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Digital Life

My parents have had nothing but issues with their digital life system. Techs have been to their house TEN times to work on issues. What can be done to help my parents? They are seniors and are completely stressed out about the situation? Is there not ONE customer service person that can call them an

Questions

 • Other

1K

3

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Needing information for the alarm user registration form

I'm filling out the alarm users registration form and they want the alarm companies license number, address city,state,and zip code the telephone number and a local telephone number for the alarm company I have looked everywhere for this information so I can complete to get my permit.

Questions

 • Other

2.9K

1

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Moved to a new home, but can't get the service transition to the new address

I spent hours on hours in the store and on the phone trying to figure it out. Don't know what to do next.I was relocated with my work 1 year ago, and have a work ssn. For some reason my account can't be moved to a new address without charging me the penalty fees, and no one is authorized to wave thi

Questions

 • Other

201

0

0

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WORST and INCOMPETENT CUSTOMER SERVICE **STAY AWAY**

I recently had my ATT Digital Life security system installed 24hours ago, and since the I have spent 4+ hours on the phone with in incompetent group of people. The installation went well and the gentlemen that installed it did a great job. However, there were pieces of the installaion I did not want

Questions

 • Other

633

6

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TSC and Google WiFi Points

Can the Bridge for the security system be hooked up into the Google Wifi Mesh Points: (http://www.bestbuy.com/site/google-google-wifi-ac1200-dual-band-whole-home-wi-fi-system-3-pack-white/5706130.p?skuId=5706130) because I am having a problem with my TSC, I log into my wifi network like normal on th

Questions

 • Device Troubleshooting

222

0

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Is ADT Buying Digital Life?

A representative from vivint.smarthome told me last weekend that ADT is buying Digital Life.Is this true?

Questions

 • Other

531

1

0

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Digital Life - Will the motion detector detect motion through a window?

Just seeing if this is possible.  I am aware I can place my system in test mode, and move the detector, but before I do the work, I wanted to ask here! Thanks

Questions

 • Device Troubleshooting

1.9K

8

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Digital Life Is TERRBLE!!!

On 10/14 security system was installed and on 10/15 I notified them that the motion sensors were setting the alarm off randomly. On 10/16, I spoke with them and ordered window contact sensors for $89, they scheduled a technician to come out on 10/21, and I did about 40 minutes of troubleshooting. Tw

Questions

 • Billing & Payments

322

1

0

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Master Login Accounts

How many master login accounts can you make? I have a roommate and we both want access to the app through our phones. anyone know how many accounts we can have and how to make a one for the roommmate?

Questions

 • Apps & Programs

928

3

0

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Moving Digital Life Service

How can I get this resolved?I was very excited about the options available with Digital Life, but the service has consistantly been very disappointing. When I signed up I was told that I could move my service once for free. After a lot of running around and giving consent to have a credit check done

Questions

 • Other

649

2

0

0

Long delay in receiving push notifications

Ever since the service changed from SMS notifications to push notifications, there have been long delays (sometimes longer than two hours) before I get notified of the activation.  The notifications used to be instant, but these delays are making me consider changing services, as the notifications a

Questions

 • Troubleshoot

85

1

0

Just got AT&T digital life, horrible horrible service, DO NOT GET AT&T digital life

damaged my property, horrible installation, horrible customer service and immense lack of responsibility from AT&T agents, technician and supervisors.   I just got my digital life security system installed (01/16/2016). I got their highest package that they offer and even purchased additional equipm

Questions

 • Other

1.1K

10

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Smoke sensor

I need an additional Digital Like smoke sensor but when I call DL sales/support, it is not available to order anymore apparently. What can I do/where can I go to get one?  Do AT&T stores have them available?

Questions

 • Learn

37

3

0

AT&T Fiber for Alaskans

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Questions

 • AT&T Fiber Installation

16

0

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Wireless Cameras

Can I add a wireless camera to my Digital Life system or does it have to be an AT&T camera?

Questions

 • Learn

80

1

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concern about Electric and magnetic fields (EMFs) of the house near At&T "white box"

My name is Yuka. We're trying to buy a house, and found a nice house in Orlando, FL. Behind the backyard of the house, there is a "while box" written AT&T on it. This community has AT&T for their phone and internet service, so I assume when some problems happen, AT&T shall check with th

Questions

 • AT&T Fiber Installation

24

2

0

Can't silence the beep on the Digital Life keypad

It seems that there is no way to silence the beep on the keypad when either alarming or disarming the system. I have it set to the lowest volume and it is still louder than the older keypad that was just replaced. As I get up in the morning an hour earlier than my wife to go to work, I need to disar

Questions

 • Device Troubleshooting

9.5K

50

0

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

 • Wireless Account

55

3

0

REMOVE CONTROLLER BOX

I want to remove the Digital Life controller box from the wall. Is there a video to show me how?

Questions

 • Learn

43

1

0

Can I get a text, when motion is detected or video created

I want to be able to be notifed every time my camera records a video. is that possible?

Questions

 • Apps & Programs

445

1

0

0

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