Hello, I just purchased a new sim card and prepaid plan the other day, after I traveled abroad for 9 months. After the new card was installed I right away couldn’t call, text, or use the internet data. When I try to call the automatic voice says that the device has been blocked from network use, but

Original Issue Date: September 21, 2018Over the past few months I've spent countless hours on the phone with AT&T support in regards to an issue that is still unresolved. I've been missinformed throughout and any chance I had to resolve the issue on my own was lost due to the incompetence of untrain

Hello,I am currently an AT&T customer since October of 2009. Never had an issue with Customer Support. Always on time and very professional and curteous. However, it is until recently. After I called to complain about the same issue happening with now 4th device replacement (Moto X), not to mentione

I have a family plan that has just 2 ipads on it.We are getting rid of 1 ipad and I need to REMOVE IT from the account. HOW can I do this?

AT&T has lost three phone customers, and this is why. I upgraded my mother’s phone & had it mailed it to her directly (we live 8 hours apart from each other).  She’s older and doesn’t know her way around technology so I told her “just go to the store, they will help you there.” She is an authorized

I have submitted multiple device unlock requests using the web portal and keep getting an error that there are remaining installments on the phone. I've had the imei checked at a corporate At&t store and the phone is confirmed to be paid off, and the account is closed with no past due balance. The p

My LG tablet was purchased in November and stolen in July. I want to cancel the plan and cease paying for service for a device that can't be recovered. Please advise.

my iPhone is eligible to unlock but ATT online page saying this error "Looks like the IMEI number you entered doesn’t match an AT&T device". please help me

Hi! I bought a Moto X unlocked on Amazon because I live overseas. Then my camera started to show problems, so I called Motorola, I sent the device and with 100 dollars they replaced it. Now my phone seems to be locked, I try to sign in through the page of AT&T but when I write down my IMEI they told

I cannnot unlock my device as a non-customer because mine is currently active on another AT&T customer’s account. Is there any another way to unlock my device?

Long story short, I had to replace my phone, I received the label and took the device to the office, time passed by and I was not aware that the device was not return yet nor being process at the " at&t warehouse", my bill was charge. By fortune I kept the tracking number, So I called when I got tha

Hello! Been experiencing strange behavior when logged into ‘Account Overview’ page. None of the device’(s) icon’(s) are viewable. Just a box with the description of the device in text underneath. Also, ‘Alert’s’ drop down menu just stays open without an ‘Alert’s’ field selection button. When trying