I have a BlackBerry Z10 that was previously on an AT&T account (a friend's account) up until November, when said friend needed the line for someone else.  I pulled the SIM card and that was that.  Recently, I figured I'll unlock the phone.  Every time I enter the IMEI in the Device Unlock Portal I g

I submitted several unlock requests yesterday and today for iPhones on our business account.  There was a message on the screen after the request was submitted that read,"Thanks! We're emailing you a link.1. When you get the email, confirm your request within 24 hours. 2. Check your spam folder if y

I have bought a İphone X s Max from Bestbuy. I used this phone with AT&T prepaid sim card and i closed my prepaid sim card. I turned my country, when i tried to use my own simcard  with this phone, i saw that my phone is locked. I didn't buy my phone with contract. I paid full of it. But all phones

I meet all the requirements for an unlock - my device is paid in full, I purchased it directly from AT&T and have been the sole owner, and I have no current service commitment or fee. But I was denied because it "hasn't been active for at least six months of paid service." I had service on this iPho

I am unable to unlock my device after paying the installments in full. I have been getting the run around for a while now. I chatted and phoned in a few times already for this. First I made the mistake and payed off the entire plan instead of the installment plan so u was unable to get it unlocked t

Hi, i'm trying to see the status of my unlock request. After providing the imei and request number and clicking the submit button all it says is submitting and nothing happens the url changes to https://www.att.com/deviceunlock/request/#/error ...how can i find out what is the current status of unlo

Hello, I'm trying to unlock a device but I'm not in the US. When I was in the US I bought a phone (full price) and a Prepaid SIM card for my stay. I was told the phone was already unlocked and could be used with other carriers, but when I tried that it didn't work. I've tried the online device unloc

Even after paying off installment ATT is not allowing me to unlock my iPhone. I called customer care they said everything looks good but still they did not unlock my device. Any suggestion here? I have been ATT customer for 10 years this is the very bizarre case. Anyone experiencing the same?

Hello I have a situation I had my iPhone 7 replaced by Apple under warranty and I was trying to get it unlocked thru AT&T deviceunlock website but every time I put IMEI it gives me this message"The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 1

every time for two days when I try to unlock device it gives error of sorry we're having difficulties with our network try again later how do I get my device unlocked

Hello, I've just recently purchased a new Galaxy S10e from AT&T with plans to use it with another carrier. I have put in a device unlock request twice now, but receive an email a couple of days later saying that the IMEI provided is not an AT&T IMEI. I have verified that the IMEI I am inputting is i

I am having trouble getting AT&T to unlock the iPhones on our account. Another phone, a LG, was approved after submitting my first IT ticket. However, all 3 iPhones were denied for reasons that were not correct. I contacted support again and they said the error was on their part and he would submit