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Unlock Request Never Received Initial Email

I am trying to unlock my iPhone 6. After submitting my request with the IMEI number, I never received the initial email (the one you must confirm within 24 hours). However, 24 hours later, I received an email saying I had not responded in time (even though I had received no email prior). I tried sub

Questions

 • Phone & Device Upgrades

389

3

0

0

Accepted Solution

Official Solution

"Oops! Looks like we're having network difficulties. Try again later." iPhone X Unlock

Hi, I've been trying to unlock my iPhone X which was paid in full without a contract but kept running into error messages as: "Oops! Looks like we're having network difficulties. Try again later." I've tried with different browsers with cookies cleared for a month but still ran into the same problem

Questions

 • Device Features

418

5

0

0

Accepted Solution

Official Solution

Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:   "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the

Questions

 • Apple

130K

161

Accepted Solution

Official Solution

Unlocking an IMEI-locked device for use with another carrier

Heyo! I am another one of those happy people who are trying to Unlock Device to be able to use it with another carrier (there’s nothing AT&T did wrong - I’m simply moving for about a year to a place where AT&T does not exist at all), only to be greeted by a “Looks like the IMEI number you entered do

Questions

 • Apple

1.6K

4

0

Accepted Solution

Official Solution

Unable to unlock iPhone X after multiple attempts

Hi,  I bought a new iPhone X from a friend of a friend and I was informed that the device is unlocked. When I tried to set it up, I got a message showing an AT&T phone number and asked me to confirm if the number was the same as used while the device was purchased. When I called the customer service

Questions

 • Apple

922

12

0

0

Accepted Solution

Official Solution

Device Unlock Portal DOES NOT WORK

I’ve submitted three unlock requests for my moms old iPhone 6plus. The first two times I received the confirmation email right away and then about five minutes later I got an email stating ATT didn’t have enough information and to try submitting again later. The third time i submitted the request I

Questions

 • Apple

5.2K

5

0

0

Accepted Solution

Official Solution

Device unlock tablet

I have zte k88 at&t tablet and it keeps saying it's unrecognised could someone please help me solve this I need to unlock it so I can use this I got it as a gift from a third part store

Questions

 • Android

269

5

0

Accepted Solution

Official Solution

Blackberry PRIV MEP Blocked

I submitted a request for a device unlock code and it was accepted. Although upon entering it my device stated it was unsuccessful. Unfortunately I entered it 10 times and now my device is stating it is MEP Blocked. I just purchased this phone and would like to keep it but have Had no luck on unlock

Questions

 • Other Phones & Devices

2.4K

1

0

0

Accepted Solution

Official Solution

Several device unlock requests sent but no confirmation emails received

Hi there! I have been trying to unlock a device using the portal every day for about a week now. I haven't received a single confirmation link email for any of the requests, but I have received 2 follow up emails stating that I didn't confirm using the link during the 24 hour period. Is there a way

Questions

 • Other Phones & Devices

570

6

0

0

Accepted Solution

Official Solution

Unlock to switch carriers

I purchased my Galaxy S5 through AT&T and have been using it for 2 years. But I am going to be switching carriers in a few months (can't afford AT&T any more). How do I get the device unlocked so that I can switch carriers? Thanks!

Questions

 • Device Features

1.7K

1

0

0

Accepted Solution

Official Solution

iPhone X unlock request

I have been AT&T 5 years customer. I have purchased iPhone X from Bestbuy last year than connect AT&T. Now I want to change Verizon and the SIM can't activate. It was locked by AT&T and I have requested to unlock my phone . First, Technical team said 48 hours than it was still lock and they change 7

Questions

 • Apple

16.9K

8

0

0

Accepted Solution

Official Solution

Trying to unlock a paid off phone but ATT system saying it has not been paid off

Hi, I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48

Questions

 • Account Features

25.1K

42

Accepted Solution

Official Solution

Device unlock issue

So i recently payed off my iphone 8 plus and im trying to request a device unloc. however when i go and enter my account holder first and last name , it doesnt recognize the last name even thought im putting everything that matches on the bill . What can it possibly be?

Questions

 • Apple

130

1

0

0

ATTMobilityCare just does not care, unbelievable errorCode.ULP2003 PLEASE HELP URGENT!

Hello!   I got a MIFI and i bought that mifi hotspot online for !!!199,00 USD!!! but it looks it was not enough time connected on AT&T network. Now i want to unlock the MIFI for use it outside USA (i am on a trip outside USA) and i can not as the following error message appears: We found no record o

Questions

 • Other Phones & Devices

526

3

0

0

device unlock portal captcha doesn't work.

I am trying to unlock a device at https://www.att.com/deviceunlock/.   Everytime I get the same error "The characters entered don't match the image.". I found the caps is not working for the captcha text field. I contacted customer support on chat and they told me to visit the store I have

Questions

 • Other Phones & Devices

1.6K

2

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NEED CONTACT INFORMATION OF DEVICE UNLOCKING TEAM

I've been trying to unlock my (fully paid) LG G4 for quite some time now. 6 or 7  phone calls (of 1 hour average - so, at least an entire working day lost) with the customer support team have not been enough to unlock the device. The representatives submit the request to the device unlocking team an

Questions

 • Android

3.9K

6

0

Device unlock ATT website error

Good afternoon,I have been trying to unlock my iPhone 6 plus from att on the website since this Monday, 1-4. The system always gives the same system error message:Error: We’re sorry, but we’re having technical difficulties with our network at the moment. Please try again later. If this problem persi

Questions

 • Apple

601

1

0

0

Device unlock

Hi, I got an idevice on ebay from a seller (pawn shop). It turned out to be blacklisted, the seller claims the original owner took finance in exchange and never came back. Original owner apparently reported the device stolen, now i’m left with no way to activate the device. unfortunately, it’s been

Questions

 • Apple

138

1

0

0

Device unlock portal

Has the “not a customer” option been disabled? I have tried every instruction given by AT&T, still get the “oops experiencing network difficulties”. This has been going on for a week now. I spoke with an ATTcares social media manager and she said I have to wait until the sites back up. But from the

Questions

 • Phone & Device Upgrades

273

0

0

0

Device unlocking

I am trying to unlock an iPhone SE that was on the AT&T prepaid plan (GO Phone) and every time I put in a request, the email says that it can't be unlocked because of fraud?? No one could explain this to me and I just want some answers??

Questions

 • More AT&T PREPAID Discussions

223

4

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0

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