Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (173)

Relevance
AT&T Failed Me

My house was burglarized on Friday night while my house was armed.  I've been a local customer of AT&T Digital Life for 3 years now since we purchased our home.  I came home on Friday night with my child and unarmed my house like I always do.  That's when I realized I have been robbed.  I grabbed my

Questions

 • Other

521

2

0

0

Moved to a new home, but can't get the service transition to the new address

I spent hours on hours in the store and on the phone trying to figure it out. Don't know what to do next.I was relocated with my work 1 year ago, and have a work ssn. For some reason my account can't be moved to a new address without charging me the penalty fees, and no one is authorized to wave thi

Questions

 • Other

208

0

0

0

At&T digital life lack of installation poor customer service

I had a digital life install scheduled for today, the technician came to my house without calling, he pulled in front of my house and sat in his van.  Once I noticed him I stepped outside and when to my car thinking that he may come to my door. Well I thought wrong, after waiting a few more minutes

Questions

 • Other

379

2

0

0

Awesome service

I'm trying to find a good place to express my appreciation for the exceptional customer service I received today  I had a problem with the master code on my Yale Real Living deadbolt.  I called Yale first and had NO help at all  I called AT&T and got Lala (if I misspelled her name I'm sorry.) I'm no

Questions

 • Device Troubleshooting

275

1

0

0

Is ADT Buying Digital Life?

A representative from vivint.smarthome told me last weekend that ADT is buying Digital Life.Is this true?

Questions

 • Other

544

1

0

0

Closed

Excited for Digital Life!

We are having an Install done on Thursday. I have read some negative reviews but have also seen some great ones. I have decided to update with my experience on this thread.  Here is the first update: Went to ATT store about DL after not being very impressed with what ADT and some others were offerin

Questions

 • Other

510

3

0

0

rekeying the yale locks voids the warranty?

we installed several locks and now have too many keys!  given that is sort of the point, but WE do need to have a key to our house!  I was told if we re-keyed them we voided the warranty.....

Questions

 • Device Troubleshooting

459

0

0

0

concern about Electric and magnetic fields (EMFs) of the house near At&T "white box"

My name is Yuka. We're trying to buy a house, and found a nice house in Orlando, FL. Behind the backyard of the house, there is a "while box" written AT&T on it. This community has AT&T for their phone and internet service, so I assume when some problems happen, AT&T shall check with th

Questions

 • AT&T Fiber Installation

108

2

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

48

4

Closed

Dual Zone Air Conditioner

Just this stuff installed and realized the dual zone AC won’t work. They said it would be two weeks before a technician can come out. The thermostats look like they are installed correctly. Anyone run into this and have a quick fix?

Questions

 • Device Troubleshooting

1.4K

13

0

Can't silence the beep on the Digital Life keypad

It seems that there is no way to silence the beep on the keypad when either alarming or disarming the system. I have it set to the lowest volume and it is still louder than the older keypad that was just replaced. As I get up in the morning an hour earlier than my wife to go to work, I need to disar

Questions

 • Device Troubleshooting

9.8K

50

0

Do NOT get Digital Life!!!

I signed up for the security system with a camera and was told my bill would be $49.98 per month.  The installers came and wanted to put the electronic door lock in.  I didn't want it but they covinced me saying nothing of an additional charge.  The bill came yesterday for $54.99 per month.  I calle

Questions

 • Device Troubleshooting

3K

13

0

0

How to cancel service

Where do I call to make sure the house I just sold has cancelled the service to it?

Questions

 • Learn

70

1

0

900 Repeater Offline

Yesterday my Digital Life alarm keypad began beeping intermittently and showing the message "900 Repeater Offline." What do I need to do to correct the problem?

Questions

 • Troubleshoot

92

1

0

Can someone help me close my account once and for all?

Good morning- I'm looking for a way to close my AT&T account once and for all.  I switched to Project Fi in August, 2017, but despite my repeated efforts to close my AT&T accounts, the company has been unresponsive and now is trying to send me to a collections agency for an account I no longer have

Questions

 • Billing & Payments

290

1

0

0

Digital Life and internet Provider

Is it going to matter who my ISP is?  Unfortunately, AT&T keeps raising our rates and capping our data, so we're switching ISPs, but we'd like to keep the Digital Life system.  Is that going to be possible?  How do I link my Digital life systems to the new system when I get it?

Questions

 • Device Troubleshooting

262

1

0

0

Want someone to come to house to give an estimate on digital life equipment & installation

What is the contact information to schedule an in home consultation for Digital Life equuip[ment & service installation?

Questions

 • Learn

62

1

0

Remove security and just keep camera visibility and automation

Is there a cheaper package that just does this?

Questions

 • Troubleshoot

43

1

0

Can I use my door lock and thermostat if I cancel service?

I am considering cancelling Digital Life service. If I do, can I still use the door lock and codes that already exist. Also, can I reprogram them through the door lock itself? What about the termostat - do I need to buy a new device to be able to use it remotely. I am thinking "yes" on the door lock

Questions

 • Device Troubleshooting

1.8K

2

0

0

Can I get a text, when motion is detected or video created

I want to be able to be notifed every time my camera records a video. is that possible?

Questions

 • Apps & Programs

454

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.