
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
How many master login accounts can you make? I have a roommate and we both want access to the app through our phones. anyone know how many accounts we can have and how to make a one for the roommmate?
Questions
•
Apps & Programs
There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini. I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat
Questions
•
Account Features
what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection
Questions
•
AT&T Internet Account
I will have Digital Life installed next week and I would like to add any needed firewall rules before the installer gets on-site. Does the Cisco DLC100 need to be connected to the local network or does it communicate via celular service? If it needs to be connected to local ethernet what ports nee
Questions
•
Device Troubleshooting
Why am i being charged if my device de-activated as of October 1st? Yet i got a bill for Oct- Nov?
Questions
•
Learn
We paid for an ESPN+ Subscription so we could stream SEC ballgames and watch on demand archived past games on our iphones or ipad. We have U-verse cable TV 300 with SEC Network and ESPN. In the past we bought ESPN+ and could watch SEC games on our phone or ipad. We are not able to
Questions
•
U-verse TV Account
Closed
Beginning in November 2021 when I view captured video recordings on the Digital Life App, they are automatically downloaded to my phone to a folder named DL. I did not create this folder nor do I want every recording I look at saved. I used to have to select a recording and then export it if
Questions
•
Learn
I am looking for an update on when high speed internet connectivity will be provided to my area (30038). I am in a suburb of Atlanta (20 mins from midtown) and we have been living in our neighborhood for nearly 14 years. I find it unbelievable that the fastest available service in my neighborhood
Questions
•
AT&T Fiber Installation
Hello, Will there ever be an option to receive a notification through the app itself like an icon badge? That way if I get a notication through the app like a camera detecting motion, it will take me directly to the clip instead of receiving a text, then opening the app separately and then taking an
Questions
•
Apps & Programs
If Joy is indeed from the Office of the President of AT&T, she truly doesn't care that she has deeply offended a customer. I am thinking she is either the worst customer service employee in the universe, she won't fix my problem without talking to me or she wants to deny that I have sent my phone
Questions
•
Wireless Account
Sure, there are plenty of negative customer service reviews around. But, this is one that I feel everyone should read. I have been an AT&T customer since they were Cingular Wireless. Yeah, that long. So, when I moved out of Mom and Dad’s and saw AT&T rolled out a home security package, I was thrille
Questions
•
Other
I just recently had a Digital Life system installed last week and wasn't the one at home while the technician installed it so do not know certain features and functionalities. When I got home that evening, the first thing I noticed was that there is a chirp anytime a door or window is opened that ha
Questions
•
Device Troubleshooting
How can I get this resolved?I was very excited about the options available with Digital Life, but the service has consistantly been very disappointing. When I signed up I was told that I could move my service once for free. After a lot of running around and giving consent to have a credit check done
Questions
•
Other
The Billing App not allowing Customers to pay past due balance Online or Via APP, is NOT an acceptable billing practice. To force Customers to use the call center and pay a convenience fee or experience service interruption an incur a restoration fee is robbery. This aspect of the service is enough
Questions
•
Billing & Payments
All of the videos my Digital Life captures are being downloaded straight into my camera roll. How do I stop the videos from automatically downloading?
Questions
•
Troubleshoot
Hello, I'm suggesting to add a sleep or timer feature to devices using the app. For example; if my light switch is currently on but I don't want to turn it off until later, maybe add a feature under the action toggle to turn on or off and set the time by minutes or hours of the user discretion. Do y
Questions
•
Apps & Programs
Anyone else not recieveing text notifications since the last digital life update. I contacted chat support and they reset my system but that didn't work and they told me to delete and recreate my program and ended the session before I could tell them that it didn't work neither. I'm just curious i
Questions
•
Apps & Programs
I need an additional Digital Like smoke sensor but when I call DL sales/support, it is not available to order anymore apparently. What can I do/where can I go to get one? Do AT&T stores have them available?
Questions
•
Learn
Good afternoon. I am hoping to find a reply and some help here. I would like to cancel my Digital Life security system but have been unable to do it online or reach anyone. @ATTDigitalLifeCS Thank you Cindy S
Questions
•
Other
I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!
Questions
•
AT&T Internet Account