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Keeping Tabs (Creative Programs)

Your Digital Life system can take a photo or video every time someone comes in or out of your home.

Questions

1.3K

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Simplify Your Life

Let Digital Life take some of the hassle out of your daily routine.   Check out this video for some great ideas and tips on how to use & create programs:   Automate Your Life

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3.2K

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App Restored--Clearing the Keypad Error Message

Thank you so much for your patience!  The mobile and web apps have been restored to full functionality.     If you are still seeing the error message "ERR: Alarm not sent to AT&T" on your keypad AND your keypad has the flip-down door that covers the buttons, please reset the device by pressing and h

Questions

1.7K

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All of my residential accounts are overcharged and misbilled, possibly fraud?

Hello, could a community manager/ATT manager that can take charge of some serious mistakes on my various residential accounts by contacting me through private message.  I am near deaf and have to do things this way.  Also, I need a way to email the AT&T account fraud department.   This involves a fo

Questions

130

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Smoke Detector in the hallway chirps periodically then quits

We just had a Digital Life system installed about a month ago. The smoke detector on the ceiling in the hallway will chirp once every so often .. it will then repeat this single chirp every minute or so but only for 3 - 4 times. Then it quits and might not do it again the rest of the day. Very odd.

Questions

365

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Horrible Customer Service

Is anyone else upset with the customer service department of AT&T Digital Life? I cannot believe how horrible Digital's Life "customer" service is!  First, I've had to experience extremely long wait times for someone to answer my call. Then, when someone finally does answer my call, the customer ser

Questions

735

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

61

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

97

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Digital Life - Will the motion detector detect motion through a window?

Just seeing if this is possible.  I am aware I can place my system in test mode, and move the detector, but before I do the work, I wanted to ask here! Thanks

Questions

2K

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where is the package?

Hi, I sent a private message to AT&T last week and I noticed that the message was read 10 minutes after i posted the message, but there was no reply to my concerning issue. SO I WILL POST THE MESSAGE HERE, Please bare with me as English is my 3rd language. The Galaxy S5 that I had before was not fun

Questions

205

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Needing information for the alarm user registration form

I'm filling out the alarm users registration form and they want the alarm companies license number, address city,state,and zip code the telephone number and a local telephone number for the alarm company I have looked everywhere for this information so I can complete to get my permit.

Questions

2.9K

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AT&T Digital Life Billing Fraud

Don't buy this alarm system. In my home for more than a year and still AT&T make me pay for more than a year and I want to cancel and they don't want to send me the cancel bill, I used to have it but I disconnected the same week and they refused to cancel the account and made me pay for a system tha

Questions

485

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Honey Bee problem on box in backyard

I sent a message about honey bees making a home on At&T’s box in my backyard. I had service with them for years and closed my account due to the horrible service I received over and over. I reached out to let them know about the honey bees on their box that are dangerous to my children who play in m

Questions

627

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Thermostat Program

Is anyone else experiencing problems with their thermostat?  Using the weekday & weekend program shells, I have added multiple time points.  The problem is, the schedules do not activate automatically e.g. each Saturday, I have to log in and manually activate the weekend schedule.  Conversely, each

Questions

612

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Closed

Looking for folks to join in a (Edited per community guidelines)

AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They

Questions

30

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Garage door opener fail

We have just had our system installed. We have 2 stanley garage door openers. One unit works remotely without any issue. The other unit works intermittent at best. It states a "fail" as if something is blocking the sensor. The tech has been out 3 times. He has replaced the unit and he has added 2 di

Questions

562

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Wireless high speed internet

I have wireless high speed internet thru at@t using ZTE mf923. Because this is wireless I am unable to connect to DL box and not able to use cameras or DL control pad. I am rural and do not have any other means of internet access.Seems to be a MAJOR limiting factor. Are there no hardware workarounds

Questions

361

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digital life keypad

I've replaced every battery in the system, we've done ping tests and your end says my end is 'good' however all I get from my keypad is 'failed connection'. I put recharging batteries in it but they don't seem to be recharging...so I'm guessing something is wrong in the box....since obviously from

Questions

72

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Migrate From Wireless to Digital and more…

So I have been getting an insane amount of flash sms messages on one of my wireless numbers. I’ve called and been told to work with the cell phone manufacturer to fix the issue, to no avail. The manufacturer referred back to AT&T in fact. I know I’m not the only one with the issue, there’s an ac

Questions

34

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Moving, now what do with all of my at&t equipment?

With all of my AT&T services, is it easier to cancel the services? My Digital Life, Uverse, Mico Cell, and also cell phone services...do I disconnect everything and bring it with me?

Questions

1.2K

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