 hours.

I burned up my gigs in 4 hours and no I have none.. also I bother the 12 month pre-pay

Questions

 • Plans & Features

47

2

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

19

3

0

$25 credit for DirecTV Now and wireless

No $25 Unlimited/Direct TV Now credit Options  

Questions

 • Wireless Billing

1.1K

7

0

0

FREE HBO now comes with Unlimited Plus + Choice!

While AT&T only charges $5 for HBO with DirecTV Now, I think it's $15 pretty much anywhere else. But it looks as if you don't even need to have a regular DirecTV subscription to get this. It seems pretty simple:   "AT&T Unlimited Plus customers will benefit from HBO included

Questions

 • Account Features

17.7K

58

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.