I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Since my firmware was recently updated over the weekend I now have 5268ac showing up in the device list as active on the 5GHz band. 5268ac has it's own IP address and in the SSID column it shows ? for SSID. Is this normal? Why is the RG model number now showing up as a connected device with it's own

Hello, I just purchased a new sim card and prepaid plan the other day, after I traveled abroad for 9 months. After the new card was installed I right away couldn’t call, text, or use the internet data. When I try to call the automatic voice says that the device has been blocked from network use, but

Hello,I am currently an AT&T customer since October of 2009. Never had an issue with Customer Support. Always on time and very professional and curteous. However, it is until recently. After I called to complain about the same issue happening with now 4th device replacement (Moto X), not to mentione

I have a family plan that has just 2 ipads on it.We are getting rid of 1 ipad and I need to REMOVE IT from the account. HOW can I do this?

Original Issue Date: September 21, 2018Over the past few months I've spent countless hours on the phone with AT&T support in regards to an issue that is still unresolved. I've been missinformed throughout and any chance I had to resolve the issue on my own was lost due to the incompetence of untrain

AT&T has lost three phone customers, and this is why. I upgraded my mother’s phone & had it mailed it to her directly (we live 8 hours apart from each other).  She’s older and doesn’t know her way around technology so I told her “just go to the store, they will help you there.” She is an authorized

I have submitted multiple device unlock requests using the web portal and keep getting an error that there are remaining installments on the phone. I've had the imei checked at a corporate At&t store and the phone is confirmed to be paid off, and the account is closed with no past due balance. The p

I cannnot unlock my device as a non-customer because mine is currently active on another AT&T customer’s account. Is there any another way to unlock my device?

My LG tablet was purchased in November and stolen in July. I want to cancel the plan and cease paying for service for a device that can't be recovered. Please advise.

Long story short, I had to replace my phone, I received the label and took the device to the office, time passed by and I was not aware that the device was not return yet nor being process at the " at&t warehouse", my bill was charge. By fortune I kept the tracking number, So I called when I got tha

my iPhone is eligible to unlock but ATT online page saying this error "Looks like the IMEI number you entered doesn’t match an AT&T device". please help me

Hello! Been experiencing strange behavior when logged into ‘Account Overview’ page. None of the device’(s) icon’(s) are viewable. Just a box with the description of the device in text underneath. Also, ‘Alert’s’ drop down menu just stays open without an ‘Alert’s’ field selection button. When trying

Hi! I bought a Moto X unlocked on Amazon because I live overseas. Then my camera started to show problems, so I called Motorola, I sent the device and with 100 dollars they replaced it. Now my phone seems to be locked, I try to sign in through the page of AT&T but when I write down my IMEI they told