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Did not receive unlock code

I have an att go phone account. I want to unlock my device so I can use a foreign plan while I’m in another country. Went through all the unlock email process stuff. Got approved. In my unlock request approved email I didn’t receive the unlock code. I need to get this fixed ASAP as I’m currently in

Questions

 • Wireless Account

95

1

0

0

Receiving Error when trying to submit Unlock Device request through ATT Device Unlock page.

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter the IMEI of the phone.It specifically says:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06#

Questions

 • Samsung

831

3

0

0

Didn't Receive Confirmation Email After Unlock Request

Hi, I have requested ATT to unlcok my phone through https://www.att.com/deviceunlock/#/ this page. And after the request below message is appeared. But still I didn't get any email. What am I supposed to do now ? Before we can process your request, you’ll need to follow these steps: 1. You’ll receiv

Questions

 • Other Phones & Devices

538

1

0

0

Cant Unlock my GoPhone Device.

Hi, How are you doing? I'm an AT&T GoPhone customer and have been trying to unlock my AT&T Galaxy S8+ through the portal and i always get this error, "The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless

Questions

 • Android

246

3

0

0

Device Unlock

Hello, I tried to unlock iPhone a lot of times and I got knocked off an error "You've tried to unlock this device too many times. Wait 30 days and then" But I need to unlock it now, it came from not knowing how to unlock, help please

Questions

 • Apple

153

1

0

0

Help to use my iPhone 7. It’s locked to an AT&T account

I bought an iPhone 7 on last August. I don’t know what the seller did to the phone, but it has functioned normally with my SIM card. Since about three weeks ago the phone don’t recognize the SIM card after an update. The phone note that the SIM card isn’t supported. I contacted Apple to help me, the

Questions

 • Apple

198

4

0

0

Device Unlock denied on Warranty Program replaced phone

I tried to unlock a phone that meets all of the unlock criteria as far as I can tell (paid-off, active service, and AT&T "owned"). But I received an email indicating "Looks like you have a corporate-owned device. Unfortunately, we can't unlock this device because you don't own it." and status check

Questions

 • Phone & Device Upgrades

1.1K

12

0

0

Paid off husbands S7 Edge, requested for unlock and was denied twice.

Two reps have both investigated my account and agree that my husbands phone can be unlocked, both have sent requests for me. I got an email back twice within less than a few hours stating it can't be unlocked because: If you are under contract you must complete the contract period before your device

Questions

 • Samsung

146

2

0

0

Trying to unlock a phone with an AT&T SIM for use in New Zealand

Hi there, my mother tried to unlock her device (iPhone SE) here in New Zealand that she bought in New York with a AT&T SIM card. When she used your Device Unlock page on your website she used her AT&T number to try and unlock the phone but she received word back however, saying that she'll have to w

Questions

 • Apple

345

1

0

0

ATT says fully paid off device is not paid off yet while trying to unlock

I recently got an iphone 7+ from my friend who upgraded to an 8+, and he definitely payed of the installment plan, which it tells me to pay off when I try to unlock the device. I'm sure of this because he was able to keep to keep this phone after upgrading, so there is no reason that should be getti

Questions

 • Apple

172

3

0

0

Device unlock request approved but no email

I have Samsung Galaxy S4 and locked to ATT. I have submitted 2 requests for same device as non-ATT customer and after confirmation, both the requests are approved but I did not get the email with unlock code. Tried 4 customer service representatives, 1 tech support and 1 sales/billing but no one is

Questions

 • Android

244

1

0

0

ATT please continue best service to customers

I have had ATT since my very first cell phone. Never switched to another carrier. Never changed my phone number. Always have been served well by ATT and grew up with my service plans. I have always had excellent customer service in-store. Their employees love what they do, they always have great thi

Questions

 • Device Features

201

1

0

0

Need Help: Deviceunlock Request (CUL325213430699) still pending after 2 business days

Hi, I have an old AT&T Galaxy S3 phone after two years contract and replaced with my own Notes 7 phone, I filed unlock request ( CUL325213430699), but after two business days, it is in "progress" status, can anyone help me to resolve my request? Thanks in advance! Jian

Questions

 • Account Features

74

0

0

0

Device Unlock Not working

Hello, I am trying to submit an unlock request for my old phone. It is completely eligible. I keep getting the error that the last name entered does not match the bill which is bizarre. I called att yesterday and the customer care also could not figure out why I am getting this message. She asked me

Questions

 • Apple

105

2

0

0

Need Help: Deviceunlock Request (CUL325213430699) for S3 still pending after 2 business days

Hi, I have an AT&T Galaxy S3 phone after two years contract and replaced with my own Notes 7 phone, I filed unlock request ( CUL325213430699), but after two business days, it is in "progress" status, can anyone help me to resolve my request? Thanks in advance! Jian

Questions

 • Samsung

86

4

0

0

Device unlock: Looks like the IMEI number you entered doesn’t match an AT&T device

my iPhone is eligible to unlock but ATT online page saying this error "Looks like the IMEI number you entered doesn’t match an AT&T device". please help me

Questions

 • Apple

293

0

0

0

Try to unlock my iPhone 6, but I dont have a SSN.

Last year I bought a Iphone 6 from an ATT store. Thet told me I can unlock the iphone 6 after six month.Now I try to unlock it. But I don't know what the SSN is in my account.I'm an international student in  US. I didn't have SSN number when I got my ATT phone number.Please tell how to unluck my pho

Questions

 • Apple

392

1

0

0

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