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App Restored--Clearing the Keypad Error Message

Thank you so much for your patience!  The mobile and web apps have been restored to full functionality.     If you are still seeing the error message "ERR: Alarm not sent to AT&T" on your keypad AND your keypad has the flip-down door that covers the buttons, please reset the device by pressing and h

Questions

 • Device Troubleshooting

1.5K

8

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Personalize Your Keypad Settings

We see and hear your questions regarding our second generation keypad.  Have you seen our keypad settings video?  It demonstrates how to personalize your keypad settings using the Digital Life app.    Keypad and Door Chime Settings

Questions

 • Learn

3K

0

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Horrible Customer Service

Is anyone else upset with the customer service department of AT&T Digital Life? I cannot believe how horrible Digital's Life "customer" service is!  First, I've had to experience extremely long wait times for someone to answer my call. Then, when someone finally does answer my call, the customer ser

Questions

 • Other

720

5

0

0

Wireless high speed internet

I have wireless high speed internet thru at@t using ZTE mf923. Because this is wireless I am unable to connect to DL box and not able to use cameras or DL control pad. I am rural and do not have any other means of internet access.Seems to be a MAJOR limiting factor. Are there no hardware workarounds

Questions

 • Device Troubleshooting

350

1

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Moving Into Home with Paid Off Digital Life Equipment

Hello, I'm moving into a home in which the previous owner is leaving behind their equipment that they have paid off. 1. What do I need to do to ensure the previous owner no longer has access to the cameras?2. What are my options for using the equipment? Do I have to have a subscription to even view

Questions

 • Learn

187

1

0

DLC-100 Firewall Ports

I was just wondering if anyone has a list of firewall ports that need to be opened on a router for the DLC-100 and SecurCom Outdoor IP Cameras to work correctly? I am using a pfSense/OPNSense software based firewall/router running in a Hyper-V virtual machine on Windows Server 2016.

Questions

 • Device Troubleshooting

224

0

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digital life keypad

I've replaced every battery in the system, we've done ping tests and your end says my end is 'good' however all I get from my keypad is 'failed connection'. I put recharging batteries in it but they don't seem to be recharging...so I'm guessing something is wrong in the box....since obviously from

Questions

 • Troubleshoot

51

2

0

All of my residential accounts are overcharged and misbilled, possibly fraud?

Hello, could a community manager/ATT manager that can take charge of some serious mistakes on my various residential accounts by contacting me through private message.  I am near deaf and have to do things this way.  Also, I need a way to email the AT&T account fraud department.   This involves a fo

Questions

 • AT&T Internet Account

118

1

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where is the package?

Hi, I sent a private message to AT&T last week and I noticed that the message was read 10 minutes after i posted the message, but there was no reply to my concerning issue. SO I WILL POST THE MESSAGE HERE, Please bare with me as English is my 3rd language. The Galaxy S5 that I had before was not fun

Questions

 • Wireless Billing

191

4

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

70

1

0

Digital Life - Now on the Apple Watch - Works Excellent!!!

I just wanted to let anyone know that the Digital Life App works great on the Apple Watch. You can Arm/Disarm, Lock Doors, Change A/C, Camera's etc. Just another feature of how simple and why I love my Digial Life System!        

Questions

 • Apps & Programs

321

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Digital Life - Will the motion detector detect motion through a window?

Just seeing if this is possible.  I am aware I can place my system in test mode, and move the detector, but before I do the work, I wanted to ask here! Thanks

Questions

 • Device Troubleshooting

2K

8

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Smoke Detector in the hallway chirps periodically then quits

We just had a Digital Life system installed about a month ago. The smoke detector on the ceiling in the hallway will chirp once every so often .. it will then repeat this single chirp every minute or so but only for 3 - 4 times. Then it quits and might not do it again the rest of the day. Very odd.

Questions

 • Device Troubleshooting

331

1

0

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

39

2

0

Garage door opener fail

We have just had our system installed. We have 2 stanley garage door openers. One unit works remotely without any issue. The other unit works intermittent at best. It states a "fail" as if something is blocking the sensor. The tech has been out 3 times. He has replaced the unit and he has added 2 di

Questions

 • Device Troubleshooting

548

1

0

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Needing information for the alarm user registration form

I'm filling out the alarm users registration form and they want the alarm companies license number, address city,state,and zip code the telephone number and a local telephone number for the alarm company I have looked everywhere for this information so I can complete to get my permit.

Questions

 • Other

2.9K

1

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Thermostat Program

Is anyone else experiencing problems with their thermostat?  Using the weekday & weekend program shells, I have added multiple time points.  The problem is, the schedules do not activate automatically e.g. each Saturday, I have to log in and manually activate the weekend schedule.  Conversely, each

Questions

 • Apps & Programs

594

4

0

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AT&T Digital Life Billing Fraud

Don't buy this alarm system. In my home for more than a year and still AT&T make me pay for more than a year and I want to cancel and they don't want to send me the cancel bill, I used to have it but I disconnected the same week and they refused to cancel the account and made me pay for a system tha

Questions

 • Billing & Payments

449

2

0

0

Honey Bee problem on box in backyard

I sent a message about honey bees making a home on At&T’s box in my backyard. I had service with them for years and closed my account due to the horrible service I received over and over. I reached out to let them know about the honey bees on their box that are dangerous to my children who play in m

Questions

 • U-verse TV Equipment

550

4

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Moving, now what do with all of my at&t equipment?

With all of my AT&T services, is it easier to cancel the services? My Digital Life, Uverse, Mico Cell, and also cell phone services...do I disconnect everything and bring it with me?

Questions

 • Other

1.2K

3

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