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Trying to create specific action programs
In the create program section of Digital Life, I am wanting to set up a program whereby ONLY when the system is armed and activity is detected at any window or door...the system not only provides the alarm, but this would be the only time a camera records an activity is noted.I don't need to know ho
Questions
• Apps & Programs
Does adding equipment renew another 2 year contract?
I want to take advantage of the Smoke and Carbon Monoxide detector sale that's going on right now but I don't want to renew another 2 year contract in so doing. I currently have the Premium Securtiy and Automation. Can anyone please shed some light on this? Customer service says that it won't but th
Questions
• Other
Feature request: Enable/Disable guest accounts
When viewing user profiles, I would like the ability to enable/disable profiles instead of create/delete. For example, suppose I travel regularly and have a friend or neighbor who I trust check in on the house, plants, pets, etc while I'm gone. I don't necessarily want them to have access to the ala
Questions
• Apps & Programs
Missing Digital Life video footage
I went into my video archive to clear out some of the old videos and noticed that I can't go back further than a couple of months. Only those videos that had been locked down remain. Why would the other videos be missing? I thought the only way to lose data was for the max to be reached.
Questions
• Troubleshoot
Moving Digital Life Services - What are your experiences?
As there are only a few threads reagrding moving, I am asking more. I am looking to move my services. My inital install went pretty smooth, a few hicups that DL CS took care of. With less than 3 months left on my agreement, I am not sure if I should stay with DL, or look for a new provider with t
Questions
• Other
Fixing "ERR: Alarm was not sent to AT&T" message
We've had a message for 3 days on our main Digital Life keypad saying "ERR: Alarm was not sent to AT&T". We could not clear the message. Yesterday we called the customer service number at 1-855-288-2727 four times, waited on hold for about 45 minutes on each call, and could not get through. This aft
Questions
• Device Troubleshooting
AT&T Fiber for Alaskans
AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.
Questions
• AT&T Fiber Installation
At&t stole $785.69 from me
I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe
Questions
• Wireless Billing
Repurposing Digital Life Camera
Previous person in home left me with their old digital life network camera (OC432). I would like to connect it to my network via the PoE adapters WPS function. There are no issues with my internet connection WiFi and Ethernet are fine through Modem and another router I have in another room. When I f
Questions
• Device Troubleshooting
Extend ATAT Fiber lines
My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.
Questions
• AT&T Fiber Installation
Billing issues
Had anyone else having trouble scheduling bill payment with the digital life App? I am unable to schedule the billing.
Questions
• Billing & Payments
Cancelling Service
I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months. Since DL provides ba
Questions
• Billing & Payments
Wireless Cameras
Can I add a wireless camera to my Digital Life system or does it have to be an AT&T camera?
Questions
• Learn
DO NOT USE DIGITAL LIFE....YOU WILL BE MISERABLE!!!
I had Digital Life installed about 6 months ago. At the installation appointment we realized that the wrong camera ( Indoor camera) was on the order form. We ordered the indoor wide view camera and the sales person put in for the wrong camera. Since it was already installed in our home, our installe
Questions
• Other
Digital Life and Alexa
When will Digital Life be compatible with Amazon Alexa or the Google Home? There are many other providers out there that offer this service that are comparably priced, I have been with digital life for almost 3 years and I would like to see this upgrade for me to continue my services. Please let me
Questions
• Apps & Programs
Cannot cancel digital life
Hi - I've tried to cancel my account for quite some time now.. I have mailed, called, and gone online to cancel my account and I can't reach anyone that will help me OR follow through on what they said they'd do. When I've called and can't get through, I'm on hold forever, and I eventually have to h
Questions
• Billing & Payments
Is a Land Line for the Digital Alarm
Do I need to maintain a digital phone land line for the digital life alarm system?
Questions
• Device Troubleshooting
Digital Life - Deactivation and Contract Term - a TOTAL NIGHTMARE!
I have placed three calls to ATT and received one. It was my understanding that my contract term was only 1 year. I called to deactivate in early April. I was told by the agent that they would send me the contract that showed I had a two year contract. Never received it. I called again. No respons
Questions
• Billing & Payments
DON'T GET DIGITAL LIFE SECURITY OR YOU'LL REGRET IT!!!
On 10/14 security system was installed and on 10/15 I notified them that the motion sensors were setting the alarm off randomly. On 10/16, I spoke with them and ordered window contact sensors for $89, they scheduled a technician to come out on 10/21, and I did about 40 minutes of troubleshooting. Tw
Questions
• Other
REMOVE CONTROLLER BOX
I want to remove the Digital Life controller box from the wall. Is there a video to show me how?
Questions
• Learn