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no dial tone on second phone line of uverse gateway

My uverse voice had been working fine for 6 months. I have 2 phone lines, with the second line for a fax. I decided to clean up the wires behind the desk. Power to the NVG589 modem was off for about 2 hours. WHen I put everything back together, I no longer got dial tone on the second line. When the

Questions

 • AT&T Phone Features

1.8K

4

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Protecting insde phones from outside phone lines

The question is whether or not AT&T local provedes surge/ambient-discharge protection, say at the transfer box, between its voice phone drop line and house dwellers inside telephones.We recently suffered a near-one-month outage, caused by service-tech-detected, interior hard short which was, at long

Questions

 • AT&T Phone Equipment

277

1

0

0

AT&T SynJ phone system has dial tone but won't allow us to dial out

New phone system was installed last Friday and worked fine all day.  It's now Monday and we have a dial tone, but are unable to dial out.  The dial tone just keeps humming after entering a number.

Questions

 • AT&T Phone Features

381

1

0

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Can't submit online repair ticket

I've been trying for days to submit an online repair ticket because I have no dial tone, but am stuck in a loop: I choose the service area ("Home Phone") and it takes me to a screen asking for my phone number; but after I enter it, I get popped back to the 1st screen, which now includes this message

Questions

 • AT&T Phone Equipment

923

2

0

0

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