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Switched to Direct TV. AT&T cell already just wanted to add Internet

Aug 21, 2017 7:12 PMRe: Att home base and directv nowSo confused. Not a tech wiz, at all. Changed from Comcast TV/Internet to Direct TV only . Recently wanted all AT&T to simplify. Already an AT&T cell customer. Just wanted to add internet. No clear answers by customer svc. Now have Homebase, and Di

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Insurance claim, customer service, internet, direct tv

My iPad fell and was broken.  The glass shattered and the iPad actually bent. It was in a protective shatter proof case.  I went to the att store at 5521 Greenville Ave 101 Dallas TX 75206. I showed the iPad to the employee, he stated YOU WILL NEED TO CALL ATT FOR THAT. He gives me the number to cal

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77

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Upgrade to Fiber Optic

We were notified in November that fiber optic was available in our neighborhood, no additional cost and no extension of agreement.  We upgraded 4 days into my cellular monthly service I received notice our data plan was almost depleted.  The wifi was continually disconnecting from our cell phones. 

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802

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Is att t considering improvement in ONLINE SVc?

I can't access online service or customer service @ 4pm on Sunday west coast US. Simple bill pay more than one account, NO CHANGES AT ALL. IM ATTEMPTING TO GIVE YOU MONEY I OWE  YOU. (AT the request of disabled father, pursuant leagal authority provided in person at ATT&T store. But no. What do you

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Why is everything so difficult with your company!

To Whom it May Concern: About 5 months ago (Jan 2018), my husband reached out to DirectTV and AT&T to ask if we switched from Direct TV to Direct TV Now if we would loose the promotion we originally signed up for through AT&T. He was told by BOTH companies that Direct TV Now is still eff

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706

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Is this article true?

https://rbr.com/tvfreedom-uverse-to-directv/

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305

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Consumer fraud/ Identity theft?

I tried to get a iPhone 6 Plus almost a year ago now, after I paid 171.91 cents to pick it up in the store. I get all the way to the store and the guy tells me I have to give him 500$!!! I didn't even have 300$! Ha! I asked that he cancel the order and service because it hasn't even been 24 hours an

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329

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is att killing off u verse

A sales person directtv told us yesterday that they will be getting rid of att Uverse , my wife signed up, but now we think they won't be getting rid of uverse, can someone verifity if this is true or not.

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5.7K

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Direct TV scamming the elderly?!

Has anyone else had a problem with Direct TV's billing that they have tried to resolve and were unable to do so?  My parents are 88 and switched from Cox to Direct TV.  Their bill was supposed to be 159.47 + taxes per month.  They were told that their first bill would be higher because it would have

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Att uverse internet and direct TV promotion NOT billed correctly, wrong programming and no discount

Att uverse internet and direct TV promotionI need some assistance asap before I have to pay my first bill, please a knowledgeable supervisor. I signed up for a bundle, unlimited internet, not fixed wirelss which I have now, was to be bundled with direct TV choice, not the select programmimg which I

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COMPLAINT!! terrible customer service - misleading branding causes confusion do not buy!

I have chatted for over an hour and 30 minutes with Direct TV Now chat platform (which took me 30 minutes to find the link to chat with someone) with ZERO resolve to my issue. Was given mis-information and supervisor mis-represented when I would be able to talk to a supervisor. I searched direct t

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Over-Charging and Inconvenience

I have been dealing with AT&T for about 2 years now. I moved to a new house within the same city and was told by an ATT rep that I was not able to move my internet to the new house and that I had to get a entirely new account, leaving my mobile on an account by itself. They ended up charging me for

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239

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Bait and switch lied to get my service

So I have direct tv and called to make payment and was offered a phone I just recently had signed up for sprint so I initially declined I called back to see pricing and the guy seemed very friendly and helpful I was informed that I would be getting my two lines of service unlimited n more along with

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230

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Help me if you can Salemen lied to us or didn't know the correct answer?

On 10/11/17 my saleman told me we had fiber on the pole then I verified what he said by asking the question again "we have fiber on the pole outside our house" he said yes. I verified this because the last time I was on ATT I found out I was on the end of the line and that is why the ATT DSL would n

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200 per line offer

I received a 200.00 per line offer from Direct TV to switch to ATT Cell Service, We did that and added 4 new phones also, but I still have not received my credits. I called Direct TV and ATT 3 times and each time they tell me to call the other one ?? Very frustrating. I was contacted by them direc

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1.1K

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Issues with Direct TV Billing

The combined billing with AT&T and Direct TV is a complete nightmare.   1.  I was provided a financial incentive to combine my Direct TV bill with AT&T through AT&T (NOTE:  AT&T also screwed up my wireless bill)2.  The customer service rep for AT&T told me that my DTV bill will be combined with my A

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673

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Att uverse internet and direct TV promotion NOT billed correctly, wrong programmingg

Att uverse internet and direct TV promotionI need some assistance asap before I have to pay my first bill, please a knowledgeable supervisor. I signed up for a bundle, unlimited internet, not fixed wirelss which I have now, was to be bundled with direct TV choice, not the select programmimg which I

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134

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Direct TV scamming the elderly?!

Has anyone else had a problem with Direct TV's billing that they have tried to resolve and were unable to do so?  My parents are 88 and switched from Cox to Direct TV.  Their bill was supposed to be 159.47 + taxes per month.  They were told that their first bill would be higher because it would have

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27

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DO NOT BUY DIRECT TV / DIRECT TV NOW - WARNING branding is confusing & they offer zero support!

I have chatted for over an hour and 30 minutes with Direct TV Now chat platform (which took me 30 minutes to find the link to chat with someone) with ZERO resolve to my issue. Was given mis-information and supervisor mis-represented when I would be able to talk to a supervisor. I searched direct t

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67

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BILLING/CUSTOMER SERVICE

I am extremely dissatisfied with AT&T/DIRECT TV as a whole. One hand doesn't know what the other hand is doing; what you are quoted is NEVER what your bill is, nowhere near...always much higher; the combined bill service has totally screwed up my acct. I have received, I know over 6+ different bills

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277

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