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DON'T GET DIGITAL LIFE SECURITY OR YOU'LL REGRET IT!!!

On 10/14 security system was installed and on 10/15 I notified them that the motion sensors were setting the alarm off randomly. On 10/16, I spoke with them and ordered window contact sensors for $89, they scheduled a technician to come out on 10/21, and I did about 40 minutes of troubleshooting. Tw

Questions

 • Other

649

3

0

0

Digital Life - Deactivation and Contract Term - a TOTAL NIGHTMARE!

I have placed three calls to ATT and received one. It was my understanding that my contract term was only 1 year. I called to deactivate in early April. I was told by the agent that they would send me the contract that showed I had a two year contract.  Never received it. I called again.  No respons

Questions

 • Billing & Payments

1.4K

6

0

0

REMOVE CONTROLLER BOX

I want to remove the Digital Life controller box from the wall. Is there a video to show me how?

Questions

 • Learn

79

1

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

632

1

0

Critical device not operating (defective equipment) and the lack of customer service, support and prioritization

I am very disappointed with the Digital Life Service. Although the monthly fee includes full warranty service and replacement of defective equipment, I just experienced poor customer response when a critical device is not working. My home thermostat stopped working today (I have two in the hou

Questions

 • Other

54

10

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

35

1

0

Digital Life and Alexa

When will Digital Life be compatible with Amazon Alexa or the Google Home?  There are many other providers out there that offer this service that are comparably priced, I have been with digital life for almost 3 years and I would like to see this upgrade for me to continue my services. Please let me

Questions

 • Apps & Programs

937

1

0

0

Closed

replacing dlc battery

I've looked at several videos about this and none show the model controller I have. There are 4 AA type rechargeable batteries in there. I replaced all 4 with 2000 mah 1.2v batteries and the unit still beeps complaining that the battery needs to be replaced.

Questions

 • Troubleshoot

89

2

0

Does Anyone Have a Digital Life Smoke Detector to Sell

Hi All, I recently got AT&T Digital Life when I purchased a new home. I am looking to add smoke detectors to my system but AT&T no longer sells them. I was informed that f I purchase them from a third party, AT&T will install and monitor them. I cannot find them anywhere.  If an

Questions

 • Other

16

0

0

garage door automation package is not compatible

The tech said that the garage door protection package (tells when your garage door is left open) was not compatible. He was very unskilled, had to call and get someone else out to fix a lot of his mistakes, forgot to ask about the garage door thing. Why wouldn't it be compatible? I don't think he kn

Questions

 • Learn

29

1

0

Digital Life Is TERRBLE!!!

On 10/14 security system was installed and on 10/15 I notified them that the motion sensors were setting the alarm off randomly. On 10/16, I spoke with them and ordered window contact sensors for $89, they scheduled a technician to come out on 10/21, and I did about 40 minutes of troubleshooting. Tw

Questions

 • Billing & Payments

332

1

0

0

Digital Doorbell

Has anyone talked about a digital doorbell with camera? I know they are available from several vendors for $99 to $199, but I would like to have it record to my log and store the video.

Questions

 • Other

15.6K

31

0

Android 3.1 Update

I received a replacement phone under warranty and would like to see if I could get the One UI 3.1 update. When I try to update the phone from 3.0, it keeps telling me my phone is up to date? Is there a way I can update the replacement phone by forcing an OTA update? Currently, I have a Galaxy Note 2

Questions

 • Device Features

45

8

0

DigitalLife No-Support Mode

AT&T should offer a ‘no-support mode’ after 8/31/2022, at a reduced monthly price.  Not everyone is interested in a years-long commitment to a more expensive replacement system, or the need to completely replace a system that has worked OK, if not very well, for most of a decade. Forci

Questions

 • Troubleshoot

189

19

0

Digital Life

My parents have had nothing but issues with their digital life system. Techs have been to their house TEN times to work on issues. What can be done to help my parents? They are seniors and are completely stressed out about the situation? Is there not ONE customer service person that can call them an

Questions

 • Other

1K

3

0

0

TSC and Google WiFi Points

Can the Bridge for the security system be hooked up into the Google Wifi Mesh Points: (http://www.bestbuy.com/site/google-google-wifi-ac1200-dual-band-whole-home-wi-fi-system-3-pack-white/5706130.p?skuId=5706130) because I am having a problem with my TSC, I log into my wifi network like normal on th

Questions

 • Device Troubleshooting

234

0

0

0

DL Camera Problem

Hello  My Camera or the app is no longer working. I am no longer able to get any program to run with the camera as a device.Once I  setup the program it stays paused and wont run. I also cant view the live feed from the mobile application or see any archive video. I contacted support and tried a num

Questions

 • Apps & Programs

290

1

0

0

DIGITAL LIFE NOTIFICATIONS BROKEN?

Noticed that yesterday it was all quite on the Digital Life notifications, and with most people camera notifications sorta come in regularly. I logged in at home (pc) to check the programs and settings and all was ok and it was recording. The logical thing was to delete and create new programs and t

Questions

 • Apps & Programs

761

7

0

0

Digital Life Device/Activity Log- Account Security Concerns and Suggestion

Hi,We've had prolonged issues with hacking prior to, and continuing after, switching to ATT Uverse and Digital Life. Too much to go into, but please don't suggest two-step security or changing passwords, etc. etc. The simple stuff and much more complex "fixes," even successions of brand new devices,

Questions

 • Apps & Programs

766

0

0

0

Leasing House - Can my Digital Life account be transferred to the tenant's name and responsibility?

Leasing House - Can my Digital Life account be transferred to the tenant's name and responsibility?If so, what is the process?  Is there a charge?  Is new equipment required?

Questions

 • Other

474

1

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0

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