I am no longer an AT&T customer, I submitted a request to unlock my phone that I purchased through samsung. And I never recieved a confirmation email... i purchased this device outright. And i am severely upset that your system is not working properly! Please help me fix this issue. I need my phone!

I bought a iphone 4 from someone, and it is locked under AT&T so I went and filled out the request and I got an email saying, "Your Reuest to unlock an AT&T device was not approved, We can't complete your request". I called at&t customer support and they told me there is nothing they can do. Really

I am trying to unlock an iPhone SE that was on the AT&T prepaid plan (GO Phone) and every time I put in a request, the email says that it can't be unlocked because of fraud?? No one could explain this to me and I just want some answers??

Hello ATTCares,I have had an experience recently with AT&T that left me less than satisfied.Let me explain. I purchased an IPhone 6 Plus from Ebay back in January. The phone was advertised as “Factory Unlocked”, which was important to me because I travel and want to be able to insert other SIM cards

I am trying to unlock a device at https://www.att.com/deviceunlock/.   Everytime I get the same error "The characters entered don't match the image.". I found the caps is not working for the captcha text field. I contacted customer support on chat and they told me to visit the store I have

I've been trying to unlock my (fully paid) LG G4 for quite some time now. 6 or 7  phone calls (of 1 hour average - so, at least an entire working day lost) with the customer support team have not been enough to unlock the device. The representatives submit the request to the device unlocking team an

My friend gave me her old phone because she got a new phone. She obviously has at&t but I have t mobile. I have been trying to request a unlock code for a few months now . But it says the phone has not been payed off. Which is strange because it is payed off . So now I have a phone that is locked.

Hi All,I am trying to submit a request to unlock my phone and I keep getting the following message "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request." When I made the payment on 11/3/2018, the as

Please help.  I just switched carriers and I am unable to submit a "Device Unlock" request to ATT using the website becasue of the IMEI error:  "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device" I called customer service and t

The account holder died. The account was closed out and debt was forgiven today, Feb 6th. I am trying to unlock the phone that was on the account and I am getting the message: The IMEI you entered does not appear to be an AT&T wireless phone or tablet. This is an AT&T phone, it is not a go-phone, an

Not sure if this is the write place to be posting this... I have an LG G2 phone that I used couple of years ago on AT&T. In January 2017 I lent it to a visiting relative to use for one month on a GoPhone account. I now want to unlock it so I can use it while traveling overseas. I tried to unlock it

Today, my wife decided to switch carriers and cancelled our ATT wireless plan before I could pay off my iPhone. After spending a couple hours on hold and being transferred from various departments, the ATT specialist informed me that I could only pay off my device in-store, which I did. However, whe

The code provided for my ATT phone failed twice when I tried to enter it with a Non-AT&T SIM Card as invalid code. I have 2 more tries left before it permanently locks to AT&T. Trying to see the phone. Here are my details hope you can help :   IMEI Number *** Request Date/Time 01-18-2018 13:12:14

I had purchased Samsung S4 from ATT in 2013 and got it unlocked almost immediately. I have been using it ever since on ATT and once out of US when on an overseas trip. Then, ATT pushed Android upgrade sometime in 2015 and the phone got locked again. I didn't realize it until couple of days ago when

When I tried to request for unlock my device by going to https://www.att.com/deviceunlock/, right after putting in IMEI number, I get a messege saying "Looks like you took a break so we ended your session. Refresh this page and try again."  

hi, i have paid off the device 7 days ago and unlock portal showing imei associated with the device is not paid off. How long it will take for the sync to happen?meanwhile i have moved to att prepaid with a new number on the same locked device. Please let me know how long i should wait to recheck th

Hi,I have an iPhone X (already unlocked by AT&T) and there was an issue with my mute button so Apple sent me a replacement, When they sent me the email stating my new device had been shipped, they provided the IMEI of the replacement device.  I wanted to get a leg up and request the unlock before it

So ive been trying to unlock an iphone i recently got But I've been thrown through loops for weeks. The pages wont load and remain blank from the email att sends me from their device unlock portal and now it refuses to load any of the unlock device pages expecially the one i need to confirm my unloc

Hi ,I am from Bangladesh and I got a SAMSUNG S7 EDGE gifted from US, that is locked on to AT&T.I tried to unlock the device but unlock request was denied saying "your account hasn't been active for at least 60 days." Thank you.

I’ve tried to contact AT&T customer service and they are not helping me get the unlock code and the website doesn’t allow me to submit the info on att website