Is anyone else experiencing problems with their thermostat?  Using the weekday & weekend program shells, I have added multiple time points.  The problem is, the schedules do not activate automatically e.g. each Saturday, I have to log in and manually activate the weekend schedule.  Conversely, each

Hello, could a community manager/ATT manager that can take charge of some serious mistakes on my various residential accounts by contacting me through private message.  I am near deaf and have to do things this way.  Also, I need a way to email the AT&T account fraud department.   This involves a fo

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Good morning- I'm looking for a way to close my AT&T account once and for all.  I switched to Project Fi in August, 2017, but despite my repeated efforts to close my AT&T accounts, the company has been unresponsive and now is trying to send me to a collections agency for an account I no longer have

When viewing user profiles, I would like the ability to enable/disable profiles instead of create/delete. For example, suppose I travel regularly and have a friend or neighbor who I trust check in on the house, plants, pets, etc while I'm gone. I don't necessarily want them to have access to the ala

I had Digital Life installed about 6 months ago. At the installation appointment we realized that the wrong camera ( Indoor camera) was on the order form. We ordered the indoor wide view camera and the sales person put in for the wrong camera. Since it was already installed in our home, our installe

We have Digital Life service for about three months. Our two outside cameras already mal-functioned twice. Both time requires a technician coming to our house to fix them. I think the service in general is not ready for prime time. Today I have a service schedule from 8-12. No one showed up. No call

Sure, there are plenty of negative customer service reviews around. But, this is one that I feel everyone should read. I have been an AT&T customer since they were Cingular Wireless. Yeah, that long. So, when I moved out of Mom and Dad’s and saw AT&T rolled out a home security package, I was thrille

Had anyone else having trouble scheduling bill payment with the digital life App? I am unable to schedule the billing.

We have just had our system installed. We have 2 stanley garage door openers. One unit works remotely without any issue. The other unit works intermittent at best. It states a "fail" as if something is blocking the sensor. The tech has been out 3 times. He has replaced the unit and he has added 2 di

I am looking for an update on when high speed internet connectivity will be provided to my area (30038).  I am in a suburb of Atlanta (20 mins from midtown) and we have been living in our neighborhood for nearly 14 years.  I find it unbelievable that the fastest available service in my neighborhood

Is it going to matter who my ISP is?  Unfortunately, AT&T keeps raising our rates and capping our data, so we're switching ISPs, but we'd like to keep the Digital Life system.  Is that going to be possible?  How do I link my Digital life systems to the new system when I get it?

I have placed three calls to ATT and received one. It was my understanding that my contract term was only 1 year. I called to deactivate in early April. I was told by the agent that they would send me the contract that showed I had a two year contract.  Never received it. I called again.  No respons

What is the contact information to schedule an in home consultation for Digital Life equuip[ment & service installation?

Hi,We've had prolonged issues with hacking prior to, and continuing after, switching to ATT Uverse and Digital Life. Too much to go into, but please don't suggest two-step security or changing passwords, etc. etc. The simple stuff and much more complex "fixes," even successions of brand new devices,

I went into my video archive to clear out some of the old videos and noticed that I can't go back further than a couple of months. Only those videos that had been locked down remain. Why would the other videos be missing? I thought the only way to lose data was for the max to be reached.

In the create program section of Digital Life, I am wanting to set up a program whereby ONLY when the system is armed and activity is detected at any window or door...the system not only provides the alarm, but this would be the only time a camera records an activity is noted.I don't need to know ho

I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months.    Since DL provides ba

We are having an Install done on Thursday. I have read some negative reviews but have also seen some great ones. I have decided to update with my experience on this thread.  Here is the first update: Went to ATT store about DL after not being very impressed with what ADT and some others were offerin

Had DL system installed a few days ago by a technician and a local manager. 9 hours without a break! System included 8 indoor/outdoor door sensors and 2 motion sensors. No cameras, garage door sensor or door locks were installed. I use a self installed Lorex video recording system that works very we